Scott Auto Leasing & Rental, Inc.

My deposit money was not return to me in full with the excuse of supposed paper work charged when I decided not to take the car they also kept all paper work and the receipt of the deposit tooProduct_Or_Service: vehicleDesired SettlementI gave them [redacted] dollars and they gave me back [redacted] dollars with the excuse that they kept [redacted] dollars because the paper work was done already but the car never got insured or register by me and I want my money back in fullBusiness Response SCOTT AUTO LEASING & gENTAL. INC. [redacted] St.[redacted] Ma XXXXXPhone (XXX) XXX-XXXXFax (XXX) XXX-XXXXMarch 27, 2014Complaint#XXXXXXComsumer: [redacted]In response to complaint#237265 [redacted] gave us [redacted] Deposit as per our Company Policy we can keep up to [redacted] to compensate us for our losses. Paperwork was prepared for her and she cancelled the deal so we refunded her [redacted] and we kept [redacted] for our loss.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)To compensate for what loss when the car was never insured nor register by me and when I ask for my money back before we even closed the deal the employee said right of the back [redacted] for paper work now I have been doing research and they had no right to keep any of my deposit money by law another thing it was never brought to my attention the policy about the [redacted] to be kept if I was to cancelled the deal until I ask for the money back when the employee left the office were I was went to her office and brought back some papers pointed to the [redacted] but I never signed any paper saying such thing