Scott Protective Services

Initial Business Response /* (1000, 5, 2016/07/27) */
On behalf of Allied Van Lines and our Agency family, I am sorry for the delay. As requested, we are forwarding a check in the amount of [redacted] to assist with expenses incurred due to the delay. According to our operations department the balance...

of your goods should load on Friday, July 29. We anticipate delivery by the end of next week. Again we apologize for the delay.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 08/05/2016, we have yet to receive your belongings. We have been in contact with North American Van Lines, who assure us a delivery is pending. We have no reason to believe this to be true or accurate, as the AGREED delivery date was 3-7 days after the loading date of 06/30/2016 and a full 5 weeks and one day has transpired since. Furthermore, the $500.00 check mentioned in response to Revdex.com complaint on behalf of North American Van Lines has yet to be remitted. We paid almost them [redacted] dollars more than a month ago and have not received anything close to satisfactory services. Nothing they have told us has proved to be true. They lie, cheat and steal. I don't use these terms lightly. I will give examples. THEY LIE - they said they would send a check for [redacted] to assist with expenses incurred. They have not. THEY CHEAT - they have failed to uphold the agreed 3-7 delivery time (by a long shot) THEY STEAL - they have my families valuable and priceless belongings in their possession. They do not own our things, yet they keep them. They took payment from me without rendering service. On a positive note, [redacted] of North American Van Lines has been pleasant and professional in all correspondence and phone conversations. I know people are just trying to do their jobs, and really hate to be so critical, but my family has gone over a month without their possessions. If the possibility exists of such a delay, it should be communicated prior to contractual agreement. Simply, we just want our stuff...
Final Business Response /* (4000, 9, 2016/08/11) */
According to our records, the card member has received her check and her belongings. We apologize again for the delay.

Initial Business Response /* (1000, 5, 2016/09/02) */
We are sorry to learn of the difficulties experienced by the customer. Our records at North American Van Lines corporate do not show where the customer either contacted our customer service department or filed a damage claim with us. As a...

carrier, we cannot answer an allegation of theft - this is a police matter and must be handled as such. We do not have the jurisdiction to perform an investigation such as this, but if the police wish to contact us we would of course assist as needed. We advise customer's to not move jewelry with their household goods, as our tariff specifically exempts jewelry from coverage under the customer's valuation protection.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, they refuse responsibility and place blame on me, the customer. It's unacceptable. The police are involved and a damage claim has been filed. I did file a complaint with the company and even spoke with the presidents office who told me that the theft was my fault as well. The actions and reactions of this company are disgusting; unprofessional and unacceptable. Other customers need to be aware before they are victims of the malicious behavior as well.

Initial Business Response /* (1000, 10, 2017/07/18) */
Our operations area is aware of the delay in the completion of the customer's delivery. The VP and director are personally working on this to get a driver assigned as quickly as possible. We will keep the customer advised of the progress in...

his shipment.

Initial Business Response /* (1000, 6, 2015/07/07) */
Contact Name and Title: Cindy B. reg# XXXXXX
On behalf of the carrier, I apologize for the delay in delivery. According to our records, this shipment does not qualify for delay compensation due to the shipping weight being less than the...

3500 pounds. According to the carrier's tariff, (Item 306) in order to qualify for delay compensation, the shipment must weigh at least 3500 pounds.

OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was encouraged to keep the weight down, as it was less expensive, so after working very hard to reduce the weight that was to be moved, I am not told I don't have enough weight to file an inconvenience claim. This is bogus. NAVL can reimburse some of this cost, due to significant delay in delivery, they choose not to. Again, they over sold their services, they had no intention of delivering my household items as they stated, but once I signed up with them, there was nothing I could do. I NEVER EVER would have chosen this company, if I had known they could not deliver timely.It has been 3 weeks of sleeping on the floor and having not personal items. I packed appropriately for 10days while waiting for my goods. I expect that NAVL compensation me for the delay. I am undergoing chemo theraphy, and resting on the floor...This is unacceptable. I would have done agreed to this company given the delay, knowing I was going to have chemotherapy. It's bad enough to go through therapy, but to have to sleep on the floor because NA couldn't get my household goods timely. UNACCEPTABLE. I expected more from them as their ads state.
Final Business Response /* (4000, 10, 2015/07/13) */
Contact Name and Title: Cindy B.
I am sorry. I realize negative experiences are difficult to reverse. Unfortunately, delay compensation does not apply to this situation.
OFFER:
Final Consumer Response /* (4200, 12, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I remain dissatisfied with your response.Your company has done nothing to compensate me for the inconvenience of the delay of 3 weeks of my household goods. I will remain dissatisfied until compensation is send.
You offered NO RESOLUTION...so this customer is dissatisfied with your service.
I will never ever use you again, I will continue to tell everyone never to use you. Your SERVICE is not up to standards of a big company.If you wanted me to be satisfied, send me a check for $1100...which is $100/day past the date of delivery. THEN I WILL BE SATISFIED

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: Bridget [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@SIRVA.com
We apologize for any unwanted calls received by the complainant. We have contacted our Lead management coordinator and asked that their...

name be removed from our call list. Again, we are very sorry for the inconvenience.
OFFER:
None to be made at this time.