Scout Media

Re: File No.: [redacted] To whom it may concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding his SCOUT subscriptionWe believe we have successfully addressed [redacted] ***’s complaint as outlined below[redacted] signed up during a promotional offer on via the [redacted] website where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $he would then receive an additional months free (months for the price of 1)According to our records we attempted to charge [redacted] ***’s credit card ending with the last digits of 5639, cardholder name: [redacted] ***, however the payment came back to us as invalid, consequently his subscription was deactivated.Subsequently, per [redacted] ***’s email correspondence which we received on March *, we advised him that his account went inactive as a result of non-payment for his initial subscription purchase on Furthermore, [redacted] was advised that if he purchased a new subscription with a valid credit card, we would honor the original promotion that he was offered on January 23, as a one-time courtesy.Therefore we will not able to accommodate [redacted] ***’s request and issue him a refund in the amount of $9.95, nor can we provide him with months free as we have not received payment from [redacted] for a monthly subscriptionPlease contact me if you have further questions or concerns.Sincerely,Shawn N***Manager, Member Services

[redacted] Dear [redacted] : Thank you for your complaint to the Revdex.comAccording to our records we cancelled your membership per your request with Member Services on Our records indicate we issued a refund in the amount of $back to the card ending in ***Please refer to Acquirer Reference Number [redacted] Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advanceWe apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at ###-###-####, if you have further questions or concernsSincerely, Shawn N [redacted] Member Services Manager

[redacted] To whom it may concern: You recently forwarded to SCOUT a complaint filed by [redacted] regarding his SCOUT subscriptionWe believe we have successfully addressed [redacted] complaint as outlined below [redacted] attempted to sign up during a promotional offer where he was presented with the opportunity to purchase a monthly subscription for $9.95, the offer stated that upon receipt of his payment of $he would then receive an additional months free (months for the price of 1)According to our records [redacted] signed up for the monthly subscription via the [redacted] website on 115, 115, & respectively, however the payment came back to us as a “generic decline” therefore his subscription was canceled as a result of non-paymentSubsequently, our records indicate that on [redacted] purchased a new monthly subscription via the [redacted] website with a different credit card ending in the last digits of ***, we received payment in the amount of $for his monthly subscription on Therefore we are unable to honor [redacted] request and issue him a refund in the amount of $Please contact me directly at ###-###-#### if you have further questions or concernsSincerely, Shawn N [redacted] Member Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I told customer service for Scout numerous times, my card ending in [redacted] was already canceled .I ask to put the refund another card, put kept getting the run around.I did not receive the refund for $How can I receive refund on a card that was no longer in use ?I told them numerous times ,but was ignored!! order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ** [redacted] To Whom It May Concern:You recently forwarded to SCOUT a complaint filed by [redacted] regarding the renewal of his SCOUT subscriptionWe regret that [redacted] was dissatisfied with our service but believe that our renewal practices offer adequate notice and are consistent with all applicable lawsWe believe we have successfully addressed [redacted] complaint as outlined below [redacted] was unhappy that his subscription to SCOUT was automatically renewed and his credit card was charged for another year's subscriptionThe terms of agreement -- to which [redacted] consented to when he originally purchased his subscription -- indicate that the subscription will automatically renew annually until the customer contacts us to cancel the subscriptionAccording to our records [redacted] did not contact us to cancel his subscription prior to being renewed.Our records indicate that as of [redacted] has contacted his financial institution, [redacted] and has disputed the renewal charge in the amount of $Therefore, we ask that [redacted] contact [redacted] in regards to resolution of his disputePlease contact me directly at ###-###-#### if you have further questions or concerns.Sincerely, [redacted] Manager, Member Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I told customer service representative numerous times that card was already cancelled before I asked for a refund.So I never recievd my refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Scout.com regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nearly everything Scout has said is a falsification The "rejected" card was used and continues to be used for numerous subscriptions and monthly online payments, before during and after said event [redacted] , and others have no issue with the card The only reason there was a gap between the original signup date, and the ultimate payment was that I attempted to contact Scout customer service at least times, to resolve the issue, with not a single response Subsequent to the payment, and during the period for which I was being charged a monthly fee, I attempted to contact Scout customer service at least times to resolve the issue, again with not a single response from themThe publisher of Scout's own Oklahoma Sooner site even offered to comp me the lost free months, because he knew my claims to be true Scout manufactured this whole line of events that they claim to allow them to renege on their offer of free months Scout employed deceptive and fraudulent practices throughout their dealings with me.So I accept nothing from Scout short of living up to their original offer of free months that I was entitled to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Scout.com regarding complaint ID [redacted] .Sincerely, [redacted]

[redacted] Dear [redacted] : Thank you for your complaint to the Revdex.comAccording to our records we cancelled your membership per your request with Member Services on Our records indicate we issued a refund in the amount of $back to the card ending in ***Again, please refer to Acquirer Reference Number [redacted] and contact your financial provider for further informationYour membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advanceWe apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at ###-###-####, if you have further questions or concernsSincerely, Shawn N [redacted] Member Services Manager

I'm a lifetime member of the North American Hunt Club, and have been for sometime. The club had many programs and giveaways that each member could sign up for and possibly receive free gear. I participated in the Field Testing program and received many items to keep for an honest review . But since Scout Media has taken over the benefits have gone away with promised returns that never come. They said In August of 2014 the field testing program would return that fall . It never did we get no responses to our complaints and the still advertise it as a "Benefit " of membership along with a "Contest" that does not exist. I would think if these programs were not to return we would be notified and they would NOT list it as a BENEFIT to perspective members . I'd advise to save your money and NOT JOIN any club that is affiliated with SCOUT MEDIA