Scott Harrison Plumbing & Heating Inc

It would appear that this complaint was filed before we returned to the home.We did return and found that we had made an improper repairWe made another repair to rectify her situation.After that repair we found she had a second leak.We have not heard from her sinceI have cc’d you on an emailShe
has not reached out to us since we were thereShe is not returning my phone calls nor accepting them at this time.I am not sending you the long story at this time as I don’t think it necessaryIf you need more I will *** ***
*** ***CEOScott Harrison Plumbing & Htg.Tankless Done Right.Office: ***Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been in contact with the Scott Harrison plumbimg & Heating Incsince the date he contacted me by e-mail, because I want to have everything in writing with them Up to date I have not received any solution to resolve this matter from Scott Harrison Plumbing & Heating Inc. MrHarrison personally came to my home and blame his own employee for a wrong doing practiceThen the second attempt to repair the leak failed again and I had to paid his company $1, for not solving the problemI end up paying additional $2,to another company to solve it(receipts and documents of the final repair for $2,are available upon request)Also I would like to add that on January 16, MrHarrison left my property as soon as he realized his employee did the wrong pipe On top of that his employee failed as well to verify that the leak had stopped before to proceed to re-route the pipe.At this point, to solve this issue I request full refund of the original amount that was paid to MrHarrison's company, $1,335.
Regards,
*** *** Homeowner

Please see the email she sent and I replied too.She now is clarifying her requestShe wants the money back because she had a second leak is what I understandThis is a request I cannot comply withWe did give her a price to fix all her pipes and she did not decide on that choiceShe had us fix one pipe so that is what she got and what we were paid forScott HarrisonCEOScott Harrison Plumbing & Htg.Tankless Done Right.Office: ***Fax: ***