We did take an order for her prom dress, unfortunately we cannot get it from the manufacturer. As outlined in the form Ms [redacted] filled out, we cannot be held responsible for non receipt of gowns from the manufacturers.
We have apologized on numerous occasions and...
offered a full refund. Our company's refund policy for not receipt of merchandise if to refund in the manner of the original payment. Ms [redacted] paid with cash and we are happy to refund her with certified funds, she has been notified that her refund would be mailed on Friday, May 1st or Monday May 4th.
On Friday, May 1st we had the funds ready to mail, and I contacted Ms [redacted] through 2 separate emails requesting a verified address in which to send the certified funds. We plan to send the funds through express mail. At this time Ms [redacted] has not provided us with a verified address. We will get the funds in the mail the day we receive her address.
I will be happy to provide copies of those email correspondences with the address request if necessary.
We did take an order for her prom dress, unfortunately we cannot get it from the manufacturer. As outlined in the form Ms [redacted] filled out, we cannot be held responsible for non receipt of gowns from the manufacturers.
We have apologized on numerous occasions and...
offered a full refund. Our company's refund policy for not receipt of merchandise if to refund in the manner of the original payment. Ms [redacted] paid with cash and we are happy to refund her with certified funds, she has been notified that her refund would be mailed on Friday, May 1st or Monday May 4th.
On Friday, May 1st we had the funds ready to mail, and I contacted Ms [redacted] through 2 separate emails requesting a verified address in which to send the certified funds. We plan to send the funds through express mail. At this time Ms [redacted] has not provided us with a verified address. We will get the funds in the mail the day we receive her address.
I will be happy to provide copies of those email correspondences with the address request if necessary.