Scott & Jenna Short Stay

As our agreement from July of clearly states, \"Duration of Agreement: Entered into as of the date of signatures below, renewing automatically on a monthly basis until cancelled with certified mail by either party Cancellation is effective at Noon on the last day of the month following mailing date of notice by certified mail Bookings starting prior to effective cancellation date must be honored and fulfilled by Property Owner for a period of days following the cancellation date Housekeeping and Maintenance scheduled to occur after the effective date of cancellation does not have to be honored and fulfilled by Services Provider"Despite the ***' abrogation of the agreement, we did not demand that they satisfy the clause related to bookings over the next days [redacted] is the person who called to complain about service and sent an email ending the agreement The email was not sufficient notice under the agreement, which was still in place on a month-to-month basis (This is why when we met with [redacted] for over two hours to discuss ramping up reservations marketing, we did not ask for a new agreement.) Please remove this complaint from our file and inform the [redacted] that they should follow the procedures for cancelling the agreement.Scott [redacted] Minneapolis, MN

I am rejecting this response because: Scott is being untruthfulAlthough today we received notice that the $security deposit was being refunded, it can take up to days to receive it according to VRBO Scott stating that he has no record of the other refund, that is not trueHe was the one who called us and offered a 10% refund for the broken indoor spa, which we accepted and have never received As for the other 5% refund, I spoke with Scott on at least different occasion and each time he said he would refund the money I have also, at his request sent him several emails to which he never respondedI then sent him a certified letter requesting the refunds also, which he has not acknowledged I was informed by the post office that he has days to accept the letter, if he does not then it is returned to me as "refused." The certified letter was dated 2/10/I also sent both him and his wife, Jenna text messages reminding them to send the refunds, with no response to that either Each time I did speak to Scott he had a different excuse as to why he was unable to complete our refundFirst it was he had company,which were leaving that day and he assured me he would process the refunds the next dayNext (weeks later), he stated that Jenna had been sick for the past week and again assured me it would be taken care of asapThe last time, (weeks later) he spoke with my brother and stated Jenna's Aunt was sick, but he would get to the refundVRBO refund of the security deposit is one click of a button, so tell my why it has take Scott over months and complaints to the Revdex.com, VRBO and our credit card company before Scott would do it? As for the other 15% refund, He could have refunded our credit card or written us a check, neither which would have taken much time.I am enclosing copies of the emails sent to Scott and Jenna, the certified mail receipt, copy of the certified letter, and copies of the text messagesUnfortunately, none of the phone calls were recorded to show what Scott promised us Thank you, [redacted]

We have returned the guests damage deposit throught the VRBO website.(FYI Jenna's Aunt-Godmother in North Dakota was diagnosed with Stage four cancer that had spread to her lungs in January She passed in February With Jenna spending a lot of time there, we are still getting caught up I think the day they contacted you I had just told the brother about that Should have told [redacted] right away, but you know how hope springs eternal and you think you can get caught up on everything...)Can the guests furnish any information about the other refund they wanted? We do not have any written record of it.Scott ***###-###-####

Hello ***!Thanks for your call this afternoon. We have posted a check for the requested $in the mail. Because this is not a standard refund of deposits, it didn't pop up in our regular accounting system. And with over emails a day, it is entirely our fault we
missed it. Of course it is also possible we sent the $gift card we know we purchased but cannot findso instead...We already out a check in the mail. Seems sending along a gift card would not give us proof that the money was received. Have a great weekend!Scott

We have returned the guests damage deposit throught the VRBO website.(FYI Jenna's Aunt-Godmother in North Dakota was diagnosed with Stage four cancer that had spread to her lungs in January.  She passed in February.  With Jenna spending a lot of time there, we are still getting caught...

up.  I think the day they contacted you I had just told the brother about that.  Should have told [redacted] right away, but you know how hope springs eternal and you think you can get caught up on everything...)Can the guests furnish any information about the other refund they wanted?    We do not have any written record of it.Scott [redacted]###-###-####

I am rejecting this response because: Scott is being untruthful. Although today we received notice that the $900 security deposit was being refunded, it can take up to 10 days to receive it according to VRBO.  Scott stating that he has no record of the other refund, that is not true. He was the one who called us and offered a 10% refund for the broken indoor spa, which we accepted and have never received.  As for the other 5% refund, I spoke with Scott on at least 4 different occasion and each time he said he would refund the money.  I have also, at his request sent him several emails to which he never responded. I then sent him a certified letter requesting the refunds also, which he has not acknowledged.  I was informed by the post office that he has 30 days to accept the letter, if he does not then it is returned to me as "refused." The certified letter was dated 2/10/2017. I also sent both him and his wife, Jenna text messages reminding them to send the refunds, with no response to that either.  Each time I did speak to Scott he had a different excuse as to why he was unable to complete our refund. First it was he had company,which were leaving that day and he assured me he would process the refunds the next day. Next (2 weeks later), he stated that Jenna had been sick for the past week and again assured me it would be taken care of asap. The last time, (4 weeks later) he spoke with my brother and stated Jenna's Aunt was sick, but he would get to the refund. VRBO refund of the security deposit is one click of a button, so tell my why it has take Scott over 2 months and complaints to the Revdex.com, VRBO and our credit card company before Scott would do it? As for the other 15% refund, He could have refunded our credit card or written us a check, neither which would have taken much time.I am enclosing copies of the emails sent to Scott and Jenna, the certified mail receipt, copy of the certified letter, and copies of the text messages. Unfortunately, none of the phone calls were recorded to show what Scott promised us.  Thank you, [redacted]

As our agreement from July of 2017 clearly states, \"Duration of Agreement:  Entered into as of the date of signatures below, renewing automatically on a monthly basis until cancelled with certified mail by either party.  Cancellation is effective at Noon on the last day of the month...

following mailing date of notice by certified mail.   Bookings starting prior to effective cancellation date must be honored and fulfilled by Property Owner for a period of 90 days following the cancellation date.  Housekeeping and Maintenance scheduled to occur after the effective date of cancellation does not have to be honored and fulfilled by Services Provider. "Despite the [redacted]' abrogation of the agreement, we did not demand that they satisfy the clause related to bookings over the next 90 days.  [redacted] is the person who called to complain about service and sent an email ending the agreement.  The email was not sufficient notice under the agreement, which was still in place on a month-to-month basis.  (This is why when we met with [redacted] for over two hours to discuss ramping up reservations marketing, we did not ask for a new agreement.)  Please remove this complaint from our file and inform the [redacted] that they should follow the procedures for cancelling the agreement.Scott [redacted]Minneapolis, MN 55458