Initial Business Response / [redacted] (1000, 5, 2014/01/31) */ This customer came in for a $detail, which we performedAfter he picked it up, he told us that he had been hoping that the detail would remove the paint splatter on the exterior of his truckThe level of detail required would have been several days and over $given the extent of the paint We offered to honor the original price given that he was mistaken, in order to provide good customer serviceWe did a detail over the course of several days- his truck was shining inside and out and the paint was removedOur detail department regularly handles glass cleaning- the way we clean the glass is with steel wool, not razorsThe truck already had razor marks on the windows- likely because the customer tried to get the paint off himself When the detail was complete, the customer was verbally harassing and went directly to the windows and pointed out the scratchesHe told me they were caused by razorswhich we never use in our detailing process Because the customer was irate and making mean remarks and comments on myself and my employees, we handed him the keys and asked him to leaveWe told him we would waive the cost simply to get him to leave the premises The damage was pre-existing before the customer brought his truck inHe was looking for something for nothing before he came inWe gave him over $in detail services and he paid $There was no damage done to his car at our shop When we picked
Initial Business Response /* (1000, 8, 2015/12/10) */
This customer came in for a complimentary detailShe picked up her car and left happy with the detailAt some point a few weeks later, she called and said that she had taken her car to the dealer for a scratched screen and they said
that it could not be repaired and had to be replacedThat was when she said that it had been damaged while on our property
The detail manager remembered the car and customer and was sure that no damage had occurred to that screen during the complimentary detailWe offered Ms *** a year of free details to settle it, which she acceptedThe next thing we hear, this case is filed
Initial Consumer Rebuttal /* (3000, 11, 2015/12/14) */
Hi ***,
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither
Sincerely Yours,
*** ***
Final Consumer Response /* (3000, 15, 2016/01/14) */
Hi Ms ***,
I apologize for my late reply, because I had my wisdom tooth extracted causing me dizzy for few days plus busy house work causing my fingers joints to swellI sincerely request you to let me submit my late complaint against SCR automotive!
After my first complimentary detail on May 22, I picked up my new car at about 4.30pm but did not immediately notice my GPS screen had been scratched as I didn't need itWhen I saw the scratch at about 5.15pm, I immediately called the business and wanted to return to show it to themBut I was told they had closed at pm and I could return another dayI had to be away for a few days, after which I returned with a friendMs *** asked me to get a quotation for the repairNo shop would repair a GPS screen; only the dealer offered a GPS replacement at $I informed *** but got no confirmation if they would pay for the replacement, despite repeated reminders
After my second complimentary detail on August 21, I asked about my scratched screen againI was offered one free detail instead of GPS replacement or screen repair, which I did not acceptI noticed several dirty spots on my car and asked that they be cleanedI also asked again for a formal email reply, which I have never received
I do not accept a year of free details because I no longer trust the business and I still need to get my GPS replaced or the screen repairedI request a compensation of $which is the monetary value of detailsThis is because on top of the details offered, I have unused details remaining from my gift certificateThank you
Sincerely Yours
On Thursday, December 2015, 23:41, *** *** wrote:
Hi ***,
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither
Sincerely Yours,
*** ***
Initial Business Response /* (1000, 5, 2014/01/31) */
This customer came in for a $250 detail, which we performed. After he picked it up, he told us that he had been hoping that the detail would remove the paint splatter on the exterior of his truck. The level of detail required would have...
been several days and over $1000 given the extent of the paint.
We offered to honor the original price given that he was mistaken, in order to provide good customer service. We did a detail over the course of several days- his truck was shining inside and out and the paint was removed. Our detail department regularly handles glass cleaning- the way we clean the glass is with steel wool, not razors. The truck already had razor marks on the windows- likely because the customer tried to get the paint off himself.
When the detail was complete, the customer was verbally harassing and went directly to the windows and pointed out the scratches. He told me they were caused by razors.. which we never use in our detailing process.
Because the customer was irate and making mean remarks and comments on myself and my employees, we handed him the keys and asked him to leave. We told him we would waive the cost simply to get him to leave the premises.
The damage was pre-existing before the customer brought his truck in. He was looking for something for nothing before he came in. We gave him over $1000 in detail services and he paid $0. There was no damage done to his car at our shop.
When we picked
Initial Business Response / [redacted] (1000, 5, 2014/01/31) */ This customer came in for a $detail, which we performedAfter he picked it up, he told us that he had been hoping that the detail would remove the paint splatter on the exterior of his truckThe level of detail required would have been several days and over $given the extent of the paint We offered to honor the original price given that he was mistaken, in order to provide good customer serviceWe did a detail over the course of several days- his truck was shining inside and out and the paint was removedOur detail department regularly handles glass cleaning- the way we clean the glass is with steel wool, not razorsThe truck already had razor marks on the windows- likely because the customer tried to get the paint off himself When the detail was complete, the customer was verbally harassing and went directly to the windows and pointed out the scratchesHe told me they were caused by razorswhich we never use in our detailing process Because the customer was irate and making mean remarks and comments on myself and my employees, we handed him the keys and asked him to leaveWe told him we would waive the cost simply to get him to leave the premises The damage was pre-existing before the customer brought his truck inHe was looking for something for nothing before he came inWe gave him over $in detail services and he paid $There was no damage done to his car at our shop When we picked
Initial Business Response /* (1000, 8, 2015/12/10) */
This customer came in for a complimentary detailShe picked up her car and left happy with the detailAt some point a few weeks later, she called and said that she had taken her car to the dealer for a scratched screen and they said
that it could not be repaired and had to be replacedThat was when she said that it had been damaged while on our property
The detail manager remembered the car and customer and was sure that no damage had occurred to that screen during the complimentary detailWe offered Ms *** a year of free details to settle it, which she acceptedThe next thing we hear, this case is filed
Initial Consumer Rebuttal /* (3000, 11, 2015/12/14) */
Hi ***,
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither
Sincerely Yours,
*** ***
Final Consumer Response /* (3000, 15, 2016/01/14) */
Hi Ms ***,
I apologize for my late reply, because I had my wisdom tooth extracted causing me dizzy for few days plus busy house work causing my fingers joints to swellI sincerely request you to let me submit my late complaint against SCR automotive!
After my first complimentary detail on May 22, I picked up my new car at about 4.30pm but did not immediately notice my GPS screen had been scratched as I didn't need itWhen I saw the scratch at about 5.15pm, I immediately called the business and wanted to return to show it to themBut I was told they had closed at pm and I could return another dayI had to be away for a few days, after which I returned with a friendMs *** asked me to get a quotation for the repairNo shop would repair a GPS screen; only the dealer offered a GPS replacement at $I informed *** but got no confirmation if they would pay for the replacement, despite repeated reminders
After my second complimentary detail on August 21, I asked about my scratched screen againI was offered one free detail instead of GPS replacement or screen repair, which I did not acceptI noticed several dirty spots on my car and asked that they be cleanedI also asked again for a formal email reply, which I have never received
I do not accept a year of free details because I no longer trust the business and I still need to get my GPS replaced or the screen repairedI request a compensation of $which is the monetary value of detailsThis is because on top of the details offered, I have unused details remaining from my gift certificateThank you
Sincerely Yours
On Thursday, December 2015, 23:41, *** *** wrote:
Hi ***,
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither
Sincerely Yours,
*** ***
Initial Business Response /* (1000, 5, 2014/01/31) */
This customer came in for a $250 detail, which we performed. After he picked it up, he told us that he had been hoping that the detail would remove the paint splatter on the exterior of his truck. The level of detail required would have...
been several days and over $1000 given the extent of the paint.
We offered to honor the original price given that he was mistaken, in order to provide good customer service. We did a detail over the course of several days- his truck was shining inside and out and the paint was removed. Our detail department regularly handles glass cleaning- the way we clean the glass is with steel wool, not razors. The truck already had razor marks on the windows- likely because the customer tried to get the paint off himself.
When the detail was complete, the customer was verbally harassing and went directly to the windows and pointed out the scratches. He told me they were caused by razors.. which we never use in our detailing process.
Because the customer was irate and making mean remarks and comments on myself and my employees, we handed him the keys and asked him to leave. We told him we would waive the cost simply to get him to leave the premises.
The damage was pre-existing before the customer brought his truck in. He was looking for something for nothing before he came in. We gave him over $1000 in detail services and he paid $0. There was no damage done to his car at our shop.
When we picked