Scott Motors

We do regret that this customer feels this wayHe is a long term customer and we appreciate his business and his patience He came in on Saturday 7/with a check engine light onHe was informed that we could only diagnose the problem and he would need to return as we did not have a technician on staff that day for lengthy repairA 10K mile service was performed and he was charged $He returned yesterday, 8/for the check engine issue As we discussed with him on the phone there were fault codes present and we agreed with him that an issue existed and had been present for some timeWith his consent, we went ahead and repaired the thermostat and purge valve replacement The repair total was $with the $credit for the diagnostic fee that we discussed on the phoneUpon returning the car, the engine light returnedUnderstandably the customer was upset by this and was provided a free rental car for his added inconvenienceUpon technician review first thing today 8/it was determined that while replacing the thermostat and purge valve the technician may have bumped a connector wire near the manfold which became loose, which tripped the check engine light againThe customer was informed that there are no additional repairs needed nor any additional charges and arrangements have been made for us to deliver his car this morning to him at his location and convenience While issues unfortunately occurred, we have done what we can to correct the matter amicably and respectfully including further discounting the service and offering a free rental car to make up for the inconvenience

Mr***, we have tried many times to try and resolve this complaint with you but have not been able to reach you Most of your concerns are based on your speculation of some additional profit we were trying make from you, which is simply not the case We did everything we could to provide you a straight forward, honest transaction at a fair price If you were not happy with our services for any reason you had the choice at any time to cancel and walk away As we have stated previously, we would like to discuss this with you in greater detail to try and resolve your dissatisfaction but we have been unable to reach you We will continue trying to resolve this with you in an amicable way We have not served our community for over years by doing business in the manner you insinuate Please contact General Manager [redacted] at your earliest convenience if you would like to discuss this matter further Thank you for your time

I have read [redacted] last response. I am truly sorry he is unhappy with his purchase. I reached out to him on numerous occasions, to give him a complimentary vehicle to drive for a day or more so that I could look into his concerns with the vehicle and he refused. I offered more than most dealers would do, given the circumstances. I never called him a liar. What I alluded to was the fact that, without him giving us a chance to diagnose any issues, they could not be verified. Sam, is not a mechanic. Now he is getting personal, calling me names and slandering my business? Any chance of further help from me is longer available. There will be no further responses from me on this matter.Regards,[redacted]