Screen Archives Entertainment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because the issue remains unresolvedThe business has done nothing to address the complaint Regards, [redacted] ***

June 7, [redacted] ’s second complaint alleges that during our conversation that I was rude to himIn reality, we never spokeIndeed, the emails provide an accurate transcription of our communication and at no point was I rude to himBut strangely he does not include any emails in his complaint to support his allegation or to allow the reader decide to for his or her own self.Indeed, I closed [redacted] ’s account after numerous attempts to reconcile his complaint, including offers of full refunds, but he seems to be more interested complaining than resolutionWe are under no obligation to sell or ship to customers who are impossible to satisfy.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I stated previously to ** [redacted] , I have no problem offering e-mails to show how curt he was with me If necessary, I have no problem providing them We never did speak, but the e-mails speak for themselves ** [redacted] is not providing solutions that are viable any longer At no time did I want to return the items as they were almost immediately opened upon arrival to my home As stated previously, ** [redacted] has no regards for his customer base and wants to distract by offering what he considers solutions so that he may seem to be in compliance with the standards set forth by modern businessAs explained previously, I merely was mentioning to ** [redacted] that the sale that his company puts on from time to time is unclear At the time I made the purchase, the message he likely copied and pasted to his response was not present on the site That's why I sent the email with the initial inquiry Aside from that issue, ** [redacted] 's company has no regard for a price guarantee I made a purchase one week and the very next week, the film I purchased was ten dollars less His company told me at the time that if I wanted this price, the only course of action was to send back my copy and order a new one, paying for shipping both ways Seems like a convoluted plot for a ten dollar discountThis issue is not resolved I believe ** [redacted] to be conducting business improperly and looking at profits over customers at all junctures Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Repeatedly I spoke with *** about the subject and he was consistently rude with me regarding my question I never asked for a copy of the film as compensation for the problem, he merely offered it seemingly to shut me up When he was contacting me about the situation, I continually offered to send him supporting emails to my claims of unfair business practices and he never acknowledged this He stated to me on several occasions during the correspondences that he's been in the business for years and never had a poor customer relation Without hesitation he closed my account with the company, stating there was nothing further he could do It is my belief that there is plenty he could do, just not anything he was willing to doMy other complaints which included a simple price guarantee were met with immediate refusals He did offer me a full refund but I explained to him that would not be possible considering I have since opened and watched them A refund was never what I wanted The information on the website concerning the promotion was no longer on the website when I placed my orderI believe this company should be held accountable for their severe lack of customer service and general rudeness when dealing with customers Furthermore, I believe the action of closing my account as some sort of punishment was way out of line
Regards,
*** ***

Customer agreed to return disc upon return he will get a replacement disc or a full refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint:...

[redacted]
I am rejecting this response because the issue remains unresolved. The business has done nothing to address the complaint.
Regards,
[redacted]

June 7, 2014[redacted]’s second complaint alleges that during our conversation that I was rude to him. In reality, we never spoke. Indeed, the emails provide an accurate transcription of our communication and at no point was I rude to him. But strangely he does not include any emails in his complaint to support his allegation or to allow the reader decide to for his or her own self.Indeed, I closed [redacted]’s account after numerous attempts to reconcile his complaint, including offers of full refunds, but he seems to be more interested complaining than resolution. We are under no obligation to sell or ship to customers who are impossible to satisfy.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As I stated previously to **. [redacted], I have no problem offering e-mails to show how curt he was with me.  If necessary, I have no problem providing them.  We never did speak, but the e-mails speak for themselves.  **. [redacted] is not providing solutions that are viable any longer.  At no time did I want to return the items as they were almost immediately opened upon arrival to my home.  As stated previously, **. [redacted] has no regards for his customer base and wants to distract by offering what he considers solutions so that he may seem to be in compliance with the standards set forth by modern business.
As explained previously, I merely was mentioning to **. [redacted] that the sale that his company puts on from time to time is unclear.  At the time I made the purchase, the message he likely copied and pasted to his response was not present on the site.  That's why I sent the email with the initial inquiry.  Aside from that issue, **. [redacted]'s company has no regard for a price guarantee.  I made a purchase one week and the very next week, the film I purchased was ten dollars less.  His company told me at the time that if I wanted this price, the only course of action was to send back my copy and order a new one, paying for shipping both ways.  Seems like a convoluted plot for a ten dollar discount.
This issue is not resolved.  I believe **. [redacted] to be conducting business improperly and looking at profits over customers at all junctures.
Regards,
[redacted]

June 2, 2014We have attempted to resolve the issues direct with the complainant, including a full refund of any merchandise he has purchased from us, provided it is returned in good condition. We even offered to send him a free copy of the promotional item, albeit not an autographed...

copy.In his complaint, he states that he didn’t know about the requirements of the promotion and placed his order one hour and nine minutes before it started, yet he acknowledges that he emailed an inquiry after placing the order and got a response that the promotion didn’t start until 4 p.m. ET. The language on the site is very clear, as hundreds of other customers placed their orders as soon as soon as the promotion started. This is a frequent promotion by the manufacturer to help drive sales. The disclaimer notes that at “4 p.m. ET. Twilight Time will release new titles. With today’s new titles, there is a limited signed edition of (title) autographed by (name). In order to qualify for this promotion, you must purchase $100. before shipping costs are included of Twilight Time titles. This promotion is strictly limited to one per customer.”At any time prior to 4 p.m., the complainant could have canceled his order, and placed it again after 4 p.m. to qualify for the promotion. On the order placed, the complainant wrote a note acknowledging the promotion and that he hopes he “was still in time to get the special. He could not have known about the special promotion without reading the disclaimer, but chose not to follow the rules.The complainant has rejected our offer of a full refund; therefore, we have closed this inquiry.    Sincerely,

Review: On Wednesday, April 23rd, I was made aware of a sale on this website where if you bought over $100 in products from the website, you got the chance to get a free copy of another film for free. That's all that it said. I made the purchase of over $100 and placed it around 3 P.M. I sent them an e-mail about the promotion, not exactly knowing how I would have to claim the free copy. I got an e-mail back explaining that I would have to have had the Blu-Ray in my cart at exactly 4 P.M. It didn't say that on the website at all.I went back to find the promotion on the site, but it has since been taken down. I feel that this is a cheap ploy to get people to purchase things from this website. The only reason I bought the movies I did today was due to the deal that was going on. Desired Settlement: I feel that an explanation is necessary. The website was incredibly vague concerning the deal that was going on. They need to be clearer with the their descriptions. This is not fair to the consumer.

Business

Response:

June 2, 2014We have attempted to resolve the issues direct with the complainant, including a full refund of any merchandise he has purchased from us, provided it is returned in good condition. We even offered to send him a free copy of the promotional item, albeit not an autographed copy.In his complaint, he states that he didn’t know about the requirements of the promotion and placed his order one hour and nine minutes before it started, yet he acknowledges that he emailed an inquiry after placing the order and got a response that the promotion didn’t start until 4 p.m. ET. The language on the site is very clear, as hundreds of other customers placed their orders as soon as soon as the promotion started. This is a frequent promotion by the manufacturer to help drive sales. The disclaimer notes that at “4 p.m. ET. Twilight Time will release new titles. With today’s new titles, there is a limited signed edition of (title) autographed by (name). In order to qualify for this promotion, you must purchase $100. before shipping costs are included of Twilight Time titles. This promotion is strictly limited to one per customer.”At any time prior to 4 p.m., the complainant could have canceled his order, and placed it again after 4 p.m. to qualify for the promotion. On the order placed, the complainant wrote a note acknowledging the promotion and that he hopes he “was still in time to get the special. He could not have known about the special promotion without reading the disclaimer, but chose not to follow the rules.The complainant has rejected our offer of a full refund; therefore, we have closed this inquiry. Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I ordered products from the company. The company had not shipped the product. I called the company and spoke with one of the rudest persons I have ever dealt with. I explained that I wished to have the products that were available shipped to me and would wait on the product that was not available (which I agreed to when I put in the order). He said he would ship the products. I received a notice that the products had been shipped minus the unavailable product. I received two charges. One for the price of the original order of all 4 products totaling $127 and one for the price of the 3 available products totaling $96.10. I emailed twice about the issue. I finally received an email that he would refund the DIFFERENCE in the price. No, that is NOT ACCEPTABLE! I was CHARGED OVER DOUBLE! I will have the extra charge reversed one way or another.Desired Settlement: I want a refund and I want an apology for the way I was treated by this rude company.