Scottsdale Bullion and Coin

"Customer understands that there are certain risks due to market fluctuations and that this is a non-cancellable transaction and a binding commitment to SBC and Customer."This is the first term to the agreement that must be initialed and signed before any client purchases anything from usThis was drafted by the company's attorneys to guarantee complete understanding of the transactions' non-cancable natureMr [redacted] would like us to use the word refund in our disclosure, but this legally drafted document is very clear that this transaction is bindingObviously that means no refundsWe completely stand by our productsThe coins that Mr [redacted] received were in fantastic condition for the grade (coin rating) that he purchasedI offered to exchange the coins, or upgrade the coins if he wanted to up his budget on the grade of the coins, but Mr [redacted] had no interest in thatHe wanted nothing other then a refundUnfortunately I can not refund his purchaseThis is a live market that moves in a similar nature to the stock marketThese terms are crystal clear in our disclosure, and we stand by our commitment that is written and agreed upon to our clientIn regards to high pressure salesDr [redacted] is one of the most veteran Metals Advisors in the countryHe has been managing coin portfolios since the 1970's and has been one of the most successful advisors in our industryHis passion and concern for his clients is among the highest quality I have ever seenI find the accusation of high sales pressure tactics insultingDr [redacted] in very direct and honestHarsh words like that are unjust when used just because someone changed their mind, and is suffering from buyers remorseWhat are we willing to do to resolve? We state that we will honor a buy back after days of the trades purchaseMr [redacted] is not eligible for that, but I will grant a waving of the days and buy back his product nowThe spread of his coins buy back policy is clear marked on the invoiceIf he would like to sell out of the market I would be willing to grant that favorHis price will be established by the terms of the commitment agreed upon in invoice's disclosure [redacted] , President of SBC

Revdex.com:The company agrees with my bad experience that I had with Steve Rand, and will give their response to my complaint soon.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I regret to hear that you had a bad experience with one of our advisorsWe will discuss this complaint with that associateThank you for your feedback

I regret to hear that you had a bad experience with one of our advisors. We will discuss this complaint with that associate. Thank you for your feedback.

"Customer understands that there are certain risks due to market fluctuations and that this is a non-cancellable transaction and a binding commitment to SBC and Customer."This is the first term to the agreement that must be initialed and signed before any client purchases anything from...

us. This was drafted by the company's attorneys to guarantee complete understanding of the transactions' non-cancable nature. Mr. [redacted] would like us to use the word refund in our disclosure, but this legally drafted document is very clear that this transaction is binding. Obviously that means no refunds. We completely stand by our products. The coins that Mr. [redacted] received were in fantastic condition for the grade (coin rating) that he purchased. I offered to exchange the coins, or upgrade the coins if he wanted to up his budget on the grade of the coins, but Mr. [redacted] had no interest in that. He wanted nothing other then a refund. Unfortunately I can not refund his purchase. This is a live market that moves in a similar nature to the stock market. These terms are crystal clear in our disclosure, and we stand by our commitment that is written and agreed upon to our client. In regards to high pressure sales. Dr. [redacted] is one of the most veteran Metals Advisors in the country. He has been managing coin portfolios since the 1970's and has been one of the most successful advisors in our industry. His passion and concern for his clients is among the highest quality I have ever seen. I find the accusation of high sales pressure tactics insulting. Dr. [redacted] in very direct and honest. Harsh words like that are unjust when used just because someone changed their mind, and is suffering from buyers remorse. What are we willing to do to resolve? We state that we will honor a buy back after 90 days of the trades purchase. Mr. [redacted] is not eligible for that, but I will grant a waving of the 90 days and buy back his product now. The spread of his coins buy back policy is clear marked on the invoice. If he would like to sell out of the market I would be willing to grant that favor. His price will be established by the terms of the commitment agreed upon in invoice's disclosure. [redacted], President of SBC

Revdex.com:The company agrees with my bad experience that I had with Steve Rand, and will give their response to my complaint...

soon.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This order has been delivered in full. The client has to our knowledge been satisfied to the full extent of his purchase.

We have purchased gold bullion from Scottsdale mint via eBay and have been VERY pleased with our purchases.

Honest, fast, and efficient.

We'll buy again.

"Customer understands that there are certain risks due to market fluctuations and that this is a non-cancellable transaction and a binding commitment to SBC and Customer."This is the first term to the agreement that must be initialed and signed before any client purchases anything...

from us. This was drafted by the company's attorneys to guarantee complete understanding of the transactions' non-cancable nature. Mr. [redacted] would like us to use the word refund in our disclosure, but this legally drafted document is very clear that this transaction is binding. Obviously that means no refunds. We completely stand by our products. The coins that Mr. [redacted] received were in fantastic condition for the grade (coin rating) that he purchased. I offered to exchange the coins, or upgrade the coins if he wanted to up his budget on the grade of the coins, but Mr. [redacted] had no interest in that. He wanted nothing other then a refund. Unfortunately I can not refund his purchase. This is a live market that moves in a similar nature to the stock market. These terms are crystal clear in our disclosure, and we stand by our commitment that is written and agreed upon to our client. In regards to high pressure sales. Dr. [redacted] is one of the most veteran Metals Advisors in the country. He has been managing coin portfolios since the 1970's and has been one of the most successful advisors in our industry. His passion and concern for his clients is among the highest quality I have ever seen. I find the accusation of high sales pressure tactics insulting. Dr. [redacted] in very direct and honest. Harsh words like that are unjust when used just because someone changed their mind, and is suffering from buyers remorse. What are we willing to do to resolve? We state that we will honor a buy back after 90 days of the trades purchase. Mr. [redacted] is not eligible for that, but I will grant a waving of the 90 days and buy back his product now. The spread of his coins buy back policy is clear marked on the invoice. If he would like to sell out of the market I would be willing to grant that favor. His price will be established by the terms of the commitment agreed upon in invoice's disclosure. [redacted], President of SBC

DEALING WITH [redacted] & [redacted] AT SCOTTSDALE BULLION AND COIN,LLC WAS A POSITIVE AND FACT FINDING EVENT. BOTH TREATED ME AS I FELT WAS PROFESSIONAL. I CAME AWAY KNOWING MY MONEY WAS SPENT WITH MY BEST INTEREST IN MIND. I WOULD TELL FRIEND ABOUT SBC. [redacted] TULSA OK.

Review: I was seeking information into the precious metals investment market and was relying on their advertising as having a high reputation and no written complaints against them. When I began discussions with them, I was interested in purchasing gold. They began pushing silver very heavily and spent most of the presentation trying to convince me all my investment shoul be in silver. I tried to explain my desire for diversification but they stated numerous times the silver price was going to go up and my investment needed to be in silver. I found out later that it appeared they were trying to dump a bunch of [redacted] which had gone out of favor in the market. They then sold them to me at almost twice the gong market rate ($90 vs about $55). I admit it was my ignorance in believing they were looking out for my best interest, but am filing a complaint so future investors understand Scottsdale Bullion and Coin employees are not interested in their customers goals and are only interested in making a profit to advance their own personal goals.Desired Settlement: Admission that the profit made on the transaction was excessive and return the portion of the money for the purchase of the silver which was excessive profit.

Business

Response:

We are currently trying to contact the client to resolve this issue. Called him 3 times today, and we were unable to connect. We will try again tomorrow.

My Wife and I did business with [redacted], our first investment encounter. What an eye opener! We had questions and we got answers, everyone factual and explained in a manner which was in beginner-eze language. We had an awesome experience and education on coinage and investments. [redacted] took his time to insure we understood exactly what we were doing, the short term and long term investment advantages. We called multiple times with questions and got a quick and timely response. These People at SBC are the only ones we plan on doing business with. Thank You for the great customer service.

[redacted] & [redacted]

I have been investing in gold for several years. I was referred to SBC and Mr. [redacted] from a friend who had recently made a sizable investment. I was very happy with the product, price, professionalism and the education I received while dealing with SBC. Mr. [redacted] was extremely helpful and informative and I never felt pressure to purchase...it was whatever I was comfortable with. I would definitely recommend [redacted] and Scottsdale Bullion and Coin and I will be doing business with them again.

Review: We meet with an SBC Salesman and through high pressure sales tactics persuaded us to purchase some gold coins with a Mint State of 63 which he told us they had in stock at another facility but we were unable to view the coins at the time of purchase. The Salesman for SBC failed to disclose the fact that if I was unhappy with the merchandise (gold coins) that was being purchased sight unseen, that if I did not like the quality or any aspect of the merchandise No Refund would be provided. The contract states a Buy Back Policy in which the buyer may sell the merchandise back to the seller, however we are not accepting the merchandise to begin with, so we are asking for a full refund, minus any minimal restocking fees they may have. We ordered and paid for 2 1894 and 2 1895 Gold Double Eagle Coins for a total of $9160.00. We picked up the coins on the afternoon of Wednesday October 22, 2014 around 3:30 went home and thoroughly inspected them. After reviewing the coins, we decided we were not happy with their quality, sent an immediate email informing them of our dissatisfaction and returned them first thing on Thursday morning October 23, 2014, however SBC would not accept their return. Instead they are offering to buy back the product for $7400.00., resulting in a $1700 Loss to us. We feel SBC needs to more upfront with their customers regarding purchasing coins sight unseen and no refund is provided if you don't happen to like what you received.Desired Settlement: We would like for SBC to stand behind their coins, accept their return and issue a refund; we don't mind paying for a restock fee. Furthermore, it is requested that SBC update their sales contract to explicitly state that No Refunds on any purchased merchandise so that the consumer can be properly protected.

Business

Response:

"Customer understands that there are certain risks due to market fluctuations and that this is a non-cancellable transaction and a binding commitment to SBC and Customer."This is the first term to the agreement that must be initialed and signed before any client purchases anything from us. This was drafted by the company's attorneys to guarantee complete understanding of the transactions' non-cancable nature. Mr. [redacted] would like us to use the word refund in our disclosure, but this legally drafted document is very clear that this transaction is binding. Obviously that means no refunds. We completely stand by our products. The coins that Mr. [redacted] received were in fantastic condition for the grade (coin rating) that he purchased. I offered to exchange the coins, or upgrade the coins if he wanted to up his budget on the grade of the coins, but Mr. [redacted] had no interest in that. He wanted nothing other then a refund. Unfortunately I can not refund his purchase. This is a live market that moves in a similar nature to the stock market. These terms are crystal clear in our disclosure, and we stand by our commitment that is written and agreed upon to our client. In regards to high pressure sales. Dr. [redacted] is one of the most veteran Metals Advisors in the country. He has been managing coin portfolios since the 1970's and has been one of the most successful advisors in our industry. His passion and concern for his clients is among the highest quality I have ever seen. I find the accusation of high sales pressure tactics insulting. Dr. [redacted] in very direct and honest. Harsh words like that are unjust when used just because someone changed their mind, and is suffering from buyers remorse. What are we willing to do to resolve? We state that we will honor a buy back after 90 days of the trades purchase. Mr. [redacted] is not eligible for that, but I will grant a waving of the 90 days and buy back his product now. The spread of his coins buy back policy is clear marked on the invoice. If he would like to sell out of the market I would be willing to grant that favor. His price will be established by the terms of the commitment agreed upon in invoice's disclosure. [redacted], President of SBC

This is the first time that I have done business with a company that was from a distance,and I have to say that this company is (The very Best in the U.S.).I wish I had known about this company 2 years ago. There is a man named " Mr.[redacted] ", he is very very positive and Educational,Particularly,Professional and Sincerely towards his clients. I would not have any questions or concerns regarding " Recommendations"of this Good man to my closest friends and fellow [redacted] troops.
It's also my best experience that "Show me a good employee and I will show you a good,General Manager,his name is " Mr. [redacted] ". I had a great conversation with him the other day and it was a great experience. "Mr.[redacted].[redacted] RANGERS"

Review: An Advertisement term the seller will not honor: I was told multiple times that I would receive my product within a few days. It has now been over 3 weeks.Desired Settlement: I would like a refund with compensation for the costs of missed opportunity in investment. Ex. current rate of the product is @ 16.50 , I purchased the product @ 15.65 , therefore the full of my refund would be multiplied by 1.055.

Business

Response:

This order has been delivered in full. The client has to our knowledge been satisfied to the full extent of his purchase.

I am recent client of Scottsdale Bullion and Coin. [redacted] has been my managing broker and has provided me with outstanding service. I am a small investor new to the precious metal market. When I first called SBC and talked to [redacted], I was impressed by his professionalism. Even if I purchase a small amount of items, or a large amount, I was assured I that would be treated with the same respect. This is entirely true. When I send an email, I am answered promptly. When I call, he will answer or return my call promptly. I have done my reasearch into other precious metal companies, and as a result of the service I have received from [redacted], I will only deal with Scottsdale Bullion and Coin for all my precious metal purchases.