SCRAM of California

Mr[redacted] is correct in his criticism He had an outdated flier that he received at the courthouseWe are in the process of removing old fliers and expect that to be completed in January Should Mr [redacted] have additional questions he is welcome to contact me at [redacted] Respectfully, [redacted] Chief Operating OfficerSCRAM of California

Good Morning, This compliant has been settled and the issue was resolvedThe customer was given another copy of her intake form on 11/19/that stated that her payment would be automatically deducted in the amount owed if the payment was declinedWhen the customer saw that she had signed the agreement on the day she was enrolled in the program, she accepted the payment of $could be taken out per the signed agreementThe client was also set up on a payment plan where she will be able to pay a reduced amount while on the program, but will be responsible for paying her balance off once she is done with the programPer our company policy, we do not disclaim why or why not an individual receives a reduction in payments after a financial assessment has been conductedThis is clearly stated on our Financial Assessment Checklist form, paragraph 3, "If you have qualified for a rate reduction you will be notified by phone and/or email within business days after your documentation has been receivedIf you do not qualify, you will NOT be contacted and further explanation will not be provided."Please let us know if you require any additional information Thank you, SCRAM of California

Good Morning, size="3">Mr [redacted] was enrolled in our program on 7/2/15, and at that time he signed a contract specifying the amount, and dates, he is to pay for monitoring services renderedHe was set up with “walk-in” payments, and the contract, along with him being informed verbally at time of enrollment, specifies if payment is not received on a scheduled date then the debit/credit card that was placed on file with our company would be processed automatically and in the amount specified on the contract Since the date of Mr [redacted] ’c complaint, we have spoken with him both in person and over the phone regarding this matterThis issue should now be resolved Please contact me should you have any additional questions Respectfully, [redacted] , MBA SCRAM of California Director of Operations c [redacted] @scramca.com

Good Morning,This compliant has been settled and the issue was resolvedThe customer was given another copy of her intake form on 11/19/that stated that her payment would be automatically deducted in the amount owed if the payment was declinedWhen the customer saw that she had signed the agreement on the day she was enrolled in the program, she accepted the payment of $could be taken out per the signed agreementThe client was also set up on a payment plan where she will be able to pay a reduced amount while on the program, but will be responsible for paying her balance off once she is done with the programPer our company policy, we do not disclaim why or why not an individual receives a reduction in payments after a financial assessment has been conductedThis is clearly stated on our Financial Assessment Checklist form, paragraph 3, "If you have qualified for a rate reduction you will be notified by phone and/or email within business days after your documentation has been receivedIf you do not qualify, you will NOT be contacted and further explanation will not be provided."Please let us know if you require any additional informationThank you,SCRAM of California