Scoopy Doo LTD

Review: 04/**/13 was my first poop pick up (once a week cleaning) with an invoice amount of $38.02 minus $10.00 for first time customers ( I was quoted $30.00 plus $10.00 off).

I notified the company via "contact" on website which I stated I was "looking to cancel my services" at which time, the company proceeded to continue trying to pick up waste with grass that was obviously too high to accomplish said task which was one of the reasons for me contacting them in the first place about cancelling because the poop wasn't removed. The following dates reflect further charges after my request to cancel:

04/**/13

04/**/13

04/**/13

05/**/13

I have since been sent to a collection agency for initially $90.18 according to their invoice dated 06/**/13 (Scoopy Doo LTD). In a letter dated 06/**/13 from Benjamin & Williams Credit Investigators, I received my FIRST collection notice amounting to $125.18 (which is a drastic increase from the invoice dated 06/**/13). another letter dated 07/**/18 from the same collection agency states my balance is NOW $160.18 for services I never authorized to have performed! Unfortunately, I wasn't aware that they had not stopped services because every time I let my dogs out I would continue to clean up poop on a daily basis.

I have the documentation available if you need to further investigate my complaint.Desired Settlement: I am looking for the entire balance to be written off/adjusted as well as some fine/penalty to Scoopy Doo, LTD. who failed to comply with consumer request and proceeded to send to collection agency and have reported on my credit!

Business

Response:

On Monday, 4/*/2013, we serviced [redacted]'s yard to remove the dog waste. She was quoted a 1st time clean-up price of $35.00 for the 1st 5-gallon bucket of waste removed and $10.00 for each additional bucket (This is told to ALL our customers upon sign-up) We removed 1 bucket and she was charged the $35.00 plus tax, which equals $38.02. An online coupon was issued which takes $10.00 off and brings that price to $28.02. She was charged that amount on 4/**/2013 for the 1st clean-up. Her weekly charge was quoted as $20.00 per week as the customer has 5 small dogs. Our technician went to her house on 4/**/2013, 4/**/2013, 4/**/2013 and 5/*/2013. On those days, our technician informed us that the yard has very high grass which makes it very difficult to remove all of the waste and he left fluorescent orange tags each day saying the yard was serviced and the grass was too high. "Please cut grass" was written on the bottom mem o line.

On 4/**/13, at 9:57 pm, [redacted] sent us an email stating that we "came the past two weeks and neither one have you cleaned anything close to all the poop out of the yard. I am looking to cancel your services." We replied that night at 10:10 pm asking her address and stating we will call in the morning to figure out why so it can be rectified. She replied the next morning with her address and we called her that day and the next day (4/**/13) and left her messages. We had not received a phone call back from her. Her email stated that she was "looking to cancel"; we were doing our best to speak to the customer to hear her specific complaints so we can correct them, but she did not respond. We continued to service her yard each week. At the end of April, we tried to run the credit card she gave us for the balance of the service for April. Her card was declined and we left her several messages. [redacted] told our collections girl that she cancelled 3 weeks ago. We then emailed [redacted] on 5/*/2013, saying her previous email said she was "looking to" cancel service and we told her we left her 2 messages without response from her. Our messages stated we wanted to address her complaints and to please call us back to discuss them. She replied to that email, "refer to the bottom of this Email!! as of 4/**/2013, I contacted you via email about canceling services and it clearly indicates such." We then replied that "looking to cancel is different than please cancel my service." We emailed her statement on 6/*/2013, per her request and since we had not received any payment, we sent this account to collections. The balance she owes is $90.18.

We have done everything on our part to contact the customer and to correct what she says was not a good job, and the only time she replied to us was when she was forced to because she was put into collections.

We have the emails available if you need.