Scott Blackman Roofing, Inc.

Regarding Revdex.com ID ***, the concerned guest booked a hotel room via Expedia and paid *** directly for the entire stay at our locationIn return *** paid the hotel at an agreed upon discounted rate due to the amount of rooms *** purchasesThis is a common
and well known practice in the hospitality industry, These rates are not to be disclosed to the customer, in this case the agent working at the hotel accidentally revealed Expedia's rate to the guest which was a different amount than the guest initially paid ExpediaThis is how online booking agents or travel agents work, they book multiple rooms and take a nominal fee from each bookingIn no way do we have a booking agent (in this case Expedia) that perpetrates themselves as usAll booking agents or third party vendors are required to disclose that they are a third party booking agent and cannot represent themselves as our organizationConcerning this matter I feel it is an unfortunate event, since we did not directly charge the guests credit card we cannot refund her card any amount The guest paid a discounted rate to *** other than our regular advertised rateThe concern of representation and billing needs to be directed to ExpediaWe value each of our guests equally and strive to provide an extremely high quality of service during their entire stay from booking to post check out

Ms. [redacted], thank you for reaching out to my about this, and I apologize that I have not been able to respond sooner.  I have spoken to my regional supervisor, who was asked to step in and assist with this situation.  He states that without any substantial evidence we agreed to reimburse...

Mr. [redacted] and have done so.  Below is an email that he sent to me in response to my request for information.  “Mr. [redacted]’s claim of lost articles from his room was never substantiated by our investigation, including a lock audit, however we did decide to completely reimburse him for 100% of the value given to us for his items as a good will deed.”I hope this sheds some light on the outcome of the situation for you.  And if you have any other questions please feel free to contact me anytime at your convenience.  [redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not book thru [redacted] or any other online company.  I called the 800 number listed and spoke to a person on the phone that told me she was the closest hotel to the Roanoke hospital.  Never at any time did she say that she was Expedia.  The desk clerk gave me the rate of 88.00 per night, and that is what I should be charged.  This is unacceptable and fraudulent.  I bought this to the attention of the desk clerk upon checking out and was refused a receipt for the room as well.  How is it acceptable that a hotel employee gives one price, but then charges a different price completely?  This is unethical.  The difference of what they charged versus what was quoted should be refunded.

I have reviewed the response made by the business in reference to complaint ID [redacted]  The business did reimburse me 100% however there were others that had things stolen from there rooms that were Wells Fargo employees so I'm not sure why the business responded saying there wasn't substantial information with my complaint. Thanks for your assistance Revdex.com!  
Regards,
[redacted]

We are working with the third party booking agent to get your money refunded.