Scotty's Auto Repair

Oil change was performed as requested by customer. Vehicle did return a few days later upon which time the pre-existing oil leak was shown to customer. The crush washer, was explained, is designed to “crush” with torque. Our shop is equipped with oil filter books, Alldata software program, along...

with a parts database that give oil filter numbers by year,make,model,engine, vin etc. Oil filter was correct upon 2nd inspection. /The vehicle was pulled in and inspected a 2nd time. Vehicle wasn’t put on a rack because we have a pit system building. An estimate was offered to repair the pre-existing oil leak. Oil change was performed as requested, therefore no refund is warranted. Pictures of oil leak and crush washers sent separate.Thank you,Shannon H[redacted]Scotty’s Auto Repair