Score Sports Center

Daniel K [redacted] visited us around late 2017/ early to discuss his contract as he wanted to have his initial promotional rate extended which was a buy one year, get one year free at a rate of $per month for a couple which was for Daniel and his wife, ElzbietaWe did not agree to extend his promotional rateDaniel spoke with Leo, who is the ManagerLeo gave Daniel a copy of the contract as everything is being digitized to ensure retention of sensitive documentsDaniel stated he had his copy of the contract at home and to this date has not presented it to us to verify his claims of altering a legal documentWe are providing a copy of all documents of this account including email records based on our retention using [redacted] servicesDaniel's initial complaint had to do with extending his promotional rate, at no time did he ever file a cancellation until January 23rdHis claim of "getting dodged for weeks" is a fabricated claim as he came into the club to discus his contract on several occasions seeking to speak with anyone other than LeoIt is our opinion that his intent was to circumvent policies in placeThe contract clearly states "at least days notice of cancellation" We received his notice of cancellation January 23rdNo agreement was made by any member on staff to waive this policy and term on the contractDaniel came in again February 23rd and spoke with our Restaurant Manager regarding his accountShe had him fill out a cancel form we freely have available at our front desk in which he scratched out the terms and initialled the change again with no one on staff agreeing to that changeOur Restaurant Manager submitted her notes of the interaction with Daniel K [redacted] in which it is stated Alex did not inform him of the cancellation form, yet on the form he filled out he wrote on the form Alex G [redacted] made an agreement with him regarding the cancellationWe honored his emailed cancellation as of January 23rd so his final billing was February 1st, Daniel called in and spoke with Leo over the phone and went on a rant that we were not honoring the expired promotional rate and he would be contacting the Revdex.com, [redacted] [redacted] officials, and so onWhen he allowed Leo to speak Leo informed him it is his right to contact whoever he deemed necessary be it the Revdex.com, [redacted] or the [redacted] as we are uncertain as how many letters he will be writing to any political officials that are in public office and have mailing addresses listed to hear any American constituents troublesLeo did state we would not be applying any refund to his account and it is cancelled at the end of February as we received his official written cancellation via email January 23rdLeo also made it very clear that he initially spoke with Daniel sometime ago and he was fully aware of all policies and avoided speaking to him againAt the end of February we did receive a charge back from Daniel K [redacted] Checking account in which it refunded his funds which left a balance being owed on his account of $Currently it does look as those funds were charged on our part at the beginning of March so his current balance is $After receiving this complaint which is a bit more coherent as to any error on our part we do see that the contract was for an initial term of months which means his promotion would end January and his next billing date would be February We do apologize for this error and believe Daniel is right in receiving a refund for funds charged for the month of January We do hold that he never complied to the terms in the contract regarding cancellation and his final billing month was February We will issue a refund at the time an agreement is met in which it will be actionable if Daniel K [redacted] continues to have his bank charge back the funds of $We have all documents regarding this account available as this website is not allowing us to upload them at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Daniel K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Daniel K[redacted]

Daniel K[redacted] visited us around late 2017/ early 2018 to discuss his contract as he wanted to have his initial promotional rate extended which was a buy one year, get one year free at a rate of $129 per month for a couple which was for Daniel and his wife, Elzbieta. We did not agree to extend his...

promotional rate. Daniel spoke with Leo, who is the Manager. Leo gave Daniel a copy of the contract as everything is being digitized to ensure retention of sensitive documents. Daniel stated he had his copy of the contract at home and to this date has not presented it to us to verify his claims of altering a legal document. We are providing a copy of all documents of this account including email records based on our retention using [redacted] services. Daniel's initial complaint had to do with extending his promotional rate, at no time did he ever file a cancellation until January 23rd. His claim of "getting dodged for 3 weeks" is a fabricated claim as he came into the club to discus his contract on several occasions seeking to speak with anyone other than Leo. It is our opinion that his intent was to circumvent policies in place. The contract clearly states "at least 30 days notice of cancellation".  We received his notice of cancellation January 23rd. No agreement was made by any member on staff to waive this policy and term on the contract. Daniel came in again February 23rd and spoke with our Restaurant Manager regarding his account. She had him fill out a cancel form we freely have available at our front desk in which he scratched out the terms and initialled the change again with no one on staff agreeing to that change. Our Restaurant Manager submitted her notes of the interaction with Daniel K[redacted] in which it is stated Alex did not inform him of the cancellation form, yet on the form he filled out he wrote on the form Alex G[redacted] made an agreement with him regarding the cancellation. We honored his emailed cancellation as of January 23rd so his final billing was February 1st, 2018. Daniel called in and spoke with Leo over the phone and went on a rant that we were not honoring the expired promotional rate and he would be contacting the Revdex.com, [redacted] [redacted] officials, and so on. When he allowed Leo to speak Leo informed him it is his right to contact whoever he deemed necessary be it the Revdex.com, [redacted] or the [redacted] as we are uncertain as how many letters he will be writing to any political officials that are in public office and have mailing addresses listed to hear any American constituents troubles. Leo did state we would not be applying any refund to his account and it is cancelled at the end of February as we received his official written cancellation via email January 23rd. Leo also made it very clear that he initially spoke with Daniel sometime ago and he was fully aware of all policies and avoided speaking to him again. At the end of February we did receive a charge back from Daniel K[redacted] Checking account in which it refunded his funds which left a balance being owed on his account of $258. Currently it does look as those funds were charged on our part at the beginning of March 2018 so his current balance is $0. After receiving this complaint which is a bit more coherent as to any error on our part we do see that the contract was for an initial term of 25 months which means his promotion would end January 2018 and his next billing date would be February 2018. We do apologize for this error and believe Daniel is right in receiving a refund for funds charged for the month of January 2018. We do hold that he never complied to the terms in the contract regarding cancellation and his final billing month was February 2018. We will issue a refund at the time an agreement is met in which it will be actionable if Daniel K[redacted] continues to have his bank charge back the funds of $258. We have all documents regarding this account available as this website is not allowing us to upload them at this time.