Scout Media, Inc.

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*** *** *** *** * *** Dear *** ***: Thank you for your complaint to the Revdex.comAccording to our records we cancelled your membership per your request with Member Services on
06/**/Our records indicate we issued a refund in the amount of $back to the card ending in ***Please refer to Acquirer Reference Number *** Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advanceWe apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at ###-###-####, if you have further questions or concernsSincerely, Shawn N*** Member Services Manager

You recently forwarded to SCOUT a rebuttal from *** *** regarding his SCOUT subscriptionAs stated in our previous response(s), we believe we have successfully addressed *** *** complaint as outlined below: “*** *** attempted to sign up during a promotional offer where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $he would then receive an additional months free (months for the price of 1)According to our records *** *** signed up for the monthly subscription via the *** website on 1/*/Our records indicate we attempted to charge *** *** credit card ending with the last digits of *** on 1/**/15, 1/**/15, 1/**/& 1/**/respectively, however the payment came back to us as a “generic decline” therefore his subscription was canceled as a result of non-payment." Subsequently, our records indicate that on 2/**/*** *** purchased a new monthly subscription via the *** website with a different credit card ending in the last digits of ***; we received payment in the amount of $for his monthly subscription on 3**/*** *** did not purchase this subscription during a promotional offer, therefore, per the terms of agreement which he was required to accept, his subscription was set to automatically renew and be charged according to the billing period, unless he contacted us requesting to cancel his subscriptionOur records indicate *** *** did not contact us requesting to cancel his subscription until 2/**/16." Pursuant to the above *** *** signed up for two separate subscriptions using two different cards with the last digits of: *** & *** respectivelyAs stated in our previous response(s) *** *** is not eligible to receive a refund and we are unable to honor *** *** request and issue him a refund in the amount of $Please contact me directly at ###-###-#### if you have further questions or concernsSincerely, Shawn N*** Manager, Member Services

October *, *** *** *** *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** *** *** *** *** ** * ***
To Whom It May Concern: You recently forwarded to SCOUT a complaint filed by *** *** regarding renewal of his SCOUT subscriptionWe regret that *** *** was dissatisfied with our service but believe that our renewal practices offer adequate notice and are consistent with all applicable lawsWe believe we have successfully addressed *** ***’s complaint as outlined below*** *** was unhappy that his subscription to SCOUT was automatically renewed and his credit card charged for another year's subscriptionThe terms of agreement -- to which *** *** consented when he originally purchased his subscription -- indicate that the subscription will automatically renew annually until the customer cancels the subscriptionWe are unaware of any New York statute that requires additional notification to be made to the customer and believe that our renewal process conforms to all applicable laws and regulationsNevertheless, as a gesture of good will, SCOUT will refund the $that was charged to *** ***’s credit card*** *** should expect the refund to be processed within one monthPlease contact me directly at ###-###-#### if you have further questions or concernsSincerely, Shawn N*** Manager, Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received my refund today
(4/**/16)
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Scout.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I received my refund today (4/**/16)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Scout is totally misrepresenting what happened. Scout waited weeks to advise that there was a problem with the card, and upon advise, I immediately rectified it. In fact, I reentered the same card information, so apparently the problem with the card was on Scout's end. Therefore Scout owes me eight months of service. In my opinion, Scout's conduct in this matter constitutes fraudulent activities. Mysteriously my card was declined, and Scout took weeks to advise there was a problem, and the "problem" was rectified by reentering the same card info
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I told customer service representative numerous times that card was already cancelled before I asked for a refund.So I never recievd my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

October *, *** *** *** *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** *** *** *** *** ** * *** To Whom It May Concern: You recently forwarded to SCOUT a complaint filed by *** *** regarding renewal of his SCOUT
subscriptionWe regret that *** *** was dissatisfied with our service but believe that our renewal practices offer adequate notice and are consistent with all applicable lawsWe believe we have successfully addressed *** ***’s complaint as outlined below*** *** was unhappy that his subscription to SCOUT was automatically renewed and his credit card charged for another year's subscriptionThe terms of agreement -- to which *** *** consented when he originally purchased his subscription -- indicate that the subscription will automatically renew annually until the customer cancels the subscriptionWe are unaware of any New York statute that requires additional notification to be made to the customer and believe that our renewal process conforms to all applicable laws and regulationsNevertheless, as a gesture of good will, SCOUT will refund the $that was charged to *** ***’s credit card*** *** should expect the refund to be processed within one monthPlease contact me directly at ###-###-#### if you have further questions or concernsSincerely, Shawn N*** Manager, Member Services

Revdex.com:At this time, my complaint, ID *** regarding Scout.com has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I told customer service for Scout numerous times, my card ending in [redacted] was already canceled .I ask to put the refund another card, put kept getting the run around.I did not receive the refund for $12.00. How can I receive refund on a card that was no longer in use ?I told them numerous times ,but was ignored!! 
order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted]: Thank you for your complaint to the Revdex.com. According to our records we cancelled your membership per your request with Member Services on 06/**/15. Our records indicate we issued a refund in the amount of $12.00 back to the card ending in [redacted]. Again, please refer to Acquirer Reference Number [redacted] and contact your financial provider for further information. Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance. We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at ###-###-####, if you have further questions or concerns. Sincerely, Shawn N[redacted] Member Services Manager

Re: File No.: [redacted]To whom it may concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding his SCOUT subscription. We believe we have successfully addressed [redacted]’s complaint as outlined below.[redacted] signed up during a promotional offer on...

1/**/16 via the [redacted] website where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $9.95 he would then receive an additional 8 months free (9 months for the price of 1). According to our records we attempted to charge [redacted]’s credit card ending with the last 4 digits of 5639, cardholder name: [redacted], however the payment came back to us as invalid, consequently his subscription was deactivated.Subsequently, per [redacted]’s email correspondence which we received on March *, 2016 we advised him that his account went inactive as a result of non-payment for his initial subscription purchase on 1/**/16. Furthermore, [redacted] was advised that if he purchased a new subscription with a valid credit card, we would honor the original promotion that he was offered on January 23, 2016 as a one-time courtesy.Therefore we will not able to accommodate [redacted]’s request and issue him a refund in the amount of $9.95, nor can we provide him with 9 months free as we have not received payment from [redacted] for a monthly subscription. Please contact me if you have further questions or concerns.Sincerely,Shawn N[redacted]Manager, Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I told customer service representative numerous times that card was already cancelled before I asked for a refund.So I never recievd my refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]To Whom It May Concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding the renewal of his SCOUT subscription. We regret that [redacted] was dissatisfied with our service but believe that our renewal practices offer adequate notice and are consistent with all applicable laws. We believe we have successfully addressed [redacted] complaint as outlined below. [redacted] was unhappy that his subscription to SCOUT was automatically renewed and his credit card was charged for another year's subscription. The terms of agreement -- to which [redacted] consented to when he originally purchased his subscription -- indicate that the subscription will automatically renew annually until the customer contacts us to cancel the subscription. According to our records [redacted] did not contact us to cancel his subscription prior to being renewed.Our records indicate that as of 3/**/16 [redacted] has contacted his financial institution, [redacted] and has disputed the renewal charge in the amount of $99.95. Therefore, we ask that [redacted] contact [redacted] in regards to resolution of his dispute. Please contact me directly at ###-###-#### if you have further questions or concerns.Sincerely,[redacted]Manager, Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Nearly everything Scout has said is a falsification.  The "rejected" card was used and continues to be used for numerous subscriptions and monthly online payments, before during and after said event.  [redacted], and others have no issue with the card.  The only reason there was a gap between the original signup date, and the ultimate payment was that I attempted to contact Scout customer service at least 10 times, to resolve the issue, with not a single response.  Subsequent to the payment, and during the period for which I was being charged a monthly fee, I attempted to contact Scout customer service at least 25 times to resolve the issue, again with not a single response from them. The publisher of Scout's own Oklahoma Sooner site even offered to comp me the lost free months, because he knew my claims to be true.  Scout manufactured this whole line of events that they claim to allow them to renege on their offer of free months.  Scout employed deceptive and fraudulent practices throughout their dealings with me.So I accept nothing from Scout short of living up to their original offer of 8 free months that I was entitled to.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Re: File No.: [redacted]To whom it may concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding his SCOUT subscription. We believe we have successfully addressed [redacted]’s complaint as outlined below.[redacted] signed up during a promotional offer on 1/**/16 via the...

[redacted] website where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $9.95 he would then receive an additional 8 months free (9 months for the price of 1). According to our records we attempted to charge [redacted]’s credit card ending with the last 4 digits of 5639, cardholder name: [redacted], however the payment came back to us as invalid, consequently his subscription was deactivated.Subsequently, per [redacted]’s email correspondence which we received on March *, 2016 we advised him that his account went inactive as a result of non-payment for his initial subscription purchase on 1/**/16. Furthermore, [redacted] was advised that if he purchased a new subscription with a valid credit card, we would honor the original promotion that he was offered on January 23, 2016 as a one-time courtesy.Therefore we will not able to accommodate [redacted]’s request and issue him a refund in the amount of $9.95, nor can we provide him with 9 months free as we have not received payment from [redacted] for a monthly subscription. Please contact me if you have further questions or concerns.Sincerely,Shawn N[redacted]Manager, Member Services

[redacted]...

[redacted]To Whom It May Concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding the renewal of his SCOUT subscription. We regret that [redacted] was dissatisfied with our service but believe that our renewal practices offer adequate notice and are consistent with all applicable laws. We believe we have successfully addressed [redacted] complaint as outlined below. [redacted] was unhappy that his subscription to SCOUT was automatically renewed and his credit card was charged for another year's subscription. The terms of agreement -- to which [redacted] consented to when he originally purchased his subscription -- indicate that the subscription will automatically renew annually until the customer contacts us to cancel the subscription. According to our records [redacted] did not contact us to cancel his subscription prior to being renewed.Our records indicate that as of 3/**/16 [redacted] has contacted his financial institution, [redacted] and has disputed the renewal charge in the amount of $99.95. Therefore, we ask that [redacted] contact [redacted] in regards to resolution of his dispute. Please contact me directly at ###-###-#### if you have further questions or concerns.Sincerely,[redacted]Manager, Member Services

[redacted]
[redacted]
[redacted] Dear [redacted]: Thank you for your complaint to the...

Revdex.com. According to our records we cancelled your membership per your request with Member Services on 06/**/15. Our records indicate we issued a refund in the amount of $12.00 back to the card ending in [redacted]. Please refer to Acquirer Reference Number [redacted] Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance. We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at ###-###-####, if you have further questions or concerns. Sincerely, Shawn N[redacted] Member Services Manager

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] To whom it may concern: You recently forwarded to SCOUT a complaint filed by [redacted] regarding his SCOUT subscription. We believe we...

have successfully addressed [redacted] complaint as outlined below. [redacted] attempted to sign up during a promotional offer where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $9.95 he would then receive an additional 8 months free (9 months for the price of 1). According to our records [redacted] signed up for the monthly subscription via the [redacted] website on 1/*/15. Our records indicate we attempted to charge [redacted] credit card ending with the last 4 digits of [redacted] on 1/**/15, 1/**/15, 1/**/15 & 1/**/15 respectively, however the payment came back to us as a “generic decline” therefore his subscription was canceled as a result of non-payment. Subsequently, our records indicate that on 2/**/15 [redacted] purchased a new monthly subscription via the [redacted] website with a different credit card ending in the last 4 digits of [redacted], we received payment in the amount of $9.95 for his monthly subscription on 3/*/15. [redacted] did not purchase this subscription during a promotional offer, therefore, per the terms of agreement which he was required to accept, his subscription was set to automatically renew and be charged according to the billing period, unless he contacted us requesting to cancel his subscription. Our records indicate [redacted] did not contact us requesting to cancel his subscription until 2/**/16. Therefore we are unable to honor [redacted] request and issue him a refund in the amount of $89.95. Please contact me directly at ###-###-#### if you have further questions or concerns. Sincerely, Shawn N[redacted] Member Services Manager