Scott's Auto Care

Initial Business Response /* (1000, 5, 2015/05/21) */
MR [redacted] BROUHT HIS VEHICLE FROM ANOTHER SHOP AND WANTED US TO REPLACE A PART THAT THEY DIAGNOISED -WE ADVISED HIM AT THAT TIME THERE WAS NO WARRANTY AND AVISED IF IT DID NOT TAKE CARE OF PROBLEM SINCE WE DID NOT DIAGNOIS IT HE WOULD BE OUT...

THAT EXPESS-AFTER ABOUT A MONTH HE HAD THE SAME CODE COME BACK IN HIS VEHCLE WHICH WE SCANNED FOR HIM AND ADVISED THAT IS WAS FOR THE SAME PROBLEN THAT FIRESTONE TOLD HIM THAT WAS WHAT NEEDED TO BE REPLACED-WE AT THAT TME RECHECKED OUR WORK AND ADVIDED HIM THAT IT MAY BE A WIRING HARNESS ISSUE AND ADVISED HIM TO TAKE TO DEALER FOR CHECK OUT-THEY SAID IT WAS A CONNECTOR PROBLEM FOR THAT SENSOR AND IT HAD TO BE REPLACED-INSTEAD OF MAKING A COUPLE HUNDRED DOLLAR REPAIR THEY SOLD HIM A COMPLTETE FUEL PUMP ASSEMBLY WHICH DID NOT NEED TO BE REPLACED TO CORRECT HIS INITAIL PROBLEM-ALSO THE CUSTOMER DID NOT CALL US UNTIL AFTER HE AGREED TO REPAIR HIS VEHICLE AT SAPAUGH CHEVROLET-THEIR IS NO REASON WHY I SHOULD BE RESPONSIBLE FOR A REPAIR THAT FIRST OF ALL WE DID NOT DIAGNOIS AND ORIGNIALLY TOLD HIM AND NOTED ON HIS REPAIR INVOICE IT MAY NOT TAKE CARE OF HIS PROBLEM AND THE PART HAD NO WARRATY-I ALSO OFFERED TO REIMBURSE HIM FOR THE INITIAL PART ONLY BECAUSE HE WAS OUR CUSTOMER BUT HE DECLINED. IAM SOORY BUT I WE NOT MAKE ANY SETTLEMENT WITH HIM AT THIS TIME
THANK YOU [redacted] OF SCOTTS AUTO CARE-YOU ARE WELCOME TO CALL ME AS WE ARE AN ACREEDITED BUSINESS WITH YOU WITH AN A RATING

Review: Purchased a 1997 Dodge Neon from Scott's Auto Repair 2 months ago. Scott did not do a complete vehicle check. The check engine light went on the day after purchase. Had a mechanic in Morro Bay check it out and he found $800 worth of repair mostly concerning the transmission.Desired Settlement: Refund:$2500 - Purchase Price$160 - Registration$45 - Diagnostic Check$20 - Fluid, Misc$2725 - Total