Scott Wagner, LLC

Customer *** K Johnson requested service for her AFG EllipticalTechnician *** set an appointment to diagnose the machineAt the time of the scheduled appointment tech found that the machine is in need of replacement partsTech collected for $for parts and labor.Tech placed part order
but the parts were on back order from the manufacturerThe customer moved out of state in the meantimeTech contacted the customer and received their new address to refund them the cost of parts.The customer also claimed that they cannot get ahold of the tech by phoneNote: Tech does not answer phone while driving or with another customer which is 99% of the dayWith the very high volume of phone calls received the tech does his best to return calls when possible.The $for Trip and Diagnostic labor will not be refunded as per them customer complaint we can agree that the tech did drive to the customers home and did diagnose the elliptical.This issue is complete