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Scottsdale Premier Collision

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Scottsdale Premier Collision Reviews (1)

To the Revdex.com and to whom it may concern : Complaint ID number [redacted] On 5/18/2015 [redacted] sent an email requesting an appointment for 5/20/2015 (a Wednesday)to drop off her vehicle. I called her and advised that Wednesday would be good for her to drop off the vehicle. [redacted]...

then asked if Scottsdale Premier Collision (SPC) was going to waive her deductible. I asked her how much her deductible was and she stated $250.00. I then advised her that SPC waives 10% of the total bill which is then used towards her deductible. I then proceeded to ask her how much the estimate was from her insurance company to which she advised around $1400.00. I then told her that if she had a $250.00 deductible I could waive the full amount (knowing that initial $1400.00 to be a rough estimate). She was excited and stated she had been waiting to get her car fixed since January but didn't have the deductible money to do so. On Wednesday 5/20/2015 [redacted] dropped off her vehicle and stated she was in a hurry as she needed to get back to work. So, I proceeded to help her fill out the vehicle check in sheet & authorization paperwork to start on repairs. By signing this paper work it protects SPC to guarantee payment and gives us approval to start on repairs. Later that day I noticed that [redacted] took all of the paperwork with her and she faxed back to me two days later on 5/22/2015. If [redacted] did not want to use SPC to do the repairs and didn't already have her mind made up to leave the car she could have chosen a different shop and shouldn't have filled out the paperwork.On Friday 5/22/2015 after receiving the paperwork from [redacted] we took the vehicle apart and did a supplement (i.e. amendment) to the original estimate which was provided to us by [redacted] and had been given to her by her insurance company, [redacted]. It then took [redacted] 5 days to come to SPC's shop to review the supplement written on 5/22/2015. At this point, [redacted], a representative from [redacted] re-wrote the estimate under a different claim and claim number with a higher deductible of $1000.00. This was done because [redacted] had changed her deductible from$1000.00 to $250.00 about three weeks before damaging her vehicle and her insurance company,[redacted], chose not to honor her recently lowered deductible thus making her actual deductible $1000.00. I contacted [redacted] immediately and advised her of these changes, she then stated she didn't have the money to pay the new higher deductible and wanted to pick up her car. I told her that SPCwanted to and could work with her, so I waived $350.00 of the $1000.00 deductible and we agreed to agO-day payment plan. She advised she had decided to leave the car in SPc's care for repair. At this point in time, I advised [redacted] that [redacted] wasn't authorizing the blending of the paint to the adjacent panels (blending adjacent panels guarantees proper color match). [redacted]'s car is a solid black (not a flat black as was stated in her complaint with the Revdex.com) and, as such, there is not one "set"color. Instead, there are brown-blacks, blue-blacks, red-blacks, etc; Black has many different shades, as does any other color. Per the paint manufacturer, the paint is designed to be blended on adjacent panels. It is recommended if you replace a panel on a vehicle you should then blend all of the adjacent panels, this is a rule of thumb that all insurance companies abide by. I then supplied paint spray-outs and the documentation from the paint manufacturer to [redacted]'s insurance company ([redacted]) coupled with other claim precedents (i.e. times in the past) that [redacted] has agreed, authorized, and paid for blends on solid black. Still, [redacted] refused to authorize the blends needed and advised SPC to panelpaint the replacement parts only, which I did. The paint clearly did not match the adjacent panels. I called [redacted] and updated her on the problems that I was having with [redacted] stated that she did not want the car back if the color did not match. I agreed that I would not deliver a car to acustomer if the paint did not match. Next I left several calls, messages, and voicemails with [redacted] who is the estimating claims supervisor at [redacted].  Mr. [redacted] refused to come out to our location to look at the car in person and eventually refused to call back. At this point, I called and left a message for [redacted] advising her of the situation. On Thursday6/11/2015 [redacted]'s boyfriend then called back and stated that he and [redacted] were coming to SPCwith the police to get her unfinished car. I advised her boyfriend that the car was still in pieces and thatthere were fees still owed, meaning I could put a mechanics lien on the car to ensure full payment. Itried calling [redacted] several times to speak with her direct, however was forwarded to her voicemailevery time. Later that day, [redacted] arrived along with the authorities to get her car without paying forthe work we completed thus far. This ordeal caused an unnecessary scene at my store front. The sheriffadvised [redacted] that since [redacted] still owed money on the car it could not be released unless paidin full. [redacted] asked me if I put a lien on the car and I told her no. [redacted] then advised me that shewas going on a road trip out of town and needed her car by Friday 6/12/2015.While still at SPC, [redacted] was able to get a hold of Mr. Myers, and I agreed to take the carapart for free on the panels needing to be blended if Mr. [redacted] would OK the blends. Mr. [redacted] thenasked how much the blends were going to cost and I stated $300.00, Mr. [redacted] then agreed to the$300.00 for necessary blends. I also stated to Mr. [redacted] at this time that I could have the car completedthe next day, Friday (as requested by [redacted]) if the insurance company came out by noon to finalizethe bill. I had [redacted]'s vehicle completed by Friday as promised but the insurance company,[redacted], never showed up. At 3 p.m. on Friday I then contacted [redacted] and advised her of thevehicles completion but that [redacted] never came out to do the final supplement for the bill.[redacted] finally made it out Monday and did the supplement where they still left off some clips,polishing of panels, and other operations/costs incurred. By this point, I just wanted to get [redacted]back in her vehicle so I did not fight this final supplement. I then detailed the vehicle, filled up her gastank, and gave her a $150.00 visa gift card as a good faith effort.The vehicle was brought to SPC on 5/20/15 and it was delivered 6/15/15, thus the total time inour shop was 28 days. In her complaint to the Revdex.com [redacted] claimed that the vehicle was here for over amonth. I do not do any repairs without insurance approval and I needed approval of the blends in orderto do a proper repair. Had the customer, [redacted], spent as much time or exerted as much energycontacting, communicating and holding her own insurance company ([redacted]) accountable insteadof the inappropriate channels she chose to pursue (such as contacting the police and leaving and/ormissing work) her situation would have been resolved sooner. [redacted]'s problems were never withSPC-instead, they were with [redacted], she just choose not to acknowledge or comprehend this even after SPC repeatedly asked her to get involved and help put some pressure on [redacted] for a timely repair, Any insurance company, [redacted] included, has a #1 priority .. ,that #1 priority is to save money, As a shop owner, I can only fight so hard for proper repairs and without the customers help my hands are tied,Although I have been shorted about $1000,00 by [redacted], I still wanted to be more than fairto the customer, [redacted], In the end I waived more than $350,00 off her deductible along with multiple acts of good faith upon the delivery of her vehicle: a $150,00 Visa Gift Card, a full tank of gas,and a complete car detail. I wanted to go above and beyond in order to show her that SPC wasn't the one dragging their feet or trying to cause her problems, I am perplexed by [redacted]'s desired settlement in her complaint with the Revdex.com, I think we have been very fair with this whole transaction and have gone above and beyond since day one, In her complaint she states she wants to pick up her vehicle and not pay SPC any additional money besides the deductible and what the insurance paid,Later, it states she would like her deductible to be refunded,In the end, we all lost money and valuable time on this transaction .. ,but [redacted]'s pockets just seem to grow bigger daily, When [redacted] picked up her vehicle on Monday 6/15/2015 she was happy with the quality of repairs and color match, She paid only $650,00 of her $1000,00 deductible and she received a cleaned, detailed vehicle-in addition to 150,00 Visa and full gas tank, She was smiling from ear to ear and apologizing to us for how heated things had become, She admitted that,during the time she was our customer, she had a lot going on emotionally due to her parents going through a divorce, For these reasons, I am operating under the speculation that [redacted] filed this complaint before she came out to SPC to pick up her vehicle,Thank you in advance for your time and attention to this matter.

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Address: 723 N Scottsdale Rd, Tempe, Arizona, United States, 85281

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