Scott's J Refrigeration & Air Conditioning

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ On May 15th [redacted] came into our store along with [redacted] inquiring to purchase appliances due to their mobile home fire to move into their garage They purchased a small chest freezer, a side by side refrigerator, an electric stove, washer and dryer, microwave, and a 5,btu window a/c originally $but cut a deal due to trying to help someone outSo charged them $for appliances [redacted] purchased appliances with a credit card We never assured them of a cash refund as our policy states repair or merchandise of equal valueSorry no cash refund (Policy enclosed) On July 16th, [redacted] returned side by side refrigerator, dryer, stove, microwave, and chest freezer [redacted] and [redacted] made a deal in front of two witnesses on of the appliances for $cash The stove [redacted] broke the glass door out, and [redacted] said we couldn't refund on that appliance, they still have washer, and the window a/c unit We don't have a problem giving her the remainder of appliances after [redacted] pays back what [redacted] paid for the appliances which is side by side fridge, and small freezer, and dryer We have never met Mrs [redacted] until around July 14th or 15th She gave her son her credit card to use to purchase appliances, so there for she didn't purchase them, her son and daughter in law did Mrs [redacted] admitted to being out of town at the time of purchases Mr [redacted] didn't verbally promise a refund [redacted] made a deal with Mr [redacted] for the three appliances that Mrs [redacted] would like returned to her Mr [redacted] would just like [redacted] to return the $and then Mrs [redacted] can have her appliances Initial Consumer Rebuttal / [redacted] (1500, 8, 2015/08/04) */

Initial Business Response /* (1000, 6, 2015/08/04) */
On May 15th *** *** came into our store along with *** *** inquiring to purchase appliances due to their mobile home fire to move into their garage
They purchased a small chest freezer, a side by side refrigerator, an electric
stove, washer and dryer, microwave, and a 5,btu window a/c originally $but cut a deal due to trying to help someone outSo charged them $for appliances*** purchased appliances with a credit card
We never assured them of a cash refund as our policy states repair or merchandise of equal valueSorry no cash refund
(Policy enclosed)
On July 16th, *** returned side by side refrigerator, dryer, stove, microwave, and chest freezer
*** and *** made a deal in front of two witnesses on of the appliances for $cash
The stove *** broke the glass door out, and *** said we couldn't refund on that appliance, they still have washer, and the window a/c unit
We don't have a problem giving her the remainder of appliances after *** pays back what *** paid for the appliances which is side by side fridge, and small freezer, and dryer
We have never met Mrs*** until around July 14th or 15th She gave her son her credit card to use to purchase appliances, so there for she didn't purchase them, her son and daughter in law did
Mrs*** admitted to being out of town at the time of purchases
Mr*** didn't verbally promise a refund
*** *** made a deal with Mr*** for the three appliances that Mrs*** would like returned to her
Mr*** would just like *** to return the $and then Mrs*** can have her appliances
Initial Consumer Rebuttal /* (1500, 8, 2015/08/04) */