Scottsdale Medical Imaging Ltd.

Hello Mr. [redacted]
 
Thank you for allowing me the opportunity to reply to your concerns.  An itemized statement along with a copy of the explanation of benefits from your insurance company will go out in the mail tomorrow morning.
We billed your insurance a total amount...

of $547.00.  They allowed $215.23 and applied that dollar amount to your deductible.  We took a contractual adjustment in the amount of $331.77.Please let me know if I can be of further assistance to you.
 
Best Regards,
Jennifer

Review: Southwest Diagnostic Imaging is billing me the amount of $215.23 but they never sent me a detailed bill. They left me voicemails requesting payment and I would return their calls and would leave messages that I needed a detailed bill for the charges which I never received. Now they sent this issue to a collections agency but have yet to send me a detailed bill of the charges.Desired Settlement: Need a detailed bill for the charges as I would like to find out why am I being billed too much. And also I want to know what my insurance company covered.

Business

Response:

Hello Mr. [redacted] Thank you for allowing me the opportunity to reply to your concerns. An itemized statement along with a copy of the explanation of benefits from your insurance company will go out in the mail tomorrow morning.We billed your insurance a total amount of $547.00. They allowed $215.23 and applied that dollar amount to your deductible. We took a contractual adjustment in the amount of $331.77.Please let me know if I can be of further assistance to you. Best Regards,Jennifer

Review: Payed out of pocket for MRI on 7/16. SMIL refuses to give diagnosis and other info to ins. company([redacted]) for proper claim processing.Desired Settlement: Submit info to myself or ins. company for proper claim processing.

Business

Response:

Dear Mr. [redacted],

Thank you for bring your concerns to our attention. I'd like to clarify that we did in fact file a claim to your insurance after your eligibility status was updated. They denied the claim for lack of prior authorization. Your insurance company already has a record of the information you requested we submit.

We are escalating this issue to our provider representative at [redacted] to see if they can assist us in getting this claim reprocessed for payment.

If you would still like us to send you the tax ID, diagnosis code and billing address, please let me know and I would be happy to send you the information.

Have a nice day.

Thank you,

Billing Operations Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Absolutely THE worst experience. Each time I have gone I have had a scheduled appointment yet I am consistently taken 30-40 minutes late. They have NEVER corresponded the test results with me even though they claim that they will with 2-3 days via email. When I finally called to request my medical records be mailed to me they failed in doing so. Poor business practices. I will never frequent this facility again.