Scott's Power Equipment Inc.

The customer presented our service department with his mower that would not start.  Upon diagnosis, it was determined that the engine had a two fold problem.  The Ignition Coil was defective/damaged and needed replacement.  Additionally, there was stale fuel in the engine.  This...

also contributed to the problem.  The customer was given an estimate for the repairs and he authorized the work.  Parts were ordered and installed and the fuel system was cleaned.  The mower then started and ran as it should.  The actual invoice total was less than the estimate.  I have attached a log of the correspondence of the entire process.  Scott's Power Equipment followed procedure and finished the work in a timely manner and under the estimate.Call ID : ([redacted])Date06/09/2017 2:24pm - 2:26pmCall Length 00:02:04UserSpoke With[redacted]Call TypeService OutgoingTopic CategoryNotesCalled about service ticket #[redacted]Spoke to [redacted] he will be inCall ID : ([redacted])Date06/06/2017 5:31pm - 5:33pmCall Length 00:02:51UserSpoke With[redacted]Call TypeService OutgoingTopic CategoryNotesCalled about service ticket #[redacted]Customer came in at 5:30 PM 6/6/17 and wanted to know how much his repair was going to be....we are waiting on a coil and he said the coil was good and just put in and that we needed to take up the issue of bad gas with Quick Trip....I explained we would not do that....he said to fix the unit (new coil) and we would see what the cost is.Call ID : ([redacted])Date06/02/2017 10:46am - 10:59amCall Length 00:12:35UserSpoke With[redacted]Call TypeService OutgoingTopic CategoryNotesCalled about service ticket #[redacted] said to go ahead with the coil, est at $300