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Scott Motor Coach Sales

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Scott Motor Coach Sales Reviews (3)

I cannot say enough good things about Teddy.He is excellentThanks!!!!

My new trailer would not cool properlyCome to find out this is an RV industry problem going on worldwideScott Motor Coach service diagnosed the problem in less than an hourIt was a bad AC unitThey got approval for the warranty and had a new AC and they installed one day laterI only missed a day of campingThanks Jim in Scott Motor Coach Service

This customer was given a complete demonstration on the trailer and its functions and signed delivery paperwork accepting the trailerAlong with the process, the customer is given warranty information which explains that warranty work must be performed at an authorized dealerThe customer towed their trailer out of our facility When the customer contacted us regarding the issues mentioned, they were encouraged to bring the trailer here, as per warranty instructions, to be fixedAt this point the customer berated our representative and insisted that we send a service technician to them to repair The manufactures do not reimburse for road calls The customer sent various threatening emails despite having an understanding of the process On Friday August 8th, we spoke with the customer and explained the procedures again, but offered to send someone to pick up their trailer for these minor repairs as long as the customer agreed to pick it up upon completion in order for us to review and make sure the customer is satisfied with the repairThe customer was told to discuss date options with their spouse and let us knowOn Tuesday, the customer sent another threatening email about not hearing back from us Our service department called and arranged pick up with the customer's spouse for next week Regarding the license plateThe plates were delivered via second day courier on Monday 8/11/ Picking up the trailer and sending the plates are good will gestures and NOT part of warranty procedures or company policy

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