Scrapperdoodle

We have sent out a "release form" it needs to be signed, dated and returnedThen I will issue the check?

The item in question was reported as damaged to me on the day of the moveMy movers were told that the piece would not be reported and that I was being informed in case the customer called at a later dateI was called weeks later and I originally scheduled for a repair person to fix the piece After seeing the damages he felt that the piece could not be fixedThe customer did not take any additional insurance so as the contract clearly states it would be valued at cents per poundThe damage to the inside of the home was never reported until just recentlyI have seen pictures and from them can only determine there is a small amount of minor scrapes and scuffs that in no way could I confidently say it was caused by my moversThe valuation on the furniture piece shown would be between $50-I would suggest the highest amount and am willing to offer $

I would be happy to forward a copy of the contract signed and the clearly detailed section regarding "valuation".? ? Sincerely,? [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: He NEVER sent a release form and I have no reason to believe, after the history we have experienced with him, that even if he now sent one, he would be honorable and actually make the payment he promises to make. I would gladly sign his form after receiving payment of $100. Thank you for your assistance
Regards,
*** ***

Upon arriving at the customers house and conducting a walkthroughI approached the customer immediately to ask when they needed to give up possession of the homeI asked this because the house was in absolutely no condition to moveBoxes were not taped on the BOTTOM or
the top(over boxes not taped on top or bottom)Dresser drawers full of books and breakables, china buffets with serving dishes still inside, candles packed in drawersAll furniture was used as boxes and in no way could be moved without removing drawersCustomer stated that was her intended method of packingAfter learning that she had to be out in the next hours we made a conscious decision to help, as opposed to leaving the move because of its current conditionAfter bringing truckloads of furniture to the house (if packed correctly I would have been completed)I still had another truck load of miscellaneous unboxed piles of items to move(keep in mind, the previous truckloads contained miscellaneous items I wouldnt normally take) The customer was trying with their friends and children to helpNo more than 4-people moving essentially couch cushions(not an exaggeration)Her own son and my movers were witness to me stating, and customer agreeing that the rest would have to be charged at an hourly rateAs far as missing or stolen items? I can only say this, there was a firearm reported by the detective that was withdrawn, I was told personally that $was missing not 200, the check (check) was reported a day later and the crystal box is the first im hearing of itAgain, keep in mind this should be reflected in a police reportAs far as broken items? I am aware of a plastic bird bathAs far as the jewelryI personally stopped the move and closed the bathroom at the original location to make sure the jewelry was secured by the customer when I was made aware that it was left unattended, unsecured and unboxedThere is "valuation" on the bird bathThe bed I brought to the sons attention that it was previously damagedThe pictures? they were fine when I leftI will offer cents per pound for the pound plastic bird bath.Truthfully, Bill L***

The move had some difficulty"s that we acknowledge and are sending the customer a claim formAfter several conversations with the customer the list of complaints grewAfter reading this it has now grown even moreWe are offering a settlement for $per the terms of our signed contract

I am sorry the move did not meet the customers expectationsI am willing to refund the minutes the customer stated for the amount of time the movers were lost.That seems to be the only "provable" point that was madeAs for the opinions and accusations? We offer all customers a "guaranteed
price" for their move based on the inventory they submitAll other moves are hourly basedThe movers in question have very high marks with previous customersI am not sure what they could have done to meet this customers expectations. Sincerely, Bill L***

I offered to send movers on an hourly basis or send the movers for the price that was quotedThe customer demanded that I do the job for the quoted amount and move additional items for freeI assumed all responsibility for miscommunication, although I honestly felt there was blame to shareOnce I
established that we would meet the customers scheduling demands the price became an issueI regret the inconvenience and feel justified in my responseAs we could not provide any services, I do not feel we are obligated to reimburseWe try are very best to meet all of our customers needsUnfortunately, this time it was not possible

Again, One of us (presumably me) made a mistake scheduling this moveThis was an issue for about minutesI called back to let the customer know we could do the move in the required time frameAfter reviewing her inventory for accuracy I informed her that her "guaranteed price" would increaseThe customer was unhappyStating that the scheduling confusion should be enough for me to move whatever the customer required for the amount stated in her original quoteI offered choicesfirst to move the original items at the original price or 2, send the movers on an hourly basisWhen it became clear to me that there was no reasonable solution, I suggested the customer look elsewhereWe move over customer a year, my reputation shows that we take their satisfaction as our #goalSome customers we can't find a common groundFor that I am sorry.

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Complaint: ***
I am rejecting this response because:I still have yet to receive any compensation from Aardvark which isn’t surprising since he promised to pay $a couple months agoIs there anything else that can be done?I am so appreciative of your follow thru to try to assist in this matter! Bill should be pictured on the wall of shame!
Regards,
*** ***

We have sent out a "release form" it needs to be signed, dated and returnedThen I will issue the check

The item in question was reported as damaged to me on the day of the moveMy movers were told that the piece would not be reported and that I was being informed in case the customer called at a later dateI was called weeks later and I originally scheduled for a repair person to fix the piece
After seeing the damages he felt that the piece could not be fixedThe customer did not take any additional insurance so as the contract clearly states it would be valued at cents per poundThe damage to the inside of the home was never reported until just recentlyI have seen pictures and from them can only determine there is a small amount of minor scrapes and scuffs that in no way could I confidently say it was caused by my moversThe valuation on the furniture piece shown would be between $50-I would suggest the highest amount and am willing to offer $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:UnacceptableI understand you are trying to make yourself appear more professional here, but that isn't the caseIn fact, looking through your reviews everywhere online says otherwiseI won't be satisfied until some compensation is madeThis business caused me tremendous stress and money (as my husband missed a day of work) and it frustrates me even further that the wrong you did is simply being excused with a "minute mistake" remarkLudricous.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I would be happy to forward a copy of the contract signed and the clearly detailed section regarding "valuation".? ? Sincerely,? *** ***

Revdex.com note: The business and consumer resolved the issue through mediationComplaint is closed "resolved"