Scott's LawnService - Independently Owned Franchise

*** ***:First and foremost, I sincerely apologlze for all the Issues you have had with Scotts LawnServiceI have reviewedyour email inquiry along with the complaint to the Revdex.comI have also reviewed your account withus and the dates and services provided.You are
completely correct In both your complaints and your frustration with us! When you first agreed to haveservice provided by our company, you should have received a Confirmation Letter outlining all of your agreedservices and offering you a discount if you wished to prepay for the entire seasonYou did not get that letter,however, you apparently talked to someone about it because on November 6, you did, In fact, pay for theseason at a 5% discountOnce that commitment of services was completed, you should have received a Renewal letter which, again, wouldhave listed your scheduled services and several optional services In case you were InterestedThis letter would atsohave offered you a discount for prepaymentYou did not get that letter!I make no excuses!***, one of the ladies in the office that you had talked to, left rather suddenly for familyreasons, and we had over applicants for her positionThat left: me to run the complete office as well as scanapplications and interview potential assistantsVery time consuming! Your second letter would have fallen Into thistlmeframe, and l am afraid It simply fell through the cracks!We did apply a full credit for the last service you received on December 18, 2014, and I will gladly apply the 5%discount on the lime application you received on 7-30-and the fertilization you received on 9-09-($8.58).As Office Manager for almost years, I take a lot of pride In the work done by this office and its efficiency! Iconstantly stress customer satisfaction in the office but there are times (hopefully only a few!) when things get putaside or overlooked.I would like to reactivate your account and have you back as a "satisfied" customer by offering you a 10% discounton the season along with a $Scotts coupon to use towards any service you may receiveThere Is noexpiration date on this couponI will make sure that your concerns are met and that ALL correspondence is sent In atimely manner.Again, I do apologize for all of your Issues; we really are a customer-oriented business and will always work with thecustomer on any concern.Hoping that you will give us another chance, feel free to give me a call at ***, Ext.***, If you have anyfurther questions.Thank you!*** ***
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