Scott Medical Health Center

Ref: Complaint ID# [redacted] Dear Ms [redacted] ,Concerning Ms [redacted] ’s response to my letter dated August 24, regarding the complaint referenced above, Ms [redacted] purchased a Groupon Voucher for four (4) Laser Lipo sessions with Whole Body VibrationShe redeemed this Groupon Voucher on 06-13-She had her final Laser Lipo session on 06-29-She obviously was very satisfied with the outcome resulting from the sessions purchased through Groupon, otherwise why would Ms [redacted] go on to purchase an additional four (4) sessions and eight (8) Lipovite Binjections on 07-16-2016.She saw Dr Stephen F [redacted] MD who approved her for the Lipovite injections and demonstrated selfinjection technique and approved her to be given the initial injection under his supervision and four (4) Lipovite syringes for home self-injection useDr Stephen F [redacted] MD is scheduled every Monday, Wednesday, and Friday each week at our Murrysville Weight Loss locationIt is standard procedure that an MD, in this case, Dr Stephen F [redacted] MD, does meet with each clientI cannot independently verify that the standard procedure occurred since I am not physically present daily at the Murrysville Weight Loss location.On 07-27-Ms [redacted] completed her four {4) additional Laser Lipo sessionsAs stated in my previous letter of August 24, 2016, Ms [redacted] never reported to any staff any dissatisfaction or claims of being burnt by the equipment at any time.Scott Medical has followed our policy to refund any fees that any client is dissatisfied with; in this case, Ms [redacted] being refunded the $for the additional four (4) Laser Lipo sessions and $for the three (3) unused Lipovite injections purchased after the initial four (4) sessions purchased through Groupon has been sufficiently satisfied.If you have any questions, please do not hesitate to call.Sincerely,Gary [redacted] H [redacted] Scott Medical Health Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Ref: Complaint ID# ***Dear Ms***,Concerning Ms ***'s complaint referenced above, Ms *** purchased a Groupon Voucher for four (4) Laser Lipo sessions with Whole Body VibrationShe redeemed this Voucher on 06-13-She had her final Laser Lipo session on 06-29-On 07-16-2016,
being obviously satisfied with her initial four (4) sessions, Ms *** purchased four (4) additional sessions and eight (8) Lipovite BinjectionsCost for these additional four (4) sessions and eight (8) injections was $for the four (4) Laser Lipo sessions, and $for the eight (8) Lipovite injectionsShe saw Dr Stephen Fisher MD who approved her for the Lipovite injections and demonstrated self-injection technique and approved her to be given the initial injection under his supervision and four (4) Lipovite syringes for home self-injection useOn 07-Ms *** completed her four (4) additional Laser Lipo sessionsShe never reported to any staff any dissatisfaction or claims of being burnt by the equipment.Ms *** did not receive the last three (3) Lipovite injections which were charged at $per injectionTherefore Ms *** is due a refund of $for the unused Lipovite injections.It is Scott Medical’s policy to refund any fees that any client is dissatisfied withWe are refunding to Ms *** $380,for the four (4) Laser Lipo sessions and $for the three (3) unused Lipovite injections.A check # dated 08-24-for $has been processed and mailed to Ms ***.If you have any questions, please do not hesitate to call.Sincerely,Gary * H*** Scott Medical Health Center

RE: ID #***Dear Ms***We have reached an Agreement of understanding to settle the matter satisfactory to the complainantThis process will be completed within the next 2-weeksShe has agreed to contact the Revdex.com to remove the complaint as part of that
agreement.Sincerely,DrGary H***

RE: Complaint 12/14// ID *** Dear Ms***,This letter is in response to letter of December 15, regarding a recent customer complaint, received by our office on December 18, 2017.Our office acknowledges this complaint and we have contacted the customer to resolve this dispute
in a timely and acceptable mannerOur office has confirmed that this customer did originally commit to a WL program on October 12, She initiated the program and proceeded to have the required blood work performed In order to proceed with program at the direction of medical provider and WL counselor.On November 6, 2017, the customer's'file is documented by our nurse practitioner that after two weeks of selfadministered injections there were no side effectsShe began taking the supplements provided and after two days, developed hives, she continued to take the supplements and condition worsened; she reported going to ME and began a regimen of steroids (prednisone)Due to patient's allergic reaction she was advised to discard the supplements and put her WL program on holdShe was scheduled to follow up in two weeks with our medical doctor for evaluation and further recommendations the week of November 20th,In a phone conversation on December 22, 2017, with the customer, we have sincerely apologized for our failing to follow up with her regarding her intentions of continuing her WL programIn addition, our office has made certain that the method of contacting our office via e-mail through our website is functioning and we have also implemented a policy in our satellite offices that our WL counselors are to provide the main office phone number to all customers as an alternative contact phone number in the event that a customer is unable to reach the respective office.Based on our contact with the customer she has agreed to update the dispute to include that an acceptable, timely resolution to this complaint has been reached as of December 22, 2017.Sincerely,Cindy S*** Department Manager

RE: Complaint ID #*** Dear Ms***,We received your letter of May 23, regarding a recent customer complaint.Our office acknowledges our faults with regard to the handling of this customer's original refund requestThis customer requested a refund for unused services associated with a
weight loss program on March 31, The refund process of days is outlined within our service agreement; in this case the refund of unused services was calculated but not finalized timelyThe refund of unused services in the amount of $has been refunded via Care Credit Financing today, May 26, This customer's Care Credit account should reflect the monies were refunded by May 27,2016.Michele R***, Scott Medical Health Center representative spoke with this customer on May and explained the delay and assured her the refund has been finalized.We have sincerely apologized to this customer for the delay of her refund being processedThe delay was a result of her file being misplaced within our file room; once we located her file we immediately finalized the refund.Our office has taken the necessary action to avoid any further delay by resolving this matter immediately. Sincerely,Cindy S*Insurance Department Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
August 30, Complaint ID# *** Ms*** *** I have read the letter from *** *** dated August 24, It stated in the letter that I saw DrSteven F*, MD who approved my sessions for additional Lipo Laser Sessions and Lipovite InjectionsI never, ever saw DrF*I purchased these additional sessions from Office Manger Michelle who said with clean eating and exercise that they would work on my little cellulite below my butt area and outer thighsIt doesn’t work and I never saw a Medical ProfessionalThat is a lie! I did some research and according to ***“That one of the major benefits is that it is conducted by a licensed doctor, and it is approved by the FDA / much safer alternative to Liposuction”There was never a licensed doctor at the Murrysville, PA location His Medical Coat was always in the back office on a chair; as a front, but there was never a licensed doctor there applying the treatments when I was thereThe sessions were performed by unexperienced office staff members and Michelle’s motherThey lacked qualifications and medical licenses to perform these treatmentsThere was always someone new thereIn a lot of my sessions, I was asked by the staff where the laser probes went and does that feel rightThey never knew what to doThat was a huge red flag… Recently, I received a check for $I would like all of my money back$and the $that I paid for the Groupon for Lipo Laser TreatmentsGroupon would only give me a Groupon CreditI would also, like something in good faith for this terrible experienceOn a couple of my sessions, my skin got very hot and I had burn marks/redness on the areas treatedProbably because the Scott Medical Murrysville Location did not have qualified medical physician’s doing the treatments like they claimI should had said something but there was never any one available to see you after your sessionsThe unqualified person took the probes off, turned the machine off, then put you on a vibration machine and disappearedIt was always one person after the next at this location… So, I decided to contact the main number and complain to Debbie and I went back and forth with voicemails with herI was soo annoyed, I contacted my bank and they told me to contact the Revdex.com which I didThis was the worst experience, I really thought it would help but unfortunately the treatments were never performed by qualified physicians/cliniciansI would like all of my money back! Thank you, *** ***, MA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Match 9, 2015 Revdex.com[redacted]
[redacted] Attn: [redacted]Dear [redacted],I am writing in response to the letter I received from the Revdex.com on 2-26-15 regarding a complaint that was filed by [redacted] with your office.I...

received a complaint from [redacted] in writing on December 19,2014. I responded to this complaint in writing on December 24,2014 explaining the Laser Contouring Service Agreement that she signed specifically stated that there were no guarantees. (A copy of this Agreement is attached) I did confirm with her that our office had a client pledge that I would gladly extend to her, but she was not interested. A copy of the letter I sent to her is attached.[redacted] called me directly on January 21, 2015 to complain again. I spoke to her at length and explained that there cannot possibly be guarantees on Lipo Laser and that I would gladly give her additional services and she refused. The director also responded in writing to this complaint on January 22,2015. A copy of the letter sent to her is attached.If you have any questions, please contact me at my office.Sincerely, [redacted]Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like all my money back. They are liars! I complained several times to all their different staff members. They obviously cannot keep employees. I never, ever met with a doctor only Michelle and the michelle's old mother is the one who burnt me. I told her that... She is old and out of it...
Regards,
[redacted]

Ref: Complaint ID# [redacted]Dear Ms. [redacted],Concerning Ms [redacted]’s response to my letter dated August 24, 2016 regarding the complaint referenced above, Ms [redacted] purchased a Groupon Voucher for four (4) Laser Lipo sessions with Whole Body Vibration. She redeemed this Groupon Voucher on 06-13-2016. She had her final Laser Lipo session on 06-29-2016. She obviously was very satisfied with the outcome resulting from the sessions purchased through Groupon, otherwise why would Ms [redacted] go on to purchase an additional four (4) sessions and eight (8) Lipovite B12 injections on 07-16-2016.She saw Dr Stephen F[redacted] MD who approved her for the Lipovite injections and demonstrated selfinjection technique and approved her to be given the initial injection under his supervision and four (4) Lipovite syringes for home self-injection use. Dr Stephen F[redacted] MD is scheduled every Monday, Wednesday, and Friday each week at our Murrysville Weight Loss location. It is standard procedure that an MD, in this case, Dr Stephen F[redacted] MD, does meet with each client. I cannot independently verify that the standard procedure occurred since I am not physically present daily at the Murrysville Weight Loss location.On 07-27-2016 Ms [redacted] completed her four {4) additional Laser Lipo sessions. As stated in my previous letter of August 24, 2016, Ms [redacted] never reported to any staff any dissatisfaction or claims of being burnt by the equipment at any time.Scott Medical has followed our policy to refund any fees that any client is dissatisfied with; in this case, Ms [redacted] being refunded the $380.00 for the additional four (4) Laser Lipo sessions and $39 for the three (3) unused Lipovite injections purchased after the initial four (4) sessions purchased through Groupon has been sufficiently satisfied.If you have any questions, please do not hesitate to call.Sincerely,Gary * H[redacted] Scott Medical Health Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID #[redacted]Dear Ms. [redacted]We have reached an Agreement of understanding to settle the matter satisfactory to the complainant. This process will be completed within the next week. She has agreed to contact the Revdex.com to remove the complaint as part of that...

agreement.Sincerely,Dr. Gary H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I purchased a lipo laser and B12 treatments to help with cellulite reduction. There was no doctor on staff providing the treatment at the Murrysville Location and there was always someone new and different trying to figure out how to do the treatment. I called to complain and get my money back. I was called back once. I left several messages and obviously they do not want to address the unprofessional-ism and un-educated staff in Murrysville, PA and they do not want to credit me back my money for this fraudulent treatment. Such a waste of money and a fraudulent experience. I was also burned by the laser as well...probably because a non medical person applied the laser paddles.Desired Settlement: I already filed a dispute with PNC Bank the card I used for this garbage.

Business

Response:

Ref: Complaint ID# [redacted]Dear Ms. [redacted],Concerning Ms [redacted]'s complaint referenced above, Ms [redacted] purchased a Groupon Voucher for four (4) Laser Lipo sessions with Whole Body Vibration. She redeemed this Voucher on 06-13-2016. She had her final Laser Lipo session on 06-29-2016. On 07-16-2016, being obviously satisfied with her initial four (4) sessions, Ms [redacted] purchased four (4) additional sessions and eight (8) Lipovite B12 injections. Cost for these additional four (4) sessions and eight (8) injections was $380.00 for the four (4) Laser Lipo sessions, and $104.00 for the eight (8) Lipovite injections. She saw Dr Stephen Fisher MD who approved her for the Lipovite injections and demonstrated self-injection technique and approved her to be given the initial injection under his supervision and four (4) Lipovite syringes for home self-injection use. On 07-272016 Ms [redacted] completed her four (4) additional Laser Lipo sessions. She never reported to any staff any dissatisfaction or claims of being burnt by the equipment.Ms [redacted] did not receive the last three (3) Lipovite injections which were charged at $13 per injection. Therefore Ms [redacted] is due a refund of $39 for the unused Lipovite injections.It is Scott Medical’s policy to refund any fees that any client is dissatisfied with. We are refunding to Ms [redacted] $380,00 for the four (4) Laser Lipo sessions and $39 for the three (3) unused Lipovite injections.A check # 7304 dated 08-24-16 for $419.00 has been processed and mailed to Ms [redacted].If you have any questions, please do not hesitate to call.Sincerely,Gary * H[redacted] Scott Medical Health Center

Review: I singed up for their weight loss program. Less than a week later I went to the office and explained that the system would not work for me and canceled. I was billed for the full amount and he not received the credit. This has been almost 2 months in the waiting. They will not return my calls or emails. Once they did and said it was credited but it was not.Desired Settlement: I want refunded ASAP.

Business

Response:

RE: Complaint ID #[redacted] Dear Ms. [redacted],We received your letter of May 23, 2016 regarding a recent customer complaint.Our office acknowledges our faults with regard to the handling of this customer's original refund request. This customer requested a refund for unused services associated with a weight loss program on March 31, 2016. The refund process of 30 days is outlined within our service agreement; in this case the refund of unused services was calculated but not finalized timely. The refund of unused services in the amount of $3198 has been refunded via Care Credit Financing today, May 26, 2016. This customer's Care Credit account should reflect the monies were refunded by May 27,2016.Michele R[redacted], Scott Medical Health Center representative spoke with this customer on May 25 and explained the delay and assured her the refund has been finalized.We have sincerely apologized to this customer for the delay of her refund being processed. The delay was a result of her file being misplaced within our file room; once we located her file we immediately finalized the refund.Our office has taken the necessary action to avoid any further delay by resolving this matter immediately. Sincerely,Cindy S[redacted]Insurance Department Manager

Review: I went for an interview for a weight loss program. All information ( I found out later was not disclosed). I paid the fee( $1400.00) and started the program. Had blood work, saw the doctor and was given 23 syringes, no instruction or information on how to use them. I was given a booklet that day and in it , was described everything to do. I was unhappy with what was required, and said I wanted a refund. I was promised a refund if I wasn't happy. I waited several weeks and no refund, so I contacted them again, they talked me into trying the program again. I did and after 10 days said I could not continue. They said I would recieve a refund, I still have not. This started April 8th and it is now August 7th and still no refund. I have sent texts and am told she is working on it. They have had my money long enough.Desired Settlement: I would like a full refund. If I had been given all the information when I had the interview, I never would have paid for the program and started it. I was never able to complete the program, I did lose s few pounds, but it was so restrictive and I felt unhealthy, I could not continue.I feel they need to be honest and open about it BEFORE they take your money.

Business

Response:

RE: Complaint ID # [redacted]

The patient that issued the complaint against the weight loss program at our [redacted] Wellness location purchased a 14 week fast track weight loss program, on 4-8-2013, after the program protocol and it's average results were explained to her by our Wellness Counselor, [redacted]. The patient read and initialed each page of the Patient Informed Consent and signed the final page that she understood the diet protocol and the Mandatory Adherence to the strict diet regimen; shown in Attachment 5.

Our refund and cancellation policy was explained to the patient, by [redacted] on 4-8-2013, and the patient initialed and signed that she understood each of the bullets. Attachment 3 is the copy of the Scott Medical Health Center service agreement signed by the patient that issued the complaint. The patient then paid for the 14 week fast track weight loss program.

The patient was given an initial exam by a licensed MD at which time he again reviewed the Patient Informed Consent for the protocol and initialed each page that she understood. The MD determined that as long as her diet panel came back without concerns that she would be healthy enough to proceed, the MD then issued a lab requisition for a 12 hour fasting blood draw.

On 4-24-13 the patient had a follow up visit with both the Wellness Counselor, [redacted], and the licensed MD. The patient was shown how to perform the self- administered injections of Human Chorionic Gonodotropin and given a copy of the Self Administered Injection Sheet, Attachment 1. The patient initialed her understanding of all requirements of self-administered injections on the Injection Release Form, Attachment 2. The patient saw the licensed MD who reviewed her lab results, completed a physical exam and deemed it would be safe for her to begin the strict protocol with the Human Chorionic Gonodotropin injections. The MD issued 23 of the 45 injections purchased in the weight loss package. The patient had a follow up visit with the MD on 5-1-13, no concerns or bad reactions noted in chart note by the MD. On 6-26-13 the patient was seen by the licensed MD and issued the second half, 22, of the 45 injections that she purchased with her weight loss program.

The patient in complaint ID [redacted] requested a refund on 7-23-2013 via a text message sent to the Wellness Counselor at our [redacted] Wellness location, [redacted]. A refund statement, Attachment

4, was completed and submitted for approval. In accordance with our Service Agreement, initialed by the patient, the refund was calculated based on the services and products received and the refund was issued within the stated 30 day time period. The balance due to the patient in complaint # 9657038 was mailed on 8-20-2013 less than a full 30 days from the refund request.

I have included copies of the following:

Attachment 1: Self Administered Injection Sheet; This sheet gives complete instruction on how to perform self-administered injections for the patient to have on hand just in case they can't remember what they were taught.

Attachment 2: Injection Release Form; This form is signed and initialed acknowledgment by the patient that they have received full instruction and have a complete understanding of all aspects of selfadministered injections.

Attachment 3: Scott Medical Health Center Service Agreement; Tis agreement is explained bullet by bullet to the patient and they initial that they understand.

Bullet 4 explains the administrative fee of $200 and how the refund will be calculated Bullet 5 explains that any medication or injections taken home are not refundable Bullet 9 explains that Human Chorionic Gonodotropin, hcg, is never refundable once removed from the providers office.

Attachment 4: Refund Statement; This statement is a calculation of all services performed and th total $ amount of all services rendered, administrative fee and final refund due.

Attachment 5: Patient Informed Consent; This form is a detailed explanation of the use of Human Chorionic Gonodatropin as a treatment for weight reduction, all possible side effects, and the mandatory adherence to the diet protocol. This form was initialed by the patient that filed the complaint at the bottom of each page and verified b the MD, witnessed by the Wellness Counselor, [redacted].

Attachment 6; Refund check; This is a copy of the check stub from the refund check issued and mailed to the patient on 8-20-13.

Scott Medical Health Center Weight Loss Manager

Review: DO NOT DO BUSINESS WITH SCOTT MEDICAL!!!!!!I HAD A [redacted] FOR THREE SESSIONS OF LASER LIPO. I CONTACTED SCOTT MEDICAL TO REDEEM THE OFFER. THEY TOLD ME THAT I NEED TO COME IN FOR A CONSULANTION. I TOLD THEM I DO NOT HAVE THE TIME TO DO THAT. THEY HAD SOMEONE CALL ME BACK AND ENSURE ME THAT I NEEDED TO COME IN TO TALK TO SOMEONE IF I WANTED TO GET ANY INFORMATION. I REPEATLY TOLD THEM THAT I DO NOT HAVE THE TIME AND I WOULD HAVE TO CATCH A BUS THERE. THEY TOLD ME THAT THEY GUARNTEE RESULTS!!!!SO I SCHEDULED A CONSULTAION. WHEN I ARRIVED, I TOLD THE WOMAN OF THE OFFER I HAD FROM [redacted] AND THAT I WANTED THAT 3 SESSION OFFER. SHE TOLD ME THAT, IF I WANTED GUARENTEED RESULTS, I HAD TO GET AT LEAST 18 TREAMENTS FOR A TOTAL OF $1200. I TOLD HER I COULD NOT AFFORD THAT AND GETTING THEIR WOULD BE INCONVIENET, AND I WANTED JUST THE 3 SESSIONS. SHE TOLD ME I WOULD NOT GET ANY RESULTS WITH JUST THE 3 SESSIONS AND I WOULD NEED THE 18 SESSIONS TO GET RESULTS THAT I WANTED. I AGAIN TOLD HER I COULD NOT AFFORD THAT PRICE AND GETTING THEIR WOULD BE INCONVIENT. SHE SAID WE GUARENTEE RESULTS OR YOUR MONEY BACK. I AGAIN SAID I JUST WANT THE 3 SESSIONS, SHE SAID LISTEN 3 SESSIONS ARE NOT ENOUGH. SHE SAID YOU NEED 18. I ASKED HER ARE YOU SURE, SHE SAID YES WE GUARNTEE RESULTS OR WE WILL REFUND YOU. SHE SAID AFTER THE FIRST FEW TREATMENTS YOU WILL SEE CHANGE. sOSO RELUCTANTLY SIGNED UP AND AS I SIGNED ASKED ARE YOU SURE I WILL RECEIVE THE RESULTS I WANT OR REFUND SHE SAID YES. I FOLLOWED ALL OF THE RULES AND EATING HABITS THEY PROVIED FOR ME BEFORE STARTING AND WHILE RECIEVING SESSIONS. AFTER A FEW SESSIONS I DIDN'T NOTICE ANY RESULTS. SO I SAID MAYBE I SHOULD STOP TREATMENT. THE WOMAN SAID, "OH THE MACHINE WAS BROKE SO WE NEED TO CONTINUE TREATMENT, YOU SHOULD SEE RESULTS AFTER A FEW MORE." THIS IS ALL NEW TO ME SO I HAD NO CLUE I WAS BEING DUKED. SO I CONTINUED TREATMENT. EVERY WEEK I TOLD HER THAT I DIDN'T NOTICE ANY CHANGE. SHE SAID SOMETIMES IT TAKES A LITLLE LONGER. SHE ALSO SAID BY THE 18TH ONE YOU WILL NOTICE DRAMATIC CHANGE OR YOU WILL BE REFUNDED. THERE WAS NEVER A CHANGE. TO NOTE I WATCHED HER MARK MY CHARTS AND SHE NEVER MEASURED MY TARGET AREA. THE DAY I WENT TO COMPLAIN I WATCH HER VIEW THE CHARTS AND THERE WAS STILL NO MEASUREMENT DOCUMENTED. BUT WHEN THE SAME CHARTS WHERE BROUGHT INTO THE OFFICE TO BE VIEWED. SOMEONE HAD PLACED FALSE INFORMATION ON THE CHARTS MAKING IT LOOK LIKE THERE HAD BEEN MEASUREMENTS TAKING. THERE WERE NEVER BEFORE, DURING, OR AFTER PICTURES TAKEN. I ASKED FOR THEM TO FOLLOW UP ON THEIR GUARNTEE TO REFUND MY MONEY. THEY REFUSED!!!!! THEY TOLD ME TO KEEP COMING TO SESSIONS. I TOLD THEM, IF I HAD NOT RECIEVED RESULTS AFTER 18 SESSIONS A FEW MORE WOULDN'T MAKE A DIFFERENCE. REFUND ME.Desired Settlement: DO NOT DO BUSINESS WITH SCOTT MEDICAL!!!!!!I HAD A [redacted] FOR THREE SESSIONS OF LASER LIPO. I CONTACTED SCOTT MEDICAL TO REDEEM THE OFFER. THEY TOLD ME THAT I NEED TO COME IN FOR A CONSULANTION. I TOLD THEM I DO NOT HAVE THE TIME TO DO THAT. THEY HAD SOMEONE CALL ME BACK AND ENSURE ME THAT I NEEDED TO COME IN TO TALK TO SOMEONE IF I WANTED TO GET ANY INFORMATION. I REPEATLY TOLD THEM THAT I DO NOT HAVE THE TIME AND I WOULD HAVE TO CATCH A BUS THERE. THEY TOLD ME THAT THEY GUARNTEE RESULTS!!!!SO I SCHEDULED A CONSULTAION. WHEN I ARRIVED, I TOLD THE WOMAN OF THE OFFER I HAD FROM [redacted] AND THAT I WANTED THAT 3 SESSION OFFER. SHE TOLD ME THAT, IF I WANTED GUARENTEED RESULTS, I HAD TO GET AT LEAST 18 TREAMENTS FOR A TOTAL OF $1200. I TOLD HER I COULD NOT AFFORD THAT AND GETTING THEIR WOULD BE INCONVIENET, AND I WANTED JUST THE 3 SESSIONS. SHE TOLD ME I WOULD NOT GET ANY RESULTS WITH JUST THE 3 SESSIONS AND I WOULD NEED THE 18 SESSIONS TO GET RESULTS THAT I WANTED. I AGAIN TOLD HER I

Business

Response:

Match 9, 2015 Revdex.com[redacted]

[redacted] Attn: [redacted]Dear [redacted],I am writing in response to the letter I received from the Revdex.com on 2-26-15 regarding a complaint that was filed by [redacted] with your office.I received a complaint from [redacted] in writing on December 19,2014. I responded to this complaint in writing on December 24,2014 explaining the Laser Contouring Service Agreement that she signed specifically stated that there were no guarantees. (A copy of this Agreement is attached) I did confirm with her that our office had a client pledge that I would gladly extend to her, but she was not interested. A copy of the letter I sent to her is attached.[redacted] called me directly on January 21, 2015 to complain again. I spoke to her at length and explained that there cannot possibly be guarantees on Lipo Laser and that I would gladly give her additional services and she refused. The director also responded in writing to this complaint on January 22,2015. A copy of the letter sent to her is attached.If you have any questions, please contact me at my office.Sincerely, [redacted]Office Manager