Scott F. Nussbaum Antiques

Per *** Nussbaum response: The customer purchased hot tub at an estate sale for $Upon moving the hot tub a plastic piece was broken and customer wanted a refund The hot tub worked at the time of purchase and the customer currently has the merchandise and using itNo refund on
estate sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I saw what this Nussbaum answeredHe is a liar!!!!!!! IT WAS NOT IN GOOD WORKING CONDITION AND WE REMOVED THE PANEL AND SAW THAT IT WAS BROKEN!!!"WE HAD NOT MOVED IT ONLY SLID IT ABOUT A FOOT FROM THE FENCE" AT THAT TIME WE REQUESTED OUR MONEY BACK ...BECAUSE HE "PERSONAL GUARANTEED" IT WAS IN GOOD WORKING ORDER, WHICH IT CLEARLY WAS NOT!!!! HE THREATENED US THAT WE WOULD LOSE THE $DOLLARS AND THE TUB IF WE DID NOT GET IT WITH IN THE DAYS (END OF THE MONTH) SO WE PICKED IT UP!!!! IT DOES NOT WORK AND WE ARE NOT USING IT!!!!! SO ONCE AGAIN HE'S LYING, IF YOU NEED PROOF I'LL GIVE YOU THE ADDRESS WHERE IT SITS "EMPTYAND BROKEN" HE IS A HORRIBLE, DISHONEST, LYING LOW LIFE OF A MAN!!! NUSSBAUM, WHAT GOES AROUND COMES AROUND, YOU CANT STEAL FROM PEOPLE WITH OUT, SOMETHING BAD COMMING BACK AT YOU, YOU ARE A SAD PITIFUL, LOWLIFE HUMAN!

Response:
1. mr.[redacted] never sent us a email or called on the store phone as we keep a log of every email and phone call. 2. The last time I had any communication with him was in 2013. 3. the family is having a dispute among themselves and I am sure this why he sent this complaint. 4. If Mr. [redacted]...

would have telephoned us ( we have the same number [redacted] for over 20 years) or sent us a email to the correct address ( Insight went out of business and that is probably the email he used "Which would have been returned to him as Undelivered" 5. We have never refused to give him or any of his family an accounting of the consignment items. We will furnish Mr.[redacted] with an accounting of his items and payment of the sold items, if any. Every item that is on consignment is in my shop at [redacted] and has been here since 2009. His letter was unnecessary and not factual, as all he had to do is come in to the store or call me.
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I'm very troubled by Mr. [redacted] response. Here is my phone record of three calls placed to his business on 9/4/2014-
[redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
0.00At that time I got his current e-mail address:[redacted] and verified it was the best address to use for Mr. [redacted].
Here is what I sent (without the detailed list I included in the email):
[redacted]
[redacted]
The fifty items attached and shown below are unaccounted for.
It has been over a year since I visited you and asked for information and payment of sold items, yet have received no reply.
It has been exactly three years (9/2011) since you made the one and only payment to date($6025.00-$1506.25 fee=$4518.75 net) of nineteen sold items.
You have had the goods in your possession for nearly five years now.
It would be charitable on my part to say this arrangement has been unsatisfactory.
Within thirty days from the receipt of this email I expect the following from you:
-A full accounting of all items sold since September 2011 and remittance of payment [redacted] for those items
-Assurance of the whereabouts of unsold items listed and either a) an action plan to liquidate these items within a specific time period and remit payment for them, or b) an offer to pay the trust for the items within a specific time period and assume ownership of them
Please be prepared to provide copies of invoices pertaining to the sale of any and all items of which you took possession in October of 2009.
Sincerely,
[redacted]
There is no dispute in m family and has nothing to do with asking him for a record of accounting of the items he has in his possession. I am the sole executor of my [redacted] estate and trust.
More significantly, Mr. [redacted] lied as to the whereabouts of the remaining consigned items. I stood in his store on August 14, 2013 and could not find many of the items. Mr. [redacted] told me many of them were in a warehouse.
From that day forward up to and including today's date, Mr. [redacted] never provided me with any record of sale or payment for the items in his possession. In his response today, he still does not say what, if anything he has sold or when he will account for the items and pay for any sold.
I live in [redacted]. I will not make a wasted trip to Mr.[redacted] store. However, I will go there if he gives me a time and date I can count on and he shows me every item still in his possession and sales records of every item he has sold. I also expect payment for anything he has sold on or before that date.
I would like you and Mr. [redacted] to understand that if any items are unpaid or unaccounted for I intend to file criminal charges!
[redacted]