Scott & White University Medical Center

Thank you for bringing this to our attentionWe are working diligently to get this matter resolvedI have reached out to the complainant and explained that we will work hard to resolve this issue and once done will be in contact with herOur apologies for any inconvenienceThank you

Please note that the reason for second notice is because of change in personnel I had the opportunity to reach out to the complainantI have been able to escalate her refund and assured her that I will follow up with her as this progressesFrom a Revdex.com stand point, Scott and White will consider this matter closedFrom the patient stand point, I regret she has gone through this and will do all in my power to expedite this resolutionThank you

Complaint: [redacted] I am rejecting this response because:I have and am once again giving valid authorization for BSW to release information regarding this complaintI personally have already given copies of the billings to me (names & acct.s deleted only) to Revdex.com showing what a mess BSW accounting is in.Since submitting my complaint to Revdex.com, I have received another billing summary that shows BSW once again issueing a refund of $31, then they "zero" it out NOTE: To date, months after DOS, I have not received ANY refund from BSW.I believe they intend to continue with the run-around in hopes I will give upI won't, now it just the principal that they shouldn't treat a cash patient in this manner, I certainly can live without the $they have dangled and never produced! No other business that I know of would be accepted if they ran their business in this mannerCustomers having to fight for even the smallest refunds! Social Media would be all over them!They, BSW, accept Medicare and write off hundreds of dollars (example: wife was seen by BSW and they charged Medicare $490, Medicare and her secondary allowed and paid $BSW wrote off the differenceCost of doing business with MedicareSo I guess cash patients and other Insurances have to carry the load and get the shaft! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I think BSW is doing some very "creative" bookkeepingI have attached the original billing sent to me, then after months of demands for an itemized bill, they sent on 10/2/15, a bill for the PA [redacted] 's services PLUS a bill for Hospital servicesPlz look at dates they made adj, as they match dates I called and dates they promised smallest refund available of $Lots of craziness, as it appears they adjusted bills to zero out balances, nothing showing refunds of any kindI feel I am due my full refund amount indicated in original complaint.Regards, [redacted]

Baylor Scott and White Health (BSW), is in receiptof a complaint filed with the Revdex.com, referenced as Case # ***. Federal and state laws generally prohibitcovered entities, such as BSW, from disclosing patient information without avalid authorization.
Therefore, BSW isprohibited from providing any additional documentation or specific commentsbeyond the information disclosed personally by the complainant BSW can, however, provide very general information toaddress the allegations stated in the complaint. BSW will conduct a review and will responddirectly to the patient. BSW is committed to protecting the privacy ofpatient health information and all patient and consumer concerns are taken veryseriously. Thank you for the opportunityto provide this information. If you haveany questions, please feel free to contact my office at ***. Tell us why here

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as
Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant
BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient
BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case #
blackVerdana","sans-serif"">***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant
BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient
BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will responddirectly to the patient within the next daysBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this to our attention. We are working diligently to get this matter resolved. I have reached out to the complainant and explained that we will work hard to resolve this issue and once done will be in contact with her. Our apologies for any inconvenience. Thank you.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as...

Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.
 
BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.
 
BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

Complaint: [redacted]
I am rejecting this response because:I have and am once again giving valid authorization for BSW to release information regarding this complaint. I personally have already given copies of the billings to me (names & acct.s deleted only) to Revdex.com showing what a mess BSW accounting is in.Since submitting my complaint to Revdex.com, I have received another billing summary that shows BSW once again issueing a refund of $31, then they "zero" it out.  NOTE: To date, 6 months after DOS, I have not received ANY refund from BSW.I believe they intend to continue with the run-around in hopes I will give up. I won't, now it just the principal that they shouldn't treat a cash patient in this manner, I certainly can live without the $31 they have dangled and never produced! No other business that I know of would be accepted if they ran their business in this manner. Customers having to fight for even the smallest refunds! Social Media would be all over them!They, BSW,  accept Medicare and write off hundreds of dollars (example: wife was seen by BSW and they charged Medicare $490, Medicare and her secondary allowed and paid $59.60. BSW wrote off the difference. Cost of doing business with Medicare. So I guess cash patients and other Insurances have to carry the load and get the shaft!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I think BSW is doing some very "creative" bookkeeping. I have attached the original billing sent to me, then after months of demands for an itemized bill, they sent on 10/2/15, a bill for the PA [redacted]'s services PLUS a bill for Hospital services. Plz look at dates they made adj, as they match dates I called and dates they promised smallest refund available of $31. Lots of craziness, as it appears they adjusted bills to zero out balances, nothing showing refunds of any kind. I feel I am due my full refund amount indicated in original complaint.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received a call from them agreeing to meet all the desired outcomes I requested. 
Please accept my sincere thanks for the quick resolution.
I will follow up with them about similar billing errors for my kids that has been ongoing for 3 months and will issue another complaint if false promises are made again.
Regards,
[redacted]

Please note that the reason for second notice is because of change in personnel.
I had the opportunity to reach out to the complainant. I have been able to escalate her refund and assured her that I will follow up with her as this progresses. From a Revdex.com stand point, Scott and White...

will consider this matter closed. From the patient stand point, I regret she has gone through this and will do all in my power to expedite this resolution. Thank you.

Account Summary: Patient states that the Scott & White Healthcare billing office is harassing her. She made a payment on her account that...

cleared her bank but was not showing in the billing system.
Conclusion: After careful review of the patient account, I found that Scott & White billing contacted the patient on two different occasions. On April 4, 2013, she was contacted to get a corrected address for her account due to mail being returned and on July 5, 2013 she received a call to get proof of payment so that it could be researched. I believe “harassment” is a stretch.
The patient contacted the billing office on two occasions also. On May 22, 2013, she called questioning her balance and on June 24, 2013 she called to advise that she made payment and it had cleared her bank.
We were able to make the adjustments and corrections ultimately providing the complainant a $165.00 credit.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case #
black; font-family: "Verdana","sans-serif"; font-size: 9pt;">[redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.
BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.
BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]