Initial Business Response / [redacted] (1000, 14, 2015/07/21) */ July 21, [redacted] Rutherfordton, NC North American Fishing Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com We understand that you have not received your free membership gifts after becoming a member in the North American Fishing Club Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the membership dues in which you paidPlease allow up to weeks in order to receive it We apologize for any inconvenience we may have causedPlease contact me at (952) [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for resolving this complaint
Initial Business Response / [redacted] (1000, 20, 2015/08/11) */ August 10, [redacted] Pensacola, FL 32506- North American Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service did not meet your expectations Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $Please allow up to weeks in order to receive it Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 22, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the North American Hunting Club as long as they uphold their written statement of refunding the amount of $to meThank you to the Revdex.com for assisting me in this matter Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 26, 2016/02/26) */ February 25, [redacted] Spring Lake, NC Handyman Club of America Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize if our service has not met your expectations According to our records your membership is/has been active and up to date therefore you should have been receiving your magazinesOur records indicate that this is the first notification we have received from you indicating that you were not in receipt of them As of the spring of we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/buildWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 28, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2016/02/18) */ February 18, [redacted] Detroit, ME North American Fishing Club Member # [redacted] Dear Mr [redacted] : Thank you for your letter to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing ClubWe apologize if our service has not met your expectations We are no longer printing the North American Fisherman Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/outdoors/fishing While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/outdoors/fishing/ and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
April 28, [redacted] M [redacted] National Home Gardening Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members have a satisfactory experience while being a member of the National Home Gardening ClubWe apologize if our service has not met your expectationsAccording to our records we sent you an offer to become a life member back in August of and received your response back in 8/16/which is how your life membership was startedOur records indicate you paid a total of $for your life membership dues to become a fully paid life memberWe are no longer printing the Gardening HMagazine; all of the content is now online via the website www.GardeningClub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youPer your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidThis amount reflects the life membership dues paid, minus the cost of the life member premium(s) received, and a deduction for years of active membership ($- $- $x = $41.00)Please allow up to 6-weeks in order to receive itWe apologize for any inconvenience this may have causedPlease contact me at (917) 410-if you have any further questions or concernsThank you, [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 17, 2015/09/02) */ September 2, [redacted] Fults, IL 62244- MLB Insiders Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize if our service did not meet your expectations We apologize that you have not received your life member jacket and becoming a fully paid life member in the MLB insiders Club, unfortunately the Life Member Jackets are currently on backorderDue to your concerns, we have canceled your membership and issued you a full refund check in the amount of $for the Life Membership Dues in which you paidPlease allow 4-weeks in order to receive it Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The offering of the refund is great and I accept it fullyI just hope that I get the refund as past inquires to the company they have never offered me a refund in the past, and they told me they don't offer the jackets anymore, and are now an online only companyBut if I get the refund hey its all good here Final Consumer Response / [redacted] (3000, 29, 2015/11/02) */ The matter has not been resolved as I still don't have a refund
Initial Business Response / [redacted] (1000, 17, 2015/09/02) */ September 2, [redacted] M [redacted] Sauk Rapids, MN 56379- Cooking Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Cooking Club of AmericaWe apologize if our service has not met your expectations We are no longer printing the Cooking Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received, more than once, written guarantee that we would receive a lifetime subscription to the Cooking Club's magazine Originally titled "Cooking Pleasure" with issues delivered bi-monthly (six annual issues) the magazine changed it's name to just "Cooking Club" in late Then in mid-the subscription was decreased to quarterlyI deemed these changes acceptable under the written agreement of a lifetime subscription Then in Spring of I did not receive my magazineAssuming that it just got lost in the mail, I attempted to contact the company via phone calls and through their websiteWhen the Summer issue did not come and I had not gotten any response we contacted the Revdex.com Now I'm told that the company will not honor their agreement of a lifetime subscription to the Cooking Club's magazineI deem this a breach of contract and expect either the continued delivery of my magazines starting with the missing copies, or my lifetime membership fee refunded Attached are documents showing the details of the guarantee for the magazine and the amount paid for this lifetime membershipThe bank statements show the amounts paid were $on 10/13/and $on 11/09/totaling $Item "2" of the LIFE MEMBER BENEFITS states that I will receive the Club magazine for the rest of my life This is my evidence showing a breach of contract by the Cooking Club and the amount I expect refunded if there truly is no more magazines
Initial Business Response / [redacted] (1000, 17, 2015/08/12) */ August 11, [redacted] North American Cooking Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com We understand you have not received your free membership gifts after becoming a member in the Cooking Club of America Per your conversation with member services on 8/11/you informed us that you were not in receipt of your free membership giftsWe apologize as due to delays an order for your gifts was not placedTherefore we have issued a check in the amount of $for you todayPlease allow 2-weeks for processing and receipt of that check We apologize for any inconvenience we may have causedPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/08/13) */ Revdex.com, Im so thankful for your help with the despute between me and the Cooking Club.We have came to an agreement I thinkhey have agreed to srnd me $to replace the set of cookware they didn't send me, as long as I receive the check I'll be okIf I don't get th check I'll get aholdof you but they promised it'll be here by next weekThank you so muchI don't know why they couldn't do it on their own
May 13th, 2016 [redacted] Lemont, IL 60439 North American Fishing Club Member # [redacted] Dear Mr. [redacted] : Thank you for your written complaint to the... RevDex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 8, 2015/07/17) */ July 17, [redacted] Covington, KY 41011- MLB Insiders Club # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize that our service has not met your expectations Per your request with the Revdex.com of Minnesota on 06/30/we have canceled your membershipWe have issued a refund check in the amount of $for you todayPlease allow 2-weeks in order to receive it Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my desired resultThank you Revdex.com Final Business Response / [redacted] (1000, 43, 2015/10/23) */ October 23rd, [redacted] Covington, KY 41011- MLB Insiders Club Member # [redacted] Dear Mr [redacted] : Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 9/25/ As stated in our previous response, we have issued you a refund check in the amount of $for the Life & Premium membership dues in which you paidAccording to our records, this check was sent out on 10/19/We ask that you allow 1-weeks for the check to be delivered Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Final Consumer Response / [redacted] (2000, 45, 2015/10/26) */ Our bank just called & told us that the check was goodIt was in the amount of $250.00! Thank youI suppose you can close the case now!
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ August 14, [redacted] Prairieville, LA 70769- North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service did not meet your expectations Per our phone conversation on 8/6/we canceled your membership and issued you a refund check in the amount of $for the Life Membership dues in which you paidPlease allow an additional weeks in order to receive it if you haven't received it already Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) as long as I get my money back im ok with the way its handled.thank you for your help [redacted] Final Business Response / [redacted] (4000, 25, 2015/12/17) */ December 16, [redacted] Prairieville, LA North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 8/14/ According to our records, we have issued you a refund check in the amount of $for the life membership dues in which you paid on 12/11/15, please allow an additional 7-business days in order to receive your refund check if you haven't received it already Again, we apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager
I am rejecting this response because: My complaint was not against The Warrior Club (just read my filed complaint) My complaint was against The History Channel ClubWhy you responded to the Warrior Club I have no idea, Please send the complaint documents to The History Channel ClubThank you
Initial Business Response / [redacted] (1000, 18, 2015/08/11) */ August 11, [redacted] North American Fishing Club Member # [redacted] MLB Insiders Club Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of North American Fishing Club and MLB Insiders ClubWe apologize that our service has not met your expectations Per your request with Member Services on 08/11/we've canceled both of your membershipsWe have issued a refund check in the amount of $for you todayPlease allow 2-weeks in order to receive it Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 20, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the responseI wanted a full refund, but I will accept a reduced amountI would rather have the magazines I was promised Final Business Response / [redacted] (4000, 27, 2015/08/13) */ August 13, [redacted] Jackson, TN 38301- North American Fishing Club Member # [redacted] MLB Insiders Club Member # [redacted] Dear Mr***: Thank you for your rebuttal to our response with the Revdex.com on 8/12/ After reviewing your account our records indicate that you paid $for your North American Fishing Club life membership dues and $for your MLB Insiders Club life membership duesTherefore, as stated in our previous response we have canceled your life membership(s) and issued you a refund check in the amount of $562.00, please allow up to weeks in order to receive it Your membership(s) are canceled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance Please contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Final Consumer Response / [redacted] (2000, 29, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I read your response, and I can see you are clearly lyingI paid approximately $for each membership I will accept this reduced amountI do not want to do business with this company ever againThis company entered into a contract with me and could not uphold its end of the deal
Initial Business Response / [redacted] (1000, 14, 2016/03/08) */ March 8, [redacted] Medford, WI 54451- North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com After reviewing your account our records indicate that we have not mailed you an item that you have to pay for or return since July of Our records indicate that you have a zero balance and there is nothing owingPlease contact the company in which you are receiving DVD's from We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
I am rejecting this response because: I feel An acceptable refund for life membership using the company (North American Membership Group, Inc.) rule of thumb? Of $per year leaves me with "half" a lifetime membership left of $ In addition, $for the FREE (lifetime) premiums (gifts) which I should NOT to be charged or deducted; as they were FREE and stated as such when I joinedHowever, If the company chooses to be "unfair" and wants me to pay for the "not so FREE" gifts, then they can take the low road and keep the 50$, but I will accept no less than half of my lifetime membership which is $111.50In closing, I find it very disappointing and disheartening, that this company does not honor their commitment to me, that they claimed when I joinedThat if ever dissatisfied, for any reason, I could cancel my membership and be given a full refund and my gifts were mine to keepVery disheartening and eye opening, that this type of company is allowed to continue its business under pretense and take the money of trusting people like me
Initial Business Response / [redacted] (1000, 25, 2016/02/26) */ February 25, [redacted] Orange Grove, TX Handyman Club of America Member # [redacted] Dear Ms***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize if our service has not met your expectations According to our records your membership is active and up to date therefore you should have been receiving your magazinesOur records indicate that this is the first notification we have received from you indicating that you were not in receipt of them As of the spring of we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/buildWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing ClubWe apologize if our service has not met your expectations We are no longer printing the North American Fisherman MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 17, [redacted] Sr [redacted] Carman, IL North American Fishing Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations All of our customer service is now handled onlineYou can contact us by sending an email directly to [email protected] or visiting the club site fishing.scout.com and clicking on the Contact Us link located at the bottom of the page Also, we are no longer printing the North American Fisherman Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
April 28, [redacted] Handyman Club of America Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize that our service has not met your expectationsWe are no longer printing the Handy Magazine; all of the content is now online via the club website www.handymanclub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports According to our records we sent you an offer to become a life member in February of and received your response back on February 26th, which is how your life membership was startedOur records indicate that you paid a total of $for your life membership dues to become a fully paid life memberWhen taking a refund into consideration, we pro-rate the refund based on: the life membership dues paid ($265.00) and subtract the cost of life member premiums received ($50.00) in addition to a deduction for years of active membership (years)After reviewing your account our records indicate that you are not eligible to receive a refund for your life membership dues ($265.00-$50.00-$18.00x$12.00=$(-1.00)As a life member you still have access to all of the content and benefits available to you via the club websiteWith all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link
Initial Business Response / [redacted] (1000, 14, 2015/07/21) */ July 21, [redacted] Rutherfordton, NC North American Fishing Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com We understand that you have not received your free membership gifts after becoming a member in the North American Fishing Club Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the membership dues in which you paidPlease allow up to weeks in order to receive it We apologize for any inconvenience we may have causedPlease contact me at (952) [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for resolving this complaint
Initial Business Response / [redacted] (1000, 20, 2015/08/11) */ August 10, [redacted] Pensacola, FL 32506- North American Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service did not meet your expectations Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $Please allow up to weeks in order to receive it Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 22, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the North American Hunting Club as long as they uphold their written statement of refunding the amount of $to meThank you to the Revdex.com for assisting me in this matter Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 26, 2016/02/26) */ February 25, [redacted] Spring Lake, NC Handyman Club of America Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize if our service has not met your expectations According to our records your membership is/has been active and up to date therefore you should have been receiving your magazinesOur records indicate that this is the first notification we have received from you indicating that you were not in receipt of them As of the spring of we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/buildWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 28, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2016/02/18) */ February 18, [redacted] Detroit, ME North American Fishing Club Member # [redacted] Dear Mr [redacted] : Thank you for your letter to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing ClubWe apologize if our service has not met your expectations We are no longer printing the North American Fisherman Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/outdoors/fishing While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/outdoors/fishing/ and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
April 28, [redacted] M [redacted] National Home Gardening Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members have a satisfactory experience while being a member of the National Home Gardening ClubWe apologize if our service has not met your expectationsAccording to our records we sent you an offer to become a life member back in August of and received your response back in 8/16/which is how your life membership was startedOur records indicate you paid a total of $for your life membership dues to become a fully paid life memberWe are no longer printing the Gardening HMagazine; all of the content is now online via the website www.GardeningClub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youPer your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidThis amount reflects the life membership dues paid, minus the cost of the life member premium(s) received, and a deduction for years of active membership ($- $- $x = $41.00)Please allow up to 6-weeks in order to receive itWe apologize for any inconvenience this may have causedPlease contact me at (917) 410-if you have any further questions or concernsThank you, [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 17, 2015/09/02) */ September 2, [redacted] Fults, IL 62244- MLB Insiders Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize if our service did not meet your expectations We apologize that you have not received your life member jacket and becoming a fully paid life member in the MLB insiders Club, unfortunately the Life Member Jackets are currently on backorderDue to your concerns, we have canceled your membership and issued you a full refund check in the amount of $for the Life Membership Dues in which you paidPlease allow 4-weeks in order to receive it Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The offering of the refund is great and I accept it fullyI just hope that I get the refund as past inquires to the company they have never offered me a refund in the past, and they told me they don't offer the jackets anymore, and are now an online only companyBut if I get the refund hey its all good here Final Consumer Response / [redacted] (3000, 29, 2015/11/02) */ The matter has not been resolved as I still don't have a refund
Initial Business Response / [redacted] (1000, 17, 2015/09/02) */ September 2, [redacted] M [redacted] Sauk Rapids, MN 56379- Cooking Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Cooking Club of AmericaWe apologize if our service has not met your expectations We are no longer printing the Cooking Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received, more than once, written guarantee that we would receive a lifetime subscription to the Cooking Club's magazine Originally titled "Cooking Pleasure" with issues delivered bi-monthly (six annual issues) the magazine changed it's name to just "Cooking Club" in late Then in mid-the subscription was decreased to quarterlyI deemed these changes acceptable under the written agreement of a lifetime subscription Then in Spring of I did not receive my magazineAssuming that it just got lost in the mail, I attempted to contact the company via phone calls and through their websiteWhen the Summer issue did not come and I had not gotten any response we contacted the Revdex.com Now I'm told that the company will not honor their agreement of a lifetime subscription to the Cooking Club's magazineI deem this a breach of contract and expect either the continued delivery of my magazines starting with the missing copies, or my lifetime membership fee refunded Attached are documents showing the details of the guarantee for the magazine and the amount paid for this lifetime membershipThe bank statements show the amounts paid were $on 10/13/and $on 11/09/totaling $Item "2" of the LIFE MEMBER BENEFITS states that I will receive the Club magazine for the rest of my life This is my evidence showing a breach of contract by the Cooking Club and the amount I expect refunded if there truly is no more magazines
Initial Business Response / [redacted] (1000, 17, 2015/08/12) */ August 11, [redacted] North American Cooking Club Member # [redacted] Dear Ms [redacted] : Thank you for your written complaint to the Revdex.com We understand you have not received your free membership gifts after becoming a member in the Cooking Club of America Per your conversation with member services on 8/11/you informed us that you were not in receipt of your free membership giftsWe apologize as due to delays an order for your gifts was not placedTherefore we have issued a check in the amount of $for you todayPlease allow 2-weeks for processing and receipt of that check We apologize for any inconvenience we may have causedPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/08/13) */ Revdex.com, Im so thankful for your help with the despute between me and the Cooking Club.We have came to an agreement I thinkhey have agreed to srnd me $to replace the set of cookware they didn't send me, as long as I receive the check I'll be okIf I don't get th check I'll get aholdof you but they promised it'll be here by next weekThank you so muchI don't know why they couldn't do it on their own
May 13th, 2016 [redacted] Lemont, IL 60439 North American Fishing Club Member # [redacted] Dear Mr. [redacted] : Thank you for your written complaint to the... RevDex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 8, 2015/07/17) */ July 17, [redacted] Covington, KY 41011- MLB Insiders Club # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize that our service has not met your expectations Per your request with the Revdex.com of Minnesota on 06/30/we have canceled your membershipWe have issued a refund check in the amount of $for you todayPlease allow 2-weeks in order to receive it Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my desired resultThank you Revdex.com Final Business Response / [redacted] (1000, 43, 2015/10/23) */ October 23rd, [redacted] Covington, KY 41011- MLB Insiders Club Member # [redacted] Dear Mr [redacted] : Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 9/25/ As stated in our previous response, we have issued you a refund check in the amount of $for the Life & Premium membership dues in which you paidAccording to our records, this check was sent out on 10/19/We ask that you allow 1-weeks for the check to be delivered Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Final Consumer Response / [redacted] (2000, 45, 2015/10/26) */ Our bank just called & told us that the check was goodIt was in the amount of $250.00! Thank youI suppose you can close the case now!
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ August 14, [redacted] Prairieville, LA 70769- North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service did not meet your expectations Per our phone conversation on 8/6/we canceled your membership and issued you a refund check in the amount of $for the Life Membership dues in which you paidPlease allow an additional weeks in order to receive it if you haven't received it already Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing listPlease allow days for all mailings to stop as some are pre-printed in advance Again, we apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) as long as I get my money back im ok with the way its handled.thank you for your help [redacted] Final Business Response / [redacted] (4000, 25, 2015/12/17) */ December 16, [redacted] Prairieville, LA North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 8/14/ According to our records, we have issued you a refund check in the amount of $for the life membership dues in which you paid on 12/11/15, please allow an additional 7-business days in order to receive your refund check if you haven't received it already Again, we apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager
I am rejecting this response because: My complaint was not against The Warrior Club (just read my filed complaint) My complaint was against The History Channel ClubWhy you responded to the Warrior Club I have no idea, Please send the complaint documents to The History Channel ClubThank you
Initial Business Response / [redacted] (1000, 18, 2015/08/11) */ August 11, [redacted] North American Fishing Club Member # [redacted] MLB Insiders Club Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of North American Fishing Club and MLB Insiders ClubWe apologize that our service has not met your expectations Per your request with Member Services on 08/11/we've canceled both of your membershipsWe have issued a refund check in the amount of $for you todayPlease allow 2-weeks in order to receive it Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at [redacted] , if you have further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Initial Consumer Rebuttal / [redacted] (2000, 20, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the responseI wanted a full refund, but I will accept a reduced amountI would rather have the magazines I was promised Final Business Response / [redacted] (4000, 27, 2015/08/13) */ August 13, [redacted] Jackson, TN 38301- North American Fishing Club Member # [redacted] MLB Insiders Club Member # [redacted] Dear Mr***: Thank you for your rebuttal to our response with the Revdex.com on 8/12/ After reviewing your account our records indicate that you paid $for your North American Fishing Club life membership dues and $for your MLB Insiders Club life membership duesTherefore, as stated in our previous response we have canceled your life membership(s) and issued you a refund check in the amount of $562.00, please allow up to weeks in order to receive it Your membership(s) are canceled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance Please contact me at (952) [redacted] if you have any further questions or concerns Sincerely, Shawn [redacted] Member Services Manager Final Consumer Response / [redacted] (2000, 29, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I read your response, and I can see you are clearly lyingI paid approximately $for each membership I will accept this reduced amountI do not want to do business with this company ever againThis company entered into a contract with me and could not uphold its end of the deal
Initial Business Response / [redacted] (1000, 14, 2016/03/08) */ March 8, [redacted] Medford, WI 54451- North American Hunting Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com After reviewing your account our records indicate that we have not mailed you an item that you have to pay for or return since July of Our records indicate that you have a zero balance and there is nothing owingPlease contact the company in which you are receiving DVD's from We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
I am rejecting this response because: I feel An acceptable refund for life membership using the company (North American Membership Group, Inc.) rule of thumb? Of $per year leaves me with "half" a lifetime membership left of $ In addition, $for the FREE (lifetime) premiums (gifts) which I should NOT to be charged or deducted; as they were FREE and stated as such when I joinedHowever, If the company chooses to be "unfair" and wants me to pay for the "not so FREE" gifts, then they can take the low road and keep the 50$, but I will accept no less than half of my lifetime membership which is $111.50In closing, I find it very disappointing and disheartening, that this company does not honor their commitment to me, that they claimed when I joinedThat if ever dissatisfied, for any reason, I could cancel my membership and be given a full refund and my gifts were mine to keepVery disheartening and eye opening, that this type of company is allowed to continue its business under pretense and take the money of trusting people like me
Initial Business Response / [redacted] (1000, 25, 2016/02/26) */ February 25, [redacted] Orange Grove, TX Handyman Club of America Member # [redacted] Dear Ms***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize if our service has not met your expectations According to our records your membership is active and up to date therefore you should have been receiving your magazinesOur records indicate that this is the first notification we have received from you indicating that you were not in receipt of them As of the spring of we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/buildWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (917) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
Dear Mr***: Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing ClubWe apologize if our service has not met your expectations We are no longer printing the North American Fisherman MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 17, [redacted] Sr [redacted] Carman, IL North American Fishing Club Member # [redacted] Dear Mr [redacted] : Thank you for your written complaint to the Revdex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations All of our customer service is now handled onlineYou can contact us by sending an email directly to [email protected] or visiting the club site fishing.scout.com and clicking on the Contact Us link located at the bottom of the page Also, we are no longer printing the North American Fisherman Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at (952) [redacted] if you have any further questions or concerns Thank you, Shawn [redacted] Member Services Manager
April 28, [redacted] Handyman Club of America Member # [redacted] Dear Mr***: Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of AmericaWe apologize that our service has not met your expectationsWe are no longer printing the Handy Magazine; all of the content is now online via the club website www.handymanclub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports According to our records we sent you an offer to become a life member in February of and received your response back on February 26th, which is how your life membership was startedOur records indicate that you paid a total of $for your life membership dues to become a fully paid life memberWhen taking a refund into consideration, we pro-rate the refund based on: the life membership dues paid ($265.00) and subtract the cost of life member premiums received ($50.00) in addition to a deduction for years of active membership (years)After reviewing your account our records indicate that you are not eligible to receive a refund for your life membership dues ($265.00-$50.00-$18.00x$12.00=$(-1.00)As a life member you still have access to all of the content and benefits available to you via the club websiteWith all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link