Scorpian Computers, LLC

Customer came in with a non working desktop computer. It took us a couple of days to respond to him with diagnostic. Despite our best efforts to provide diagnostic the same day, it does not happen on many occasions, due to the workload.However when the computer was diagnosed, customer declined to...

have it repaired. When the computer was picked up the customer was charged $45 for computer diagnostic. This policy is clearly displayed in our store and we make sure this is communicated to the customer as well.When customer came in to pick up the computer he asked to have his graphics card removed from his desktop, since that was the cause of the issue. We obliged, and that was done at no additional fee. The computer had an integrated graphics chip, so with a bit of configuration in [redacted], it was possible to make his computer work, and that integrated graphics chip should suffice for basic computer use. The job was closed and service was completed.In the next couple of days the customer purchased a graphics card on his own, and decided to have it installed. However, he was under the impression that we are obligated to install and configure the new graphics card under the previous job. Unfortunately that is not the case. We can perform the job at an additional fee, as it is a new task. New graphics card was not purchased from us and we were not contracted under these types of conditions in the original job. We were tasked with diagnosing the computer, which was done.

To Whom it May Concern,[redacted] has dropped off his computer on February 3rd, 2014 with a boot manager missing" message when his computer was turned on. It was determined that the best course of action for repairing his laptop was to reinstall operating system. The repairs were completed...

promptly and he picked up his computer on February 5th, 2014. we installed [redacted] Professional 64-bit, as a courtesy to [redacted]. A 32-bit operating system has a limit on memory (RAM) of 3.5 GB, and since his computer can accept more as its maximum, we decided that if he ever wanted to upgrade his RAM, his operating system will already be adjusted. One less thing to worry about, in our eyes. This is something we do for all of our customers in similar scenarios, and he is the first that voice a concern.it is also important to note that we never offer any warranties on operating system installations, or virus clean ups. It is simply impractical, as when a computer leaves our hands it is completely out of our control.Second time [redacted] came in was on March 3rd, 2014. His system was running incorrectly again. Since his computer was repaired about a month earlier, offered to install operating system again, and do it at a discount. Instead of 85 would charge him 45. He agreed to that. Computer was again repaired promptly and customer picked it up the next day.We have offered to downgrade [redacted]s computer if he wishes, but at this point it is impossible to make any kind of a reasonable contact with this gentleman. The prices he quotes in his complaint are false as the invoices and check in receipts provided show. Also any sort of contact we have had with [redacted] is attached as we have communicated using email.The installation disc he has found in his dvd tray is a copy of a completely legal [redacted] installation disc we have here in the office. It is not boot-legged" as suggested. It is a copy of something we legally own.As far as his computers recovery partition is concerned, we do not have a way, nor are we interested, in locking customers recovery partitions. There isn't any other way that I can explain this. It is impossible that we have locked anything.We are still open to finding a resolution with this customer. We can reinstall an operating system his computer originally came with.
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