Scott Campbell Dodge Ltd.

The front drive shaft snapped on my 2012 [redacted]. I took it in to scott cambell dodge in north battleford . They fixed my truck and told my that it wasn't covered under warranty so I payed $1800 to get my truck out. Everything worked fine. After a couple weeks I noticed a slit vibration took it in to the [redacted] dealer in [redacted] Alberta to see what was wrong with it . They informed me that my truck had been flagged . I contacted Scott cambell and they said I was over weight and shock loaded the front drive shaft. They thought my truck was a [redacted] not a [redacted] when they released that they let my go and phoned my back later that day telling me that my truck was flagged for excessive abuse. I asked why. They would not give me a reason and said that there was nothing they could do it was there service district Manager that put the flag on my truck. They referred me to call [redacted]. [redacted] told me that I had to deal with the dealership were this was going on. I called scott cambell back they would not give me the district managers contact info that I was to go through them. I asked Scott cambell to talk to the district manager. The only response I got from them was that he did not reply and there was nothing they could do. I continued to call them asking why. Scott cambell would not give me a reason but said they thought it might be due to the body damage In the photos they took of my truck. the body damage to my truck has nothing to do with the drive terrain. I contacted [redacted] to see if I could make a clam on this they informed me that there is a service bulletin saying that the u-loint that connects the front drive shaft to the yoke will seize causing it to brake. After I told scott cam bell about this they sayed there was nothing they could do. They will not talk to me any more about this matter.Desired SettlementI would like the flag taken off my truck so I can get warranty work done on it and the $1800 refunded Business Response Customer dropped vehicle off Dec 23rd, 2013; we wrote up the repair order and addressed his concerns. We looked at the truck and the front drive shaft yoke was broke and damaged cooler lines for transmission. We put together a quote, contacted customer and advised him this was not a warranty issue. He gave us the go ahead to repair and asked how he could get warranty. [redacted] explained to him that I would have to contact my district service manager and this involved sending pictures of the broken shaft. After my district service manager reviewed pictures he put a warranty restriction on this truck, the customer had after market warranty and when we contracted that company they knew it had a welder in truck and were going to void his policy. The customer took the truck into another dealership for other repairs where they notified him that he had a restriction on his truck which means repairs have to be authorized by district service manager. The customer then contacted [redacted] daily for a period of approximately 2 weeks, [redacted] then asked [redacted] to field calls.[redacted] received numerous calls from [redacted] regarding the restriction on his truck; [redacted]. [redacted] was given the phone number for [redacted] customer assistance which called [redacted] file. [redacted]. [redacted] and [redacted] update files as required. [redacted]Feb 6th, 2014 had a 30 minute call from [redacted] which included a discussion about possibly an insurance claim as the reason the truck needed repairs was because he had hit the ditch and got stuck when the drive shaft got broken. [redacted]Feb 14th, 2014 [redacted] contacted [redacted] again and told him to remove the flag from his truck and reimburse his money. [redacted] explained to [redacted] that he does not have authority to remove restrictions and that we would not reimburse money because he had authorized the repair and it was not a warranty concern.Dealership personal have done their due diligence in this matter and went to extra measures when this truck arrived at our dealership to get the customer back on the road as it was made very clear by the customer that he needed his truck for work.[redacted]This is an unfortunate situation for Mr. [redacted] however Scott Campbell Dodge has preformed repairs that were authorized by the customer. They performed due diligence when the customer asked Scott Campbell Dodge to try and get repairs performed under warranty. This is what caused his entire problem because staff followed protocol for this situation.Bottom line is [redacted] hit the ditch with his welding truck the result was his front drive shaft yoke broke at the front diff. That resulted in other damage as well. The tires on the truck were at wear limits which probably didn't' help. His aftermarket warranty company doesn't honor warranty on trucks with welders. [redacted] doesn't warranty anything that is not a factory defect or not a result of workmanship. Scott Campbell Dodge preformed an authorized repair for this customer, the customer instructed Scott Campbell Dodge to try and get the repairs done under warranty. This is why there has been a restriction put on his truck.The restriction doesn't mean he doesn't have warranty. It means the repairing dealer has to get authorization from [redacted] to get approved. Further to service bulletins from [redacted] the damage to the drive shaft was not at the constant velocity joint so that does not apply.Scott Campbell Dodge performed due diligence as per customer requests. Unfortunately that has resulted in a restriction on the truck in question. Again that doesn't mean he doesn't have warranty.We believe we have performed in a professional manner and tolerated many calls of the same nature and script. We regret our customer feels this way unfortunately it is out of our control. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes I did talk to Scott cambell dodge they did an excellent job fixing my truck there is no ishiu with the work they did. Yes I did have a welder in the truck but it is not a comershul vechiel I do not use it for work I was transporting my equipment back to Alberta it is a [redacted] I was not over weight there is no proff of excessive abuse the damage that I have on my truck is cosmetic and is being fixed the problim is that I can not talk to the service distric maniger so I have to rely on Scott cambell dodge to try communicate for me I feel that there is no proof of excive abouse and they have not given me proof or provided aducite communication between me and the district manager I do not agree with the action they was taken or the resalt of the flag on my truck if they could prove there was excessive abuse thet would end this conflict between us they can help my by providing proper cominuacition and proof Final Business Response Our dealership is obligated to act within guidelines set out by the manufacturer. In this case that is exactly what was done as per customer requests. Unfortunately the manufacturer has taken the position to have warranty concerns reviewed by one of their employees before they are performed. These actions are beyond the control of the dealership. We have performed due diligence on behalf of the customer and the manufacturer. [redacted]. As indicated by the customer his concerns are with the manufacturer rather than our dealership, [redacted]