Scoot Mods

Mr [redacted] returned an item he purchased from our company well after days from the date of purchase Our return policy for this item is Days (eBay item [redacted] ) Paypal does not allow refunds after days Although, I think they may have changed this policy very recently, but the change did not apply to this transaction eBay does not allow a seller or buyer to cancel an agreement to purchase an item if a refund is not processed through Paypal Mr [redacted] did not communicate his desire to return the product prior to the prodcut arriving at our location Upon receiving the return he was given the option to have the product returned to him postage due or receive a refund of $ He provided his address and asked for a check On 11/13/I mailed Mr [redacted] a check (#1528) for $ It posted to our checking account with [redacted] on 11/24/ By cashing the check I assume Mr [redacted] is satisfied and the complaint resolved I feel this amount was fairThe refunded amount reflects our losses of eBay selling fees, Paypal transactions fees, and FedEx shipping charges We were under no obligation to accept return and/or provide a refund Had Mr [redacted] returned the item within days I would have given him a full refund no questions asked Had Mr [redacted] used the product or had any sort of problem with the product I would have given him any support he needed He did not use the item and simply wanted to return it for some unknown reason Our eBay feedback reflects our commitment to customer satisfaction About 1/of 1% of our customers are not overwhlmingly happy with our products and service If you have any further questions our contact info is listed below Thanks [redacted] ScootMods, INC [redacted] Rd [redacted] ###-###-####