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ScratchAndDentUSA.com Reviews (2)

Review: We purchased four appliances with Scratch and Dent in Paterson, NJ. A washer, dryer, Refrigerator and a range microwave. We felt we got a great deal spending about $3,000.

They informed me that they go over every appliances to make sure it is in working condition. Three out Four appliances were either delivered not working or broke immediately after receiving them. They came out a repaired the washer, then a week later the dryer. Now my over the range microwave, went out and I notified them immediately on December [redacted] 2014. It is now January [redacted] 2014 and they have not repaired it. They said they would replace my microwave with a new one if I brought it into the store in Paterson. However, when I informed them that I had paid to have the microwave installed wanted them to deliver a new one and install it, (delivery was included with the purchase price) they suddenly were out of stock. We then came to an agreement that they would send me a new PCB to repair the microwave and I would replace the part myself, (I was frustrated at this point and just agreed to this so that I could have a microwave again).

I cannot tell you how many times I have called them throughout this process but, they never answer the phone and the voicemail is always full so a message can't be left. We do have a back and forth email chain that is 19 emails long and still nothing! I wish I had investigated them more because now I see nothing but complaints about them all over the web so I'm sure this isn't the first time that you've heard about them. I thought they were safe because they claim to be a factory authorized rep for Samsung and the other brands that they represent but now I'm wondering if that is a lie too.Desired Settlement: I would like my microwave to be repaired or replaced and if it is replaced, I would like them to install the new one. Once this is accomplished, I hope to never hear from them again.

Consumer

Response:

At this time, I have not been contacted by ScratchAndDentUSA.com regarding complaint ID [redacted]. They have not returned emails or phone calls.

Sincerely,

Review: On or around November *, 2013, I paid $799.00 for a stove in advance with the promise that I was going to get a matching refrigerator. Both items were to be delivered together. They were unable to provide me with a suitable matching refrigerator so I canceled the order for the stove, especially since I never received it. I was told by john that I would receive my refund with in 3-4 business days. When I didn't receive my refund, I search online and found another number for the company which is [redacted]. when I called a spoke with a women who said she was responsible for all refunds and she would call john to verify and call me back. She never called me back . I called john again and he told me to called [redacted] to speak to the [redacted]. John did not want to give me the name of the [redacted]. When I spoke with the [redacted] about my refund the [redacted] told me that I will not receive any fund and I should go a pick up the stove. I explained that I had already purchased a stove and refrigerator and I just need a my money back. The [redacted] said their is a no refund policy. I explain I was never told about this policy. He then hung up the phone on me.Desired Settlement: I would like to have the $799 refunded to me

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Description: APPLIANCES-SMALL-DEALERS

Address: 405 26th Avenue, Astoria, New York, United States, 11102

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