Scott Motor Coach Sales, Inc.

We just want to thank those people who were instrumental in seeing that all off the repairs and replacements were done promptly and efficiently

We have been dealing with Scott Motor Coach since and we have always been pleased with their prompt and thorough assistance whenever a problem arose

Complaint: ***
I am rejecting this response because:
I take offense when a company says that I need to maintain my generator moreMy husband took care of all the routine maintence as the generator manual requiresIt is not until I brought it to Scott's when it needed repair beyond his knowledgeThe repair manual recommended that I bring it to an Onan certified mechanicScott's is Onan certifiedThe first time I was there was in August and I had the company do whatever work they recomendedOnly two months later I was there again in October and I let them do the work they thought needed to be doneThen again in January I was back and left with a major leakI have given Scott's five times to correct the leak they had createdIf they do not wish to resolve the problem through this forum I will take them to court and ask for the most I can getI have all the evidence I need such as pictures, and receiptsToday I went to another shop and had gotten an estimate for repairs to fix this problem at a cost of $plus tax and shipping and handling, also the $it costs to get diagnosed todayAs for the last comment made by the business, I picked up the van and called them one hour later to let them know that the power was outI have a feeling that they need to get their facts straight
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In response to complaint #[redacted], the charges incurred by this
customer are more than fair . We actually have not charged for multiple hours
of diagnostic work.
Do
to the use as a Dog Grooming Mobile unit, the generator is accumulating an
inordinate...

amount of hours, which with any commercial use, requires more
periodic services  at shorter intervals.
We
had expressed to the customer that the generator needed to come out of the van
to properly diagnose and perform repairs. 
All gaskets were replaced do to the leaks and hours (3400 approx) on the
generator. Most of the gaskets were original and “crumbled” when removed, which
indicates a lack of proper servicing before we have ever worked on this.  During such a repair, the technician would
have to use cleaners and degreasers (shop supplies) to properly finish and
check the service work, as excessive grease build up accumulates after this
much use.
The
tech then ran the generator for 2 hours from ¼ power to full power and no leaks
or power loss occurred.
After
re-installation, he ran it for an 
additional; 30 minutes with no leaks or power loss..
The
customer returned over a week or so later with a different complaint stating
that there was no power to the inside of the van.  Technician started the generator and it ran
under its own power for 45-55 minutes. At that time inside the van went out .
He then checked and found that after a short time of use the transfer switch
(which controls the power of generator vs plug in power) was failing under this
amount of use. This is a totally separate 
issue.
 
Customer
was given the estimate to replace this component.
Please feel free to contact me with any additional questions.
[redacted]- GM
[redacted]

My new trailer would not cool properly. Come to find out this is an RV industry problem going on worldwide. Scott Motor Coach service diagnosed the problem in less than an hour. It was a bad AC unit. They got approval for the warranty and had a new AC and they installed one day later. I only missed a day of camping. Thanks Jim in Scott Motor Coach Service.

Complaint: [redacted]
I am rejecting this response because:
Their reply simply tries to negate what the original telephone conversation was when we initially contacted them, whereas, they would pick it up and fix the parts broken. It was after 5 weeks of constant calls and the run around and being passed from person to person to attempt to resolve the issue that they contacted my husband. As far as mailing the plates, yes, they did 3 weeks after they had been repeatedly asked  and two weeks after the temporary plate expired. Their mannerisms and the constant "we'll return your call" is bad business. I don't appreciate the way I was treated, despite their response. I did not berate anyone, I am simply a very unsatisfied customer all the way around. On a side note, the GENERAL MANAGER was supposed to return my call on Monday, 8/11, I still have not received that return call, my husband had to ONCE AGAIN call them and we still do not have a date/time specific that they are picking up the trailer!
Regards,
[redacted]

I had a problem with my fridge on my trailer, it was not cooling. I called Dustin in Parts and Service at Scott Motor Coach, he got me in the next day. Found out the board on the fridge was bad, they installed a new one and got me back camping the same day. Thank
you Scott Motor Coach!!

I cannot say enough good things about Teddy.He is excellent. Thanks!!!!

To our knowledge, the leaks, gaskets, etc  as stated by the customer on her visits were and are repaired.  The last issue stated with the power to the inside of the Van is a totally separate issue and the generator is producing power. Please advise the customer to contact us with the information regarding the "other shops" estimate and we will certainly work with her .
We thought that our communication was always very good and did not charge her for many hours of diagnosis work. We stand behind our work and will continue to.

This customer was given a complete demonstration on the trailer and its functions and signed delivery paperwork accepting the trailer. Along with the process, the customer is given warranty information which explains that warranty work must be performed at an authorized dealer. The customer towed...

their trailer out of our facility.
When the customer contacted us regarding the issues mentioned, they were encouraged to bring the trailer here, as per warranty instructions, to be fixed. At this point the customer berated our representative and insisted that we send a service technician to them to repair. 
The manufactures do not reimburse for road calls.  The customer sent various threatening emails despite having an understanding of the process.
On Friday August 8th, we spoke with the customer and explained the normal procedures again, but offered to send someone to pick up their trailer for these minor repairs as long as the customer agreed to pick it up upon completion in order for us to review and make sure the customer is satisfied with the repair. The customer was told to discuss date options with their spouse and let us know. On Tuesday, the customer sent another threatening email about not hearing back from us.  Our service department called and arranged pick up with the customer's spouse for next week.
Regarding the license plate. The plates were delivered via second day courier on Monday 8/11/14. 
Picking up the trailer and sending the plates are good will gestures and NOT part of normal warranty procedures or company policy.

Review: WE PURCHASED AN RV FROM SCOTT MOTOR COACH IN JUNE ON THE RECOMMENDATION OF OUR FRIENDS. ON OUR FIRST TRIP, THE CABLE TV WAS NOT WORKING. OUR FRIEND'S TRAILER DID NOT HAVE WORKING CABLE EITHER. THEY CONTACTED SCOTT MOTOR COACH AND SOMEONE FROM THEIR SERVICE DEPARTMENT PICKED UP THEIR TRAILER WITHIN A WEEK AND HAD IT FIXED. I HAVE BEEN CALLING THEM FOR FOUR (4) WEEKS NOW ASKING FOR THE SAME TREATMENT AND REPAIR AND EITHER THEY WILL CALL US BACK OR THEY EMAIL AND GIVE US THE RUNAROUND. ADDITIONALLY, AND AS A COURTESY, I ASKED THEM TO MAIL US OUR LICENSE PLATES AS THEY ARE AN HOUR AWAY FROM WHERE WE LIVE AND AS A COURTESY FOR THE INCONVENIENCE OF THE LAST 4 WEEKS AND NO ONE HAS MAILED THE PLATES OR CALLED ABOUT SERVICE. I HAVE REPEATEDLY CONTACTED THEM TO NO AVAIL.Desired Settlement: I WOULD LIKE THEM TO MAIL MY LICENSE PLATES AND COME PICK UP OUR BRAND NEW TRAILER AND FIX ALL THE THINGS THAT ARE WRONG WITH IT.

Business

Response:

This customer was given a complete demonstration on the trailer and its functions and signed delivery paperwork accepting the trailer. Along with the process, the customer is given warranty information which explains that warranty work must be performed at an authorized dealer. The customer towed their trailer out of our facility.

When the customer contacted us regarding the issues mentioned, they were encouraged to bring the trailer here, as per warranty instructions, to be fixed. At this point the customer berated our representative and insisted that we send a service technician to them to repair.

The manufactures do not reimburse for road calls. The customer sent various threatening emails despite having an understanding of the process.

On Friday August 8th, we spoke with the customer and explained the normal procedures again, but offered to send someone to pick up their trailer for these minor repairs as long as the customer agreed to pick it up upon completion in order for us to review and make sure the customer is satisfied with the repair. The customer was told to discuss date options with their spouse and let us know. On Tuesday, the customer sent another threatening email about not hearing back from us. Our service department called and arranged pick up with the customer's spouse for next week.

Regarding the license plate. The plates were delivered via second day courier on Monday 8/11/14.

Picking up the trailer and sending the plates are good will gestures and NOT part of normal warranty procedures or company policy.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their reply simply tries to negate what the original telephone conversation was when we initially contacted them, whereas, they would pick it up and fix the parts broken. It was after 5 weeks of constant calls and the run around and being passed from person to person to attempt to resolve the issue that they contacted my husband. As far as mailing the plates, yes, they did 3 weeks after they had been repeatedly asked and two weeks after the temporary plate expired. Their mannerisms and the constant "we'll return your call" is bad business. I don't appreciate the way I was treated, despite their response. I did not berate anyone, I am simply a very unsatisfied customer all the way around. On a side note, the GENERAL MANAGER was supposed to return my call on Monday, 8/11, I still have not received that return call, my husband had to ONCE AGAIN call them and we still do not have a date/time specific that they are picking up the trailer!

Regards,

I was just wanted to say that our experience working with Robyn was fantastic. From start to finish she was very thorough and professional and was great at handling our RV rental. It was a pleasure to work with Robyn and we will be back again for our next trip.

Review: I have a generator that powers the accessories inside of my 2008 conversionvan van.In jan 14 the generator stoped producing power and a warning light displayed that it needed to be service. I brought it in to scotts rv center to have it checked as I had only taken it there for repair in oct and august for other generator repairs.This time they told me the generator belt had broke and they would have to take the hole thing out anyway so they reccomended changing the magnetos and oil seal as well . Thinking they know best I said go ahead. Since the repairIi have a very bad oil leak . I have been back to give them a chance to fix the leak five times .The last time they had the nerve to charge me 258.45 in more parts and 4cans of brake cleaner to clean the oil mess!And 3 qt of oil when the generator only holds 2??Just since my visit in jan I am out over 1600 .Desired Settlement: I would like a full refund or half the cost to replace to my generator .

Business

Response:

In response to complaint #[redacted], the charges incurred by this

customer are more than fair . We actually have not charged for multiple hours

of diagnostic work.

Do

to the use as a Dog Grooming Mobile unit, the generator is accumulating an

inordinate amount of hours, which with any commercial use, requires more

periodic services at shorter intervals.

We

had expressed to the customer that the generator needed to come out of the van

to properly diagnose and perform repairs.

All gaskets were replaced do to the leaks and hours (3400 approx) on the

generator. Most of the gaskets were original and “crumbled” when removed, which

indicates a lack of proper servicing before we have ever worked on this. During such a repair, the technician would

have to use cleaners and degreasers (shop supplies) to properly finish and

check the service work, as excessive grease build up accumulates after this

much use.

The

tech then ran the generator for 2 hours from ¼ power to full power and no leaks

or power loss occurred.

After

re-installation, he ran it for an

additional; 30 minutes with no leaks or power loss..

The

customer returned over a week or so later with a different complaint stating

that there was no power to the inside of the van. Technician started the generator and it ran

under its own power for 45-55 minutes. At that time inside the van went out .

He then checked and found that after a short time of use the transfer switch

(which controls the power of generator vs plug in power) was failing under this

amount of use. This is a totally separate

issue.

Customer

was given the estimate to replace this component.

Please feel free to contact me with any additional questions.

[redacted]- GM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I take offense when a company says that I need to maintain my generator more. My husband took care of all the routine maintence as the generator manual requires. It is not until I brought it to Scott's when it needed repair beyond his knowledge. The repair manual recommended that I bring it to an Onan certified mechanic. Scott's is Onan certified. The first time I was there was in August and I had the company do whatever work they recomended. Only two months later I was there again in October and I let them do the work they thought needed to be done. Then again in January I was back and left with a major leak. I have given Scott's five times to correct the leak they had created. If they do not wish to resolve the problem through this forum I will take them to court and ask for the most I can get. I have all the evidence I need such as pictures, and receipts. Today I went to another shop and had gotten an estimate for repairs to fix this problem at a cost of $573.56 plus tax and shipping and handling, also the $211.87 it costs to get diagnosed today. As for the last comment made by the business, I picked up the van and called them one hour later to let them know that the power was out. I have a feeling that they need to get their facts straight.

Regards,

Business

Response:

To our knowledge, the leaks, gaskets, etc as stated by the customer on her visits were and are repaired. The last issue stated with the power to the inside of the Van is a totally separate issue and the generator is producing power. Please advise the customer to contact us with the information regarding the "other shops" estimate and we will certainly work with her .

We thought that our communication was always very good and did not charge her for many hours of diagnosis work. We stand behind our work and will continue to.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

My husband and I bought our very first travel trailer from Scott Motorcoach in February 2016. We had a very positive experience from our salesman to the finance advisor. There was always a warm and welcoming feeling everytime we went there, and we did shop around. They listened to everything we said and were never overbearing or pushy. We did a years worth of homework on what would be best for us and I hope this review will help the next couple looking to buy their first camper as to which dealership had positive results.