Scott English, MD Office

Complaint: I am rejecting this response because:I had extremely limited internet availability due to a week trip to a remote area I have just returned home to find that this case has been closed by the Revdex.com Please know that I did have an initial contact with Sonos representative [redacted] whom I told I would not be able to communicate until the end of the month for the above reason.I will reach out to [redacted] now that I have returned and will update you on any progress with my complaint I hope that Revdex.com can still assist me with my complaint to Sonos if we are not able to resolve the problem ourselves Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10619261, and find that this resolution is satisfactory to me However, I also wish to thank both the Revdex.com and Sonos for taking care of this, which I appreciate Sonos fixed the problem so that I lost no money on this Regards, P [redacted]

We reviewed the incident internally and decided to reimburse the customer the restocking fee he has reported he is owedAt our instruction, on Friday, 5/29/2015, Sonos Finance Department cut and mailed a check in the requested amount: $to: Peter Lindner D [redacted] and T**Sonos, Inc

Hello - We don't have end time limits for our customers, so will be happy to keep working toward the right solution Thanks

C**plaint: Actually the c**pany has not resolved anything.R [redacted] basically told me that your c**pany will never refund any moneyI don't believe I ever spoke to T**.Assuming that your story is true and it was a fraud charge fr [redacted] a person outside the c**pany - you should have retuned the money since you never even gave/lost any merchandise anywaysYou have no reason whatsoever to keep any money.Unfortunately we needed to initiate a dispute with credit card c**pany and have them forcefully remove the funds fr [redacted] your c**pany (possibly they treated it as a dispute or as fraud)Currently it is under investigationLuckily we use a bank that works easy with their cust**er, otherwise we could have never seen the money again as what happened to us in the past with a small bank that we use to used.(I don't recall ever speaking to "T**".) Regards,

T** *** did finally talk the consumer into reporting fraud to his bank/Credit Card company. As of the last phone call they had on June 23rd I believe, he had reported this to his bank, and should be all good by now. We regret he had to go through this.Sonos, Inc

Hello - here is a follow up to my response of 10/11/16. We were waiting for meaningful response from the customer. (Since 10/5/16) Here is the latest. We will be unable to resolve for an unknown period of time. Thanks, D*** Customer By Email (E*** ***) -
10/12/07:AMHello David-The last communication I received was from Nate checking to see if the Connect replacement was workingThis is the first email I received from youAlso, I sent a letter to your CEO twiceOnce through your email link and second directlyI did not go through another replacement process for reasons I presented in previous emails and the letters I sent.I would like to discuss the situation further but cannot call until later this month.I will call you then.Thank you.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11748043, and find that this resolution is satisfactory to me
Regards,
*** ***

Sonos responded to MsH*** to resolve the issue with her Play: Sonos Customer Care spoke with her over the phone and was able to determine that her Play:was defective We provided her with a shipping label and she is returning the defective product to us for a replacement
Her replacement product has been released for expedited shipping and should be received by Friday, August

We reviewed the incident internally and decided to reimburse the customer the restocking fee he has reported he is owed. At our instruction, on Friday, 5/29/2015, Sonos Finance Department cut and mailed a check in the requested amount: $to: Peter Lindner * *** *** *** New York, NY 10003 I am still trying to follow up with the customer to make sure they received and deposited the check, so far I haven’t heard back.D*** and T**Sonos, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10619261, and find that this resolution is satisfactory to me.
However, I also wish to thank  both the Revdex.com and Sonos for taking care of this, which I appreciate.  Sonos fixed the problem so that I lost no money on this.
Regards,
P[redacted]

C**plaint:...

10671674
Actually the c**pany has not resolved anything.R[redacted] basically told me that your c**pany will never refund any money. I don't believe I ever spoke to T**.Assuming that your story is true and it was a fraud charge fr** a person outside the c**pany - you should have retuned the money since you never even gave/lost any merchandise anyways. You have no reason whatsoever to keep any money.Unfortunately we needed to initiate a dispute with credit card c**pany and have them forcefully remove the funds fr** your c**pany (possibly they treated it as a dispute or as fraud). Currently it is under investigation. Luckily we use a bank that works easy with their cust**er, otherwise we could have never seen the money again as what happened to us in the past with a small bank that we use to used.(I don't recall ever speaking to "T**".)
Regards,

We reviewed the incident internally and decided to reimburse the customer the restocking fee he has reported he is owed. At our instruction, on Friday, 5/29/2015, Sonos Finance Department cut and mailed a check in the requested amount: $139.80 to: Peter Lindner  D[redacted] and...

T**Sonos, Inc.

Hello - We don't have end time limits for our customers, so will be happy to keep working toward the right solution.  Thanks

Complaint: 11748043
I am rejecting this response because:I had extremely limited internet availability due to a 2 week trip to a remote area.  I have just returned home to find that this case has been closed by the Revdex.com.  Please know that I did have an initial contact with Sonos representative [redacted] whom I told I would not be able to communicate until the end of the month for the above reason.I will reach out to [redacted] now that I have returned and will update you on any progress with my complaint.  I hope that Revdex.com can still assist me with my complaint to Sonos if we are not able to resolve the problem ourselves.
Regards,
[redacted]