Scott Halsey's Kenpo Karate

Review: We purchased a set of 6 DVD's from [redacted] via [redacted]'s Kenpo Karate. They were to help my son review for his techniques for the Yellow Belt. However, these DVD's some did not play via DVD player (we have 2 of them). One froze at 28 seconds, some would not play, others would not load (DVD player would say "Loading" but wouldn't "Load."). Now, it's not the DVD players, as we rent movies quite often and don't have these issues. Also, we tried playing them in several laptops without success. One of the DVD's caused a laptop to freeze up and had to reboot the computer. We received the DVD's 2-3-15 via USPS @ 6:30pm. I called [redacted] at 4:36pm on 2-4-15, but he was with students and was told to call back at 6:30pm. Called back at 6:31pm and briefly talked to [redacted] as he was with a student and would call back. [redacted] called back at 7:31pm and I discussed the issues and how unsatisfied I was with the DVD's. I've never had issues like this was any DVD in the past. He offered to send another set. I asked if they would be using the same format and he said "yes." I had already wasted 3.5-4hrs trying to get them to work on various devices without any luck, so I kindly said, "I'm not interested if there in the same format, as I don't have that kind of time to waste again, and I'd just like a refund." [redacted] said, "We don't give refunds!" I asked to see the refund policy as it's not listed on the website: http://www.[redacted]karate.com/dvd/dvdform.html nor is it listed in the generated email sent upon inquiry to purchase the DVD's:"Thank you for your request. Please review the information below for accuracy. You should receive a call from [redacted]'s Kenpo Karate to arrange a payment method.If there are problems with the order details, or if you do not receive a call in two (2) buisness days, please call [redacted]'s Kenpo Karate at ###-###-####.Thank You,[redacted]'s Kenpo Karate"[redacted] is trying to uphold a Return Policy that does not exist.Desired Settlement: Refund of $125 for the set of 6 DVD's, not satisfied with the "Home Made" quality of the product and the issues that they came with them. Again, Scott Halsey is trying to uphold a Return Policy that does not exist.

Business

Response:

Business states that they have sent these dvd's all over the nation and all over the world and have never experienced these issues before. Business offered to resend a different set to consumer but consumer declined. The reason for the non-refund of the amount paid is due to the fear that the consumer may have burned these dvd's to his hard drive, made copies, and is now trying to ask for a refund. At this point business is still willing to provide consumer with a full replacement of the dvd's he had issues with.

Consumer

Response:

I am rejecting this response because: Complete and false accusation that we "burned" the DVD's. Please provide further proof to document based upon the assumption. Further, I am unhappy with the quality, the service, and time and effort put into this purchase. I do not wish to waste anymore of my time with this vendor or product. There is not a "No Return" policy in place. A full refund is in order here. Please advise.