I just came back from my vacation I feel sorry this thing happened while I was goneOur company policy is any thing we did wrong we are responsible and we will reimburse it.But this case customer claim that we put glue stain on that shirt But we are cleaner How we put glue stain on that shirt? We don't even have glue in our plant We believe that glue stainwas on that shirt in their possession But customer was not aware of that.That's why we asked to send this shirt to the lab which is customer's choiceSo lab can say whose fault it is.But now regardless of whose fault I just want to make our customer happyI will reimburse $if customer bring old shirt back to the storeThen customer can pick up the check.Thank you
I just came back from my vacation I feel sorry this thing happened while I was goneOur company policy is any thing we did wrong we are responsible and we will reimburse it.But this case customer claim that we put glue stain on that shirt But we are cleaner How we put glue stain on that shirt? We don't even have glue in our plant We believe that glue stainwas on that shirt in their possession But customer was not aware of that.That's why we asked to send this shirt to the lab which is customer's choiceSo lab can say whose fault it is.But now regardless of whose fault I just want to make our customer happyI will reimburse $if customer bring old shirt back to the storeThen customer can pick up the check.Thank you