This was the absolute worst customer service and tax preparation that I've ever had!! I went there based off of a co workers recommendation and I've regretted it every day for their past month! Jody was not informative about the Health place Market forms that need to be submitted when you file your taxesHe did ask me if I had coverage and I was Very clear that I had insurance with my employer for months and I had healthmarket for months! He never told me that a form needed to be submitted With my tax returnI filed on January I called the IRS a week after they opened and at that time I was informed that my tax return was put on hold due to that formI immediately contacted Jody and he was aware of their form that the irs requested I was able to download them form and I emailed it to him for completion and resubmission to the IrsHe was very short with me during my questions like it wasn't his faultIf I would've known about this form I could've easily downloaded it online and had it ready for him but he neglected to inform me! He also lied to me about my refund amountWhen I filed he told me I was receiving and after a advance I would get after his filing feeNow this is what prompted me to call them IRS!! Everything I checked wheres my refund it told me my information was incorrectSo I eventually called Jody and questioned my refund amount because I couldn't check my status that's when I find out that my refund amount was actually $8271.00......Why would you give me the wrong amounts, and now I'm questioning everything he dled because there is about a difference that's not accounted for!!! I still haven't received my refund due to his negligence and it is definitely a fraud on his part! We customers trust companies to so our taxes and they lie and cheat to get our money! I will be getting my tax transcripts and having a real business investigate these missing funds!
This was the absolute worst customer service and tax preparation that I've ever had!! I went there based off of a co workers recommendation and I've regretted it every day for their past month! Jody was not informative about the Health place Market forms that need to be submitted when you file your taxesHe did ask me if I had coverage and I was Very clear that I had insurance with my employer for months and I had healthmarket for months! He never told me that a form needed to be submitted With my tax returnI filed on January I called the IRS a week after they opened and at that time I was informed that my tax return was put on hold due to that formI immediately contacted Jody and he was aware of their form that the irs requested I was able to download them form and I emailed it to him for completion and resubmission to the IrsHe was very short with me during my questions like it wasn't his faultIf I would've known about this form I could've easily downloaded it online and had it ready for him but he neglected to inform me! He also lied to me about my refund amountWhen I filed he told me I was receiving and after a advance I would get after his filing feeNow this is what prompted me to call them IRS!! Everything I checked wheres my refund it told me my information was incorrectSo I eventually called Jody and questioned my refund amount because I couldn't check my status that's when I find out that my refund amount was actually $8271.00......Why would you give me the wrong amounts, and now I'm questioning everything he dled because there is about a difference that's not accounted for!!! I still haven't received my refund due to his negligence and it is definitely a fraud on his part! We customers trust companies to so our taxes and they lie and cheat to get our money! I will be getting my tax transcripts and having a real business investigate these missing funds!