Complaint: ***
I am rejecting this response because: the money isn't the issue $to have a duvet cleaned is a good pricei actually had expected it to cost upwards of $ but I expect it to be cleaned and smelling fresh not like second hand smoke!!!
Sincerely,
*** ***
** *** *** *** *** * *** Customer brought in duvet while my husband was workingHe told her it could not be spot cleaned. She could leave it for my opinion since I am the main spotterI phoned and told her it could not be spot cleanedSpotting would
spread stain and leave water marks (From the steam)You have choices live with stain or clean itShe hummed & Hawed then said go ahead & clean it. When we were talking she had to have a quickly as possibleI said invoice marked Fri it will be done.Brought in Apr Done picked up Apr 28 There was no problem until it was time to payShe looed at invoice and said that's the priceShe was hisitant at putting her card in machine* *** *** ** *** *** * *** ** *** *** *** *** ** ** *** She left, returned shortly demanding her money backThat duvet a super king should have been $plus taxI gave her a break over spot & being a new customer I received complaint on and you received on 28. *** *** ** ** *** *** *** *** *** *** ** *** *** * ** *** ** ** *** *** ** *** *** ** ** *** *** *** ** *** *** *** ** ** ** *** I am willing to reclean it by itselfBring in in the morning & p.U that night.SharonScotty's
Complaint: ***
I am rejecting this response because: the money isn't the issue $to have a duvet cleaned is a good pricei actually had expected it to cost upwards of $ but I expect it to be cleaned and smelling fresh not like second hand smoke!!!
Sincerely,
*** ***
** *** *** *** *** * *** Customer brought in duvet while my husband was workingHe told her it could not be spot cleaned. She could leave it for my opinion since I am the main spotterI phoned and told her it could not be spot cleanedSpotting would
spread stain and leave water marks (From the steam)You have choices live with stain or clean itShe hummed & Hawed then said go ahead & clean it. When we were talking she had to have a quickly as possibleI said invoice marked Fri it will be done.Brought in Apr Done picked up Apr 28 There was no problem until it was time to payShe looed at invoice and said that's the priceShe was hisitant at putting her card in machine* *** *** ** *** *** * *** ** *** *** *** *** ** ** *** She left, returned shortly demanding her money backThat duvet a super king should have been $plus taxI gave her a break over spot & being a new customer I received complaint on and you received on 28. *** *** ** ** *** *** *** *** *** *** ** *** *** * ** *** ** ** *** *** ** *** *** ** ** *** *** *** ** *** *** *** ** ** ** *** I am willing to reclean it by itselfBring in in the morning & p.U that night.SharonScotty's