Scott Kowalski Concrete, LLC

See below from the Practice Manager at Dr***'s office : Hi ***, I spoke with [redacted] and [redacted] on this patientand they state they only received one message from her yesterday about abilling question We have attempted to call her back twice since themessage was left, the last time we reached her husband and he stated she wasn’tavailable to try tomorrowShe has been seen times on our office in thepast months Her W/C info was provided after her first visit which iswhy she was charged the copay, BCBS was billed for that visit We havenot billed both insurances at anytime throughout her time with us as noted inthe EMROnce the W/C info was added we did rebill theinitial visit to them which created a credit, a day turnaround is requiredto refund the patient We are issuing a refund for this amountThe other visits were just rebilled yesterday soonce w/c pays, BCBS will recoup the money they paid to usWe are sorry she feels that this is how theprocess went We will reach again to her in the am to review the concernPlease let me know if you need anythingadditionalThank You, [redacted] Practice AdministratorIMS Orthopedics & Pain Management [redacted] ***Phone: [redacted] Fax: [redacted]

To Whom It May Concern, Regarding the above reference complaint, I think there may be some confusion and/or misunderstanding The patient's acct is I am showing a total of three (DOS) for this patient: 11/19/15, 7/01/16, and 1/05/ None of these dates matches her purchase or problem dates of 12/14/16, or 3/20/ She has Medicare as primary and Retiree Medical plan as supplementShe has been sent only one statement from IMS, for $on 7/28/16, which she paid in full on 8/12/I don’t show that IMS ever billed her for $or $ I show no correspondence, no phone calls, no complaint or contact received from this patient In short, I have absolutely nothing to corroborate this complaintThank you.***

First, the account in reference is Account Number [redacted] for my husband, Paul M [redacted] I have copies of the three letters which were sent in regards to this account, and a print out of my husband's entire billing from his office visit in December I have spoken with someone from this office on two occasions Please ask them to re-check their records Thank you, Kathryn M [redacted] (on behalf of my spouse, Paul M [redacted]

To Whom It May Concern, The patient *** *** contacted the Central Billing Office on 10/13/requesting a refund of $the refund was initiated effectively the same day of request and an email was sent to IMS Urology requesting a copy of the receipt of the original payment
made by the patient as a supporting document for the refundThe Urology office never responded to our request, even after multiple attemptsThe patient was calling constantly to ask on the status of his refund, and the Customer Service Rep would tell him, it still in process because it is pending the receipt from officeOn 11/16/the patient faxed the receipt himself to the customer service repA check was issued for the patient of $on 11/29/and mailed out on 11/31/2016. Thank you, Maria S***

First, the account in reference is Account Number [redacted] for my husband, Paul M[redacted]  I have copies of the three letters which were sent in regards to this account, and a print out of my husband's entire billing from his office visit in December 2016.  I have spoken with someone from this office on two occasions.  Please ask them to re-check their records.  Thank you, Kathryn M[redacted] (on behalf of my spouse, Paul M[redacted]

To Whom It May Concern, Regarding the above reference complaint, I think there may be some confusion and/or misunderstanding.  The patient's acct is 6234150.  I am showing a total of three (DOS) for this patient: 11/19/15, 7/01/16, and 1/05/17.  None of these dates matches her...

purchase or problem dates of 12/14/16, or 3/20/17.   She has Medicare as primary and Retiree Medical plan as supplement. She has been sent only one statement from IMS, for $73.09 on 7/28/16, which she paid in full on 8/12/16. I don’t show that IMS ever billed her for $14.54 or $29.08.  I show no correspondence, no phone calls, no complaint or contact received from this patient.    In short, I have absolutely nothing to corroborate this complaint. Thank you.[redacted]

See below from the Practice Manager at Dr. [redacted]'s office :  Hi [redacted], I spoke with [redacted] and [redacted] on this patientand they state they only received one message from her yesterday about abilling question.  We have attempted to call her back twice since themessage was left, the last...

time we reached her husband and he stated she wasn’tavailable to try tomorrow. She has been seen 4 times on our office in thepast 12 months.  Her W/C info was provided after her first visit which iswhy she was charged the copay, BCBS was billed for that visit.  We havenot billed both insurances at anytime throughout her time with us as noted inthe EMR. Once the W/C info was added we did rebill theinitial visit to them which created a credit, a 15 day turnaround is requiredto refund the patient.  We are issuing a refund for this amount. The other visits were just rebilled yesterday soonce w/c pays, BCBS will recoup the money they paid to us. We are sorry she feels that this is how theprocess went.  We will reach again to her in the am to review the concern. Please let me know if you need anythingadditional. Thank You, [redacted]Practice AdministratorIMS Orthopedics & Pain Management[redacted]Phone: [redacted]Fax: [redacted]