Scottsdale Lexus

I wanted to give this location a star rating due to the fact of how nice and quick they were to take care of a recall and get me set up in a loaner vehicleHowever, when I decided to clean my vehicle up in my garage after it was at this location for a few days, I noticed both of my driver side [redacted] aftermarket wheels had dents on the chrome lipsI tried to call the service department to see if they could review the cameras in the bay(if they have any)to see if the incident occurred when putting my car on the lift, but the gentleman I spoke to was very rude and told me they weren't going to do anything about it(because he has worked there for years now and nothing like this has ever happened)So thanks for providing safe care to my vehicle while it was in your possession I will replace my wheels on my own and make sure that I take my business elsewhereThanks to [redacted] in the loaner department and [redacted] in the service department for making me feel like a customer while I was there!

I wanted to give this location a 5 star rating due to the fact of how nice and quick they were to take care of a recall and get me set up in a loaner vehicle. However, when I decided to clean my vehicle up in my garage after it was at this location for a few days, I noticed both of my driver side [redacted] aftermarket wheels had dents on the chrome lips. I tried to call the service department to see if they could review the cameras in the bay(if they have any)to see if the incident occurred when putting my car on the lift, but the gentleman I spoke to was very rude and told me they weren't going to do anything about it(because he has worked there for 20 years now and nothing like this has ever happened). So thanks for providing safe care to my vehicle while it was in your possession. I will replace my wheels on my own and make sure that I take my business elsewhere. Thanks to [redacted] in the loaner department and [redacted] in the service department for making me feel like a customer while I was there!

We are currently working with all parties to come to a mutual resolution.

I wanted to give this location a 5 star rating due to the fact of how nice and quick they were to take care of a recall and get me set up in a loaner vehicle. However, when I decided to clean my vehicle up in my garage after it was at this location for a few days, I noticed both of my driver side [redacted] aftermarket wheels had dents on the chrome lips. I tried to call the service department to see if they could review the cameras in the bay(if they have any)to see if the incident occurred when putting my car on the lift, but the gentleman I spoke to was very rude and told me they weren't going to do anything about it(because he has worked there for 20 years now and nothing like this has ever happened). So thanks for providing safe care to my vehicle while it was in your possession. I will replace my wheels on my own and make sure that I take my business elsewhere. Thanks to [redacted] in the loaner department and [redacted] in the service department for making me feel like a customer while I was there!