Our decision still stands as presented in our original responseThe credit of $is available under the name Jonathan B*** (person who purchased the ring) on the *** website to use at their choosingWe will not bend our policy further than offer a store credit for an item that was purchased on sale, when all items on sale or promotion are a FINAL SALE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the end of the day, a product was purchased from their brand and it was faultyThe customer is always rightI did want an exchange and as mentioned previously I decided that wasn't my best option because I do not trust their brand and the quality
I'm offended at being accused of trying to take advantage of their companyI shop locally in the city I live in, San Francisco, and support small businessesI do agree that this never had to go this far but truthfully my tone changed when I spoke to a rude service rep on the phone who also accused me of never calling their business.
I just want our money backI don't understand why this company wants to cause so much stressAt this point I mine as well just spend the credit but then I would have to wear something that reminds me of this horrible situation - is that what they want as well?
I will not stop until this is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the end of the day, a product was purchased from their brand and it was faultyThe customer is always rightI did want an exchange and as mentioned previously I decided that wasn't my best option because I do not trust their brand and the qualityI'm offended at being accused of trying to take advantage of their companyI shop locally in the city I live in, San Francisco, and support small businessesI do agree that this never had to go this far but truthfully my tone changed when I spoke to a rude service rep on the phone who also accused me of never calling their business.
I just want our money backI don't understand why this company wants to cause so much stressAt this point I mine as well just spend the credit but then I would have to wear something that reminds me of this horrible situation - is that what they want as well?I will not stop until this is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
See below for my response to the customer complaint for ID #[redacted]: [redacted] contacted me on December [redacted] regarding making an exchange for the Small Nova Ring she received as a gift from her partner (purchased on sale for $132). She said she snagged it on her jeans and the ring...
bent out of shape. I responded to her on January [redacted] (once we returned from holiday break) that even though this item was bought on our Black Friday sale (November [redacted]), making it a final sale item, I would allow her to exchange for something else that she could enjoy. She said she would like to receive the Cat Eye ring in exchange. Once I received the Nova ring at our studio I issued a credit on her partner’s [redacted] account for the value of the ring ($132). I then emailed Sara that I received the ring and the difference to receive the Cat Eye ring will be $163. I even offered to waive the shipping fee for her, which it states on our website is always covered by the recipient. She then wrote me back saying she would like to receive two Memory rings instead. I replied on January [redacted] with a new invoice reflecting this change in ring styles and had her new balance due of $148. I never heard a response, so on January [redacted] I wrote Sara again reminding her about the ring exchange and her balance due. She wrote back later that day saying she would contact me at the store the next day. This was the last time I heard from Sara until January [redacted] when she emailed me saying she changed her mind and decided she wanted a full refund instead. She never called the store as she claims, and if she did she never left a message with an employee or left a voicemail. I responded to Sara that I accepted this exchange as a courtesy as this is something we don’t do for items purchased on sale/promotion. We also have a 10 day exchange window after receiving in the mail and she contacted a month after the purchase was made. Me being the sales and customer service manager I have the complete authority to make final decisions for the company in these situations and there was no reason for her to talk with the owner to try to persuade her for a refund. I was in constant contact with Sara through out this process and bent our set policy to make an exception for her as the gift she received didn’t work out for her. She was initially open to this as she made plans to purchase multiple ring styles, then changed her mind and her tone and it began to feel that she was being a little unfair and trying to take advantage of the situation and us as a small business. We feel that we made every exception possible for her considering our policy, we do stand behind our brand and our product and have never had to deal with this type of person ever in the past. This could have easily been resolved. We hope this clarifies any questions and have all the emails to back up our case. Thank you, Brittany N[redacted] Sales Manager [redacted]
See below for my response to the customer complaint for ID #[redacted]: [redacted] contacted me on December [redacted] regarding making an exchange for the Small Nova Ring she received as a gift from her partner (purchased on sale for $132). She said she snagged it...
on her jeans and the ring bent out of shape. I responded to her on January [redacted] (once we returned from holiday break) that even though this item was bought on our Black Friday sale (November [redacted]), making it a final sale item, I would allow her to exchange for something else that she could enjoy. She said she would like to receive the Cat Eye ring in exchange. Once I received the Nova ring at our studio I issued a credit on her partner’s [redacted] account for the value of the ring ($132). I then emailed Sara that I received the ring and the difference to receive the Cat Eye ring will be $163. I even offered to waive the shipping fee for her, which it states on our website is always covered by the recipient. She then wrote me back saying she would like to receive two Memory rings instead. I replied on January [redacted] with a new invoice reflecting this change in ring styles and had her new balance due of $148. I never heard a response, so on January [redacted] I wrote Sara again reminding her about the ring exchange and her balance due. She wrote back later that day saying she would contact me at the store the next day. This was the last time I heard from Sara until January [redacted] when she emailed me saying she changed her mind and decided she wanted a full refund instead. She never called the store as she claims, and if she did she never left a message with an employee or left a voicemail. I responded to Sara that I accepted this exchange as a courtesy as this is something we don’t do for items purchased on sale/promotion. We also have a 10 day exchange window after receiving in the mail and she contacted a month after the purchase was made. Me being the sales and customer service manager I have the complete authority to make final decisions for the company in these situations and there was no reason for her to talk with the owner to try to persuade her for a refund. I was in constant contact with Sara through out this process and bent our set policy to make an exception for her as the gift she received didn’t work out for her. She was initially open to this as she made plans to purchase multiple ring styles, then changed her mind and her tone and it began to feel that she was being a little unfair and trying to take advantage of the situation and us as a small business. We feel that we made every exception possible for her considering our policy, we do stand behind our brand and our product and have never had to deal with this type of person ever in the past. This could have easily been resolved. We hope this clarifies any questions and have all the emails to back up our case. Thank you, Brittany N[redacted] Sales Manager [redacted]
[redacted]
[redacted]
[redacted]
Our decision still stands as presented in our original responseThe credit of $is available under the name Jonathan B*** (person who purchased the ring) on the *** website to use at their choosingWe will not bend our policy further than offer a store credit for an item that was purchased on sale, when all items on sale or promotion are a FINAL SALE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the end of the day, a product was purchased from their brand and it was faultyThe customer is always rightI did want an exchange and as mentioned previously I decided that wasn't my best option because I do not trust their brand and the quality
I'm offended at being accused of trying to take advantage of their companyI shop locally in the city I live in, San Francisco, and support small businessesI do agree that this never had to go this far but truthfully my tone changed when I spoke to a rude service rep on the phone who also accused me of never calling their business.
I just want our money backI don't understand why this company wants to cause so much stressAt this point I mine as well just spend the credit but then I would have to wear something that reminds me of this horrible situation - is that what they want as well?
I will not stop until this is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the end of the day, a product was purchased from their brand and it was faultyThe customer is always rightI did want an exchange and as mentioned previously I decided that wasn't my best option because I do not trust their brand and the qualityI'm offended at being accused of trying to take advantage of their companyI shop locally in the city I live in, San Francisco, and support small businessesI do agree that this never had to go this far but truthfully my tone changed when I spoke to a rude service rep on the phone who also accused me of never calling their business.
I just want our money backI don't understand why this company wants to cause so much stressAt this point I mine as well just spend the credit but then I would have to wear something that reminds me of this horrible situation - is that what they want as well?I will not stop until this is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
See below for my response to the customer complaint for ID #[redacted]: [redacted] contacted me on December [redacted] regarding making an exchange for the Small Nova Ring she received as a gift from her partner (purchased on sale for $132). She said she snagged it on her jeans and the ring...
bent out of shape. I responded to her on January [redacted] (once we returned from holiday break) that even though this item was bought on our Black Friday sale (November [redacted]), making it a final sale item, I would allow her to exchange for something else that she could enjoy. She said she would like to receive the Cat Eye ring in exchange. Once I received the Nova ring at our studio I issued a credit on her partner’s [redacted] account for the value of the ring ($132). I then emailed Sara that I received the ring and the difference to receive the Cat Eye ring will be $163. I even offered to waive the shipping fee for her, which it states on our website is always covered by the recipient. She then wrote me back saying she would like to receive two Memory rings instead. I replied on January [redacted] with a new invoice reflecting this change in ring styles and had her new balance due of $148. I never heard a response, so on January [redacted] I wrote Sara again reminding her about the ring exchange and her balance due. She wrote back later that day saying she would contact me at the store the next day. This was the last time I heard from Sara until January [redacted] when she emailed me saying she changed her mind and decided she wanted a full refund instead. She never called the store as she claims, and if she did she never left a message with an employee or left a voicemail. I responded to Sara that I accepted this exchange as a courtesy as this is something we don’t do for items purchased on sale/promotion. We also have a 10 day exchange window after receiving in the mail and she contacted a month after the purchase was made. Me being the sales and customer service manager I have the complete authority to make final decisions for the company in these situations and there was no reason for her to talk with the owner to try to persuade her for a refund. I was in constant contact with Sara through out this process and bent our set policy to make an exception for her as the gift she received didn’t work out for her. She was initially open to this as she made plans to purchase multiple ring styles, then changed her mind and her tone and it began to feel that she was being a little unfair and trying to take advantage of the situation and us as a small business. We feel that we made every exception possible for her considering our policy, we do stand behind our brand and our product and have never had to deal with this type of person ever in the past. This could have easily been resolved. We hope this clarifies any questions and have all the emails to back up our case. Thank you, Brittany N[redacted] Sales Manager [redacted]
See below for my response to the customer complaint for ID #[redacted]: [redacted] contacted me on December [redacted] regarding making an exchange for the Small Nova Ring she received as a gift from her partner (purchased on sale for $132). She said she snagged it...
on her jeans and the ring bent out of shape. I responded to her on January [redacted] (once we returned from holiday break) that even though this item was bought on our Black Friday sale (November [redacted]), making it a final sale item, I would allow her to exchange for something else that she could enjoy. She said she would like to receive the Cat Eye ring in exchange. Once I received the Nova ring at our studio I issued a credit on her partner’s [redacted] account for the value of the ring ($132). I then emailed Sara that I received the ring and the difference to receive the Cat Eye ring will be $163. I even offered to waive the shipping fee for her, which it states on our website is always covered by the recipient. She then wrote me back saying she would like to receive two Memory rings instead. I replied on January [redacted] with a new invoice reflecting this change in ring styles and had her new balance due of $148. I never heard a response, so on January [redacted] I wrote Sara again reminding her about the ring exchange and her balance due. She wrote back later that day saying she would contact me at the store the next day. This was the last time I heard from Sara until January [redacted] when she emailed me saying she changed her mind and decided she wanted a full refund instead. She never called the store as she claims, and if she did she never left a message with an employee or left a voicemail. I responded to Sara that I accepted this exchange as a courtesy as this is something we don’t do for items purchased on sale/promotion. We also have a 10 day exchange window after receiving in the mail and she contacted a month after the purchase was made. Me being the sales and customer service manager I have the complete authority to make final decisions for the company in these situations and there was no reason for her to talk with the owner to try to persuade her for a refund. I was in constant contact with Sara through out this process and bent our set policy to make an exception for her as the gift she received didn’t work out for her. She was initially open to this as she made plans to purchase multiple ring styles, then changed her mind and her tone and it began to feel that she was being a little unfair and trying to take advantage of the situation and us as a small business. We feel that we made every exception possible for her considering our policy, we do stand behind our brand and our product and have never had to deal with this type of person ever in the past. This could have easily been resolved. We hope this clarifies any questions and have all the emails to back up our case. Thank you, Brittany N[redacted] Sales Manager [redacted]
[redacted]
[redacted]
[redacted]