Scott Davidson Realtors

[redacted] ,I am writing this in response to the letter dated August 21, 2017 that I received on August 24, 2017 regarding the subject complaint. My response is as follows:Ms. [redacted] occupied the home on [redacted] for approximately 3 years. She informed our office she was moving by giving... a written 30 day notice that she would be moving out and returning the keys by August 1, 2017. After she had given us the notice that she was going to move, she called numerous times demanding to know when a walk thru would be done and that she wanted to be there. We informed her that we could not give her a date that the walk thru would be done at the time, and would let her know when it was scheduled. She got belligerent and started yelling and cursing at my staff, at which time we hung the phone up on her. She called the office several times after that, again demanding at date for the walk thru. All of this was prior to the keys being returned.Ms. [redacted] had her boyfriend or husband turn the keys into the office on Tuesday or Wednesday, August 1st or 2nd, 2017. My exterminator was at the office at the time and took the keys and went over to see if the home needed to be treated for any pests, i.e. roaches, prior to the next tenant. This is standard procedure for move outs, and is done prior to any walk thru to determine damages, if any. As he was going thru the house, he noticed a mattress in the garage. Being an exterminator, he instinctively looked to see if there were any signs of bed bugs. Much to my dismay, he saw live bed bugs crawling on the mattress. He came back to the office and informed me of the same and also stated that the house was left very clean. Ms. [redacted] ' mother-in-law also leases a home from us. She came into the office and inquired about any properties that were available for lease, while she was paying her rent on August 4, 2017. I gave her several houses, and then she asked how I liked how her daughter-in-law left the house on [redacted] ? She stated that she had installed several ceiling fans and made it nicer. It was then that I stated she also left me with bed bugs which would have to be exterminated. (This is the 3rd party that Ms. [redacted] refers to in her complaint.) Otherwise the subject of bed bugs would never have been discussed with another person, but since this was her mother-in-law and she asked about how I liked how her daughter-in-law left the house. After her mother-in-law left the office, she apparently called Ms. [redacted] and told her. Ms. [redacted] then called my office yelling and screaming at me and my staff stating she did not have bed bugs. I informed her that the exterminator had gone over to the house and found them on a mattress that was left in the garage. Ms. [redacted] stated that she had left the mattress in the garage and had forgotten to come back and pick it up prior to turning in the keys. She stated that she was planning on taking it with her. I tried to explain to her that having bed bugs has nothing to do with cleanliness, and can be found in even the richest of people's homes. She chose not to believe me and again started yelling and screaming at me. My maintenance man went over on Monday, August 7, 2017, to re-key the house, and informed me that the mattress had been moved to the street for trash pickup, along with some other trash. (Ms. [redacted] stated she was going to take this with her, but I guess since I informed her that there were bed bugs on it, she decided to move it to the street for trash pickup. She admitted to moving it out of the garage the day that I went over for a walk thru.... so she trespassed.) At that time, I went over to the house to see if Ms. [redacted] had been back inside the home and done any damage. It did not appear that anyone had done any damage or been back inside the actual house, but rather just the garage. I took pictures of the mattress, which still showed signs of bed bugs even though it had been left out in the rain. At that time, I also walked thru the house to see if there were any damages to the property. I also took photos of evidence of bed bugs in the master bedroom, as well as the garage. Otherwise, the house was very clean with the exception of some limbs, basketballs, a bicycle, and some broken glass in the yard. These are items that I will have to pay someone to clean up. Prior to leaving, I placed a for rent sign in the front yard. My exterminator treated the house on August 8, 2017, and gave me an invoice for $1,270.10, dated the 7th by mistake, copy attached. He also left a notice on the door regarding treatment and for no one to enter the house for 24 hours. Ms. [redacted] called my office on August the 7th and explained for the first time that she was moving out of state and would not be available for a walk thru after that week. Her whole attitude seemed to have changed, as she was not yelling and screaming any more. Again I tried the explain the situation regarding the bed bugs and told her that anyone could get them, not just dirty people, but people who are very clean. I made suggestions regarding what she should do in order to treat her belonging so as to not carry them to her next home. It still wasn't a pleasant conversation, but we were able to scheduled a walk thru for the 10th of August at 10 AM. I arrived a few minutes prior to 10 and discovered the notice for the treatment of bed bugs had been removed from the door. Ms. [redacted] showed up at the property with a friend at 10 AM for the walk thru. From the time that she entered the property, she did nothing but yell at me. She treated me in such a manner that I had to call the police to deal with her. I asked the police if they could get me a forwarding address for her. She told them she did not have one, since she was moving out of town. They even had to ask her to step outside and I saw them asking her to be quiet. We tried to explain everything to her, but she would not listen. She continued to talk the entire time and not even give us a chance to respond. Yes, she was upset, but that did not give her the right to call me names, threaten me, and then wonder why I would not speak to her. We had completed our walk thru and by the time the police arrived, I wanted her removed from the property. During the walk thru she also threatened to file a complaint with the BBB, which she did.If Ms. [redacted] had read her lease, she would have known that we have 30 days from the receipt of the keys to inspect the property and inform her of our decision regarding the security deposit. She will be receiving a letter concerning the security deposit within the required 30-day period. It does not say that we will be calling her to discuss, etc. She can refer to paragraph 10. SECURITY DEPOSIT: C. (3) "The Property Code does not obligate a landlord to return or account for the security deposit until the tenant surrenders the Property and gives the landlord a written statement of the tenant's forwarding address, after which the landlord has 30 days in which to account." She continues to call my office and make demands regarding her security deposit, even after she was told by the police to not contact my office anymore. Further, she did not give my office a forwarding address, as required by the lease.Ms. [redacted] apparently filed a review with the BBB on the same day as the walk thru. After reading the response provided by my office decided that she wasn't satisfied with the response, so she filed this BBB complaint. She also left negative feedback on as many sites as she could to discourage others from leasing from us. Again, I question that if we were so horrible to rent from, then why did she stay in the house for 3 years? Ms. [redacted] was a difficult and demanding tenant throughout the time that she occupied the property, but we continued to lease to her and provide her the same service that we provide all our tenants. Given the above explanation to her complaint, I will not be refunding her the security deposit. I trust that this is a sufficient answer to the complaint. Should you need additional information or need to discuss this matter with me, I can be reached at the number shown below. Texas law requires all licensees to provide Information About Brokerage Services to prospective clients.Thank you! [redacted] Scott Davidson Realtors [redacted] Office [redacted] Fax

***,I am writing this in response to the letter dated August 21, that I received on August 24, regarding the subject complaint? My response is as follows:Ms*** occupied the home on *** for approximately years? She informed our office she was moving by giving
a written day notice that she would be moving out and returning the keys by August 1, ? After she had given us the notice that she was going to move, she called numerous times demanding to know when a walk thru would be done and that she wanted to be there? We informed her that we could not give her a date that the walk thru would be done at the time, and would let her know when it was scheduled? She got belligerent and started yelling and cursing at my staff, at which time we hung the phone up on her? She called the office several times after that, again demanding at date for the walk thru? All of this was prior to the keys being returned.Ms*** had her boyfriend or husband turn the keys into the office on Tuesday or Wednesday, August 1st or 2nd, ? My exterminator was at the office at the time and took the keys and went over to see if the home needed to be treated for any pests, i.eroaches, prior to the next tenant? This is standard procedure for move outs, and is done prior to any walk thru to determine damages, if any? As he was going thru the house, he noticed a mattress in the garage? Being an exterminator, he instinctively looked to see if there were any signs of bed bugs? Much to my dismay, he saw live bed bugs crawling on the mattress? He came back to the office and informed me of the same and also stated that the house was left very clean? ? Ms***' mother-in-law also leases a home from us? She came into the office and inquired about any properties that were available for lease, while she was paying her rent on August 4, ? I gave her several houses, and then she asked how I liked how her daughter-in-law left the house on ***? ? She stated that she had installed several ceiling fans and made it nicer? It was then that I stated she also left me with bed bugs which would have to be exterminated? (This is the 3rd party that Ms*** refers to in her complaint.) Otherwise the subject of bed bugs would never have been discussed with another person, but since this was her mother-in-law and she asked about how I liked how her daughter-in-law left the house? After her mother-in-law left the office, she apparently called Ms*** and told her? Ms*** then called my office yelling and screaming at me and my staff stating she did not have bed bugs? I informed her that the exterminator had gone over to the house and found them on a mattress that was left in the garage? Ms*** stated that she had left the mattress in the garage and had forgotten to come back and pick it up prior to turning in the keys? She stated that she was planning on taking it with her? I tried to explain to her that having bed bugs has nothing to do with cleanliness, and can be found in even the richest of people's homes? She chose not to believe me and again started yelling and screaming at me? ? My maintenance man went over on Monday, August 7, 2017, to re-key the house, and informed me that the mattress had been moved to the street for trash pickup, along with some other trash? (Ms*** stated she was going to take this with her, but I guess since I informed her that there were bed bugs on it, she decided to move it to the street for trash pickup? She admitted to moving it out of the garage the day that I went over for a walk thruso she trespassed.) ? At that time, I went over to the house to see if Ms*** had been back inside the home and done any damage? It did not appear that anyone had done any damage or been back inside the actual house, but rather just the garage? I took pictures of the mattress, which still showed signs of bed bugs even though it had been left out in the rain? At that time, I also walked thru the house to see if there were any damages to the property? I also took photos of evidence of bed bugs in the master bedroom, as well as the garageOtherwise, the house was very clean with the exception of some limbs, basketballs, a bicycle, and some broken glass in the yard? These are items that I will have to pay someone to clean up? Prior to leaving, I placed a for rent sign in the front yard.? My exterminator treated the house on August 8, 2017, and gave me an invoice for $1,270.10, dated the 7th by mistake, copy attached? He also left a notice on the door regarding treatment and for no one to enter the house for hours? Ms*** called my office on August the 7th and explained for the first time that she was moving out of state and would not be available for a walk thru after that week? Her whole attitude seemed to have changed, as she was not yelling and screaming any more? Again I tried the explain the situation regarding the bed bugs and told her that anyone could get them, not just dirty people, but people who are very clean? I made suggestions regarding what she should do in order to treat her belonging so as to not carry them to her next home? It still wasn't a pleasant conversation, but we were able to scheduled a walk thru for the 10th of August at AM? I arrived a few minutes prior to and discovered the notice for the treatment of bed bugs had been removed from the door? Ms*** showed up at the property with a friend at AM for the walk thru? From the time that she entered the property, she did nothing but yell at me? She treated me in such a manner that I had to call the police to deal with her? I asked the police if they could get me a forwarding address for her? She told them she did not have one, since she was moving out of town? They even had to ask her to step outside and I saw them asking her to be quiet? We tried to explain everything to her, but she would not listen? She continued to talk the entire time and not even give us a chance to respond? Yes, she was upset, but that did not give her the right to call me names, threaten me, and then wonder why I would not speak to her? We had completed our walk thru and by the time the police arrived, I wanted her removed from the property? During the walk thru she also threatened to file a complaint with the Revdex.com, which she did.If Ms*** had read her lease, she would have known that we have days from the receipt of the keys to inspect the property and inform her of our decision regarding the security deposit? She will be receiving a letter concerning the security deposit within the required 30-day period? It does not say that we will be calling her to discuss, etc? She can refer to paragraph SECURITY DEPOSIT: C(3) "The Property Code does not obligate a landlord to return or account for the security deposit until the tenant surrenders the Property and gives the landlord a written statement of the tenant's forwarding address, after which the landlord has days in which to account." ? She continues to call my office and make demands regarding her security deposit, even after she was told by the police to not contact my office anymore? Further, she did not give my office a forwarding address, as required by the lease.Ms*** apparently filed a review with the Revdex.com on the same day as the walk thru? After reading the response provided by my office decided that she wasn't satisfied with the response, so she filed this Revdex.com complaint? She also left negative feedback on as many sites as she could to discourage others from leasing from us? Again, I question that if we were so horrible to rent from, then why did she stay in the house for years? ? Ms*** was a difficult and demanding tenant throughout the time that she occupied the property, but we continued to lease to her and provide her the same service that we provide all our tenants? Given the above explanation to her complaint, I will not be refunding her the security deposit? I trust that this is a sufficient answer to the complaint? Should you need additional information or need to discuss this matter with me, I can be reached at the number shown below.? ? Texas law requires all licensees to provide Information About Brokerage Services to prospective clients.Thank you!*** ** ***Scott Davidson Realtors*** ** *** ***
*** ** *** Office*** Fax

[redacted],I am writing this in response to the letter dated August 21, 2017 that I received on August 24, 2017 regarding the subject complaint.  My response is as follows:Ms. [redacted] occupied the home on [redacted] for approximately 3 years.  She informed our office she was moving by giving...

a written 30 day notice that she would be moving out and returning the keys by August 1, 2017.  After she had given us the notice that she was going to move, she called numerous times demanding to know when a walk thru would be done and that she wanted to be there.  We informed her that we could not give her a date that the walk thru would be done at the time, and would let her know when it was scheduled.  She got belligerent and started yelling and cursing at my staff, at which time we hung the phone up on her.  She called the office several times after that, again demanding at date for the walk thru.  All of this was prior to the keys being returned.Ms. [redacted] had her boyfriend or husband turn the keys into the office on Tuesday or Wednesday, August 1st or 2nd, 2017.  My exterminator was at the office at the time and took the keys and went over to see if the home needed to be treated for any pests, i.e. roaches, prior to the next tenant.  This is standard procedure for move outs, and is done prior to any walk thru to determine damages, if any.  As he was going thru the house, he noticed a mattress in the garage.  Being an exterminator, he instinctively looked to see if there were any signs of bed bugs.  Much to my dismay, he saw live bed bugs crawling on the mattress.  He came back to the office and informed me of the same and also stated that the house was left very clean.   Ms. [redacted]' mother-in-law also leases a home from us.  She came into the office and inquired about any properties that were available for lease, while she was paying her rent on August 4, 2017.  I gave her several houses, and then she asked how I liked how her daughter-in-law left the house on [redacted]?  She stated that she had installed several ceiling fans and made it nicer.  It was then that I stated she also left me with bed bugs which would have to be exterminated.  (This is the 3rd party that Ms. [redacted] refers to in her complaint.) Otherwise the subject of bed bugs would never have been discussed with another person, but since this was her mother-in-law and she asked about how I liked how her daughter-in-law left the house.  After her mother-in-law left the office, she apparently called Ms. [redacted] and told her.  Ms. [redacted] then called my office yelling and screaming at me and my staff stating she did not have bed bugs.  I informed her that the exterminator had gone over to the house and found them on a mattress that was left in the garage.  Ms. [redacted] stated that she had left the mattress in the garage and had forgotten to come back and pick it up prior to turning in the keys.  She stated that she was planning on taking it with her.  I tried to explain to her that having bed bugs has nothing to do with cleanliness, and can be found in even the richest of people's homes.  She chose not to believe me and again started yelling and screaming at me.   My maintenance man went over on Monday, August 7, 2017, to re-key the house, and informed me that the mattress had been moved to the street for trash pickup, along with some other trash.  (Ms. [redacted] stated she was going to take this with her, but I guess since I informed her that there were bed bugs on it, she decided to move it to the street for trash pickup.  She admitted to moving it out of the garage the day that I went over for a walk thru.... so she trespassed.)  At that time, I went over to the house to see if Ms. [redacted] had been back inside the home and done any damage.  It did not appear that anyone had done any damage or been back inside the actual house, but rather just the garage.   I took pictures of the mattress, which still showed signs of bed bugs even though it had been left out in the rain.  At that time, I also walked thru the house to see if there were any damages to the property.  I also took photos of evidence of bed bugs in the master bedroom, as well as the garage. Otherwise, the house was very clean with the exception of some limbs, basketballs, a bicycle, and some broken glass in the yard.  These are items that I will have to pay someone to clean up.  Prior to leaving, I placed a for rent sign in the front yard. My exterminator treated the house on August 8, 2017, and gave me an invoice for $1,270.10, dated the 7th by mistake, copy attached.  He also left a notice on the door regarding treatment and for no one to enter the house for 24 hours.  Ms. [redacted] called my office on August the 7th and explained for the first time that she was moving out of state and would not be available for a walk thru after that week.  Her whole attitude seemed to have changed, as she was not yelling and screaming any more.  Again I tried the explain the situation regarding the bed bugs and told her that anyone could get them, not just dirty people, but people who are very clean.  I made suggestions regarding what she should do in order to treat her belonging so as to not carry them to her next home.  It still wasn't a pleasant conversation, but we were able to scheduled a walk thru for the 10th of August at 10 AM.  I arrived a few minutes prior to 10 and discovered the notice for the treatment of bed bugs had been removed from the door.  Ms. [redacted] showed up at the property with a friend at 10 AM for the walk thru.  From the time that she entered the property, she did nothing but yell at me.  She treated me in such a manner that I had to call the police to deal with her.  I asked the police if they could get me a forwarding address for her.  She told them she did not have one, since she was moving out of town.  They even had to ask her to step outside and I saw them asking her to be quiet.  We tried to explain everything to her, but she would not listen.  She continued to talk the entire time and not even give us a chance to respond.  Yes, she was upset, but that did not give her the right to call me names, threaten me, and then wonder why I would not speak to her.  We had completed our walk thru and by the time the police arrived, I wanted her removed from the property.  During the walk thru she also threatened to file a complaint with the Revdex.com, which she did.If Ms. [redacted] had read her lease, she would have known that we have 30 days from the receipt of the keys to inspect the property and inform her of our decision regarding the security deposit.  She will be receiving a letter concerning the security deposit within the required 30-day period.  It does not say that we will be calling her to discuss, etc.  She can refer to paragraph 10. SECURITY DEPOSIT: C. (3) "The Property Code does not obligate a landlord to return or account for the security deposit until the tenant surrenders the Property and gives the landlord a written statement of the tenant's forwarding address, after which the landlord has 30 days in which to account."  She continues to call my office and make demands regarding her security deposit, even after she was told by the police to not contact my office anymore.  Further, she did not give my office a forwarding address, as required by the lease.Ms. [redacted] apparently filed a review with the Revdex.com on the same day as the walk thru.  After reading the response provided by my office decided that she wasn't satisfied with the response, so she filed this Revdex.com complaint.  She also left negative feedback on as many sites as she could to discourage others from leasing from us.  Again, I question that if we were so horrible to rent from, then why did she stay in the house for 3 years?  Ms. [redacted] was a difficult and demanding tenant throughout the time that she occupied the property, but we continued to lease to her and provide her the same service that we provide all our tenants.  Given the above explanation to her complaint, I will not be refunding her the security deposit.  I trust that this is a sufficient answer to the complaint.  Should you need additional information or need to discuss this matter with me, I can be reached at the number shown below.  Texas law requires all licensees to provide Information About Brokerage Services to prospective clients.Thank you![redacted]Scott Davidson Realtors[redacted] Office[redacted] Fax