SCRAM of California Inc

Good
Morning,
Mr***
*** was enrolled in our program on 7/2/15, and at that time he signed a
contract specifying the amount, and dates, he is to pay for monitoring services
renderedHe was set up with “walk-in” payments, and the contract, along with
him being informed verbally at time
of enrollment, specifies if payment is not
received on a scheduled date then the debit/credit card that was placed on file
with our company would be processed automatically and in the amount specified on the contract
Since
the date of Mr***’c complaint, we have spoken with him both in person and
over the phone regarding this matterThis issue should now be resolved
Please
contact me should you have any additional questions
Respectfully,
***
***, MBASCRAM of CaliforniaDirector of Operationsc***@scramca.com

Mr.*** is correct in his criticism. He had an outdated flier that he received at the courthouseWe are in the process of removing old fliers and expect that to be completed in January 2018. Should Mr*** have additional questions he is welcome to contact me at
***. Respectfully, *** ***Chief Operating OfficerSCRAM of California

Good Morning,This compliant has been settled and the issue was resolved. The customer was given another copy of her intake form on 11/19/15 that stated that her payment would be automatically deducted in the amount owed if the payment was declined. When the customer saw that she had...

signed the agreement on the day she was enrolled in the program, she accepted the payment of $225 could be taken out per the signed agreement. The client was also set up on a payment plan where she will be able to pay a reduced amount while on the program, but will be responsible for paying her balance off once she is done with the program. Per our company policy, we do not disclaim why or why not an individual receives a reduction in payments after a financial assessment has been conducted. This is clearly stated on our Financial Assessment Checklist form, paragraph 3, "If you have qualified for a rate reduction you will be notified by phone and/or email within 7 business days after your documentation has been received. If you do not qualify, you will NOT be contacted and further explanation will not be provided."Please let us know if you require any additional information. Thank you,SCRAM of California

Good Morning,
This compliant has been settled and the issue was resolved. The customer was given another copy of her intake form on 11/19/15 that stated that her payment would be automatically deducted in the amount owed if the payment was declined. When the customer saw that...

she had signed the agreement on the day she was enrolled in the program, she accepted the payment of $225 could be taken out per the signed agreement. The client was also set up on a payment plan where she will be able to pay a reduced amount while on the program, but will be responsible for paying her balance off once she is done with the program. Per our company policy, we do not disclaim why or why not an individual receives a reduction in payments after a financial assessment has been conducted. This is clearly stated on our Financial Assessment Checklist form, paragraph 3, "If you have qualified for a rate reduction you will be notified by phone and/or email within 7 business days after your documentation has been received. If you do not qualify, you will NOT be contacted and further explanation will not be provided."Please let us know if you require any additional information.
Thank you,
SCRAM of California

Good
Morning,
size="3">Mr. [redacted]
[redacted] was enrolled in our program on 7/2/15, and at that time he signed a
contract specifying the amount, and dates, he is to pay for monitoring services
rendered. He was set up with “walk-in” payments, and the contract, along with
him being informed verbally at time of enrollment, specifies if payment is not
received on a scheduled date then the debit/credit card that was placed on file
with our company would be processed automatically and in the amount specified on the contract.
Since
the date of Mr. [redacted]’c complaint, we have spoken with him both in person and
over the phone regarding this matter. This issue should now be resolved.
Please
contact me should you have any additional questions.
Respectfully,
[redacted]
[redacted], MBA
SCRAM of California
Director of Operations
c[redacted]@scramca.com

Review: Intake contract copies of agreement I signed on 8/17/15 are not being provided to me for my records. The representative, [redacted], I initially met and enrolled into the program with explained that my debit card would be placed on file for equipment deposit purposes only. Charges would not be processed unless the equipment was damaged. This same paper also outlined the cost at $15 per day for a duration of 120 days plus initial enrollment fee of $100. Total costs equalled $1900 and I paid $200 cash at that time. No explanation of payments being processed on the card provided for equipment deposit purposes without consent or notification was stated by Mr. [redacted]. However, weekly payments were needed for as much as possible to be current. Knowing my income was insufficient to meet the monthly cost of $400, I inquired about financial assistance or low income discounts. He provided a list of documentation for qualifying which must be received within 7 days and I emailed my documents to him on 8/24/15. I waited two weeks before inquiring status of rate reduction. No concern or importance was shown and by the end of September no info was given regarding my request for low income rate reduction. It was not until 10/715 after leaving message at corporate office in San Diego that Mr. [redacted] informed me I did not qualify. No further explanation would be given by him. When I requested something in writing for why my $700 monthly income did not qualify as low enough he refused stating they did not need to explain.Desired Settlement: I want copies of the paperwork I signed on 8/17/15, all copies of all paperwork. I also want a written notice for not meeting the low income requirements for reduced rate and an explanation of measuring criteria. I do not believe my financials were submitted by Mr. Valencia for review in the first place.

Business

Response:

Good Morning,This compliant has been settled and the issue was resolved. The customer was given another copy of her intake form on 11/19/15 that stated that her payment would be automatically deducted in the amount owed if the payment was declined. When the customer saw that she had signed the agreement on the day she was enrolled in the program, she accepted the payment of $225 could be taken out per the signed agreement. The client was also set up on a payment plan where she will be able to pay a reduced amount while on the program, but will be responsible for paying her balance off once she is done with the program. Per our company policy, we do not disclaim why or why not an individual receives a reduction in payments after a financial assessment has been conducted. This is clearly stated on our Financial Assessment Checklist form, paragraph 3, "If you have qualified for a rate reduction you will be notified by phone and/or email within 7 business days after your documentation has been received. If you do not qualify, you will NOT be contacted and further explanation will not be provided."Please let us know if you require any additional information. Thank you,SCRAM of California

Review: I was required to have a SCRAM bracelet installed. I gave a Credit Card to hold in case of damage to their belongings. They specifically said that I could pay cash for my bracelet and they would not use the card on file. A representative from Scram was supposed to help me with their financial program but have not returned numerous phone calls. When I received my CC Statement I noticed 2 transactions for a total of $240. I did not authorize this deduction. Furthermore I have left multiple messages and have called on a daily basis for two weeks now without a call returned.Desired Settlement: I want this company to return my call and explain to me what is going on and why they feel they have to right to charge my card whenever they feel like it. Since I am a client, I feel that calls should be returned within a timely manner. At this time, I am calling my card company and putting stop payments from SCRAM.

Business

Response:

Good

Morning,

Mr. [redacted] was enrolled in our program on 7/2/15, and at that time he signed a

contract specifying the amount, and dates, he is to pay for monitoring services

rendered. He was set up with “walk-in” payments, and the contract, along with

him being informed verbally at time of enrollment, specifies if payment is not

received on a scheduled date then the debit/credit card that was placed on file

with our company would be processed automatically and in the amount specified on the contract.

Since

the date of Mr. [redacted]’c complaint, we have spoken with him both in person and

over the phone regarding this matter. This issue should now be resolved.

Please

contact me should you have any additional questions.

Respectfully,

[redacted], MBASCRAM of CaliforniaDirector of Operationsc[redacted]@scramca.com

Review: I have a debit card on file with the company, but had made a payment with a different card previously. The company charged the card that is not on file with them for $200 without authorization or prior notice.Desired Settlement: I want a written apology and full refund with indemnifications, in addition to the remainder of my outstanding and future debt waived without question or appeal.