We made a deal with this customer on the Impala and she needed a $1,down and only had $ [redacted] was able to get the deal done with just the $She was joint on the loan with her boyfriendBoyfriend stated he had license and would bring them back so we can get a copyWe found out License wasn’t good, then he stated he had driving privileges and that he could provide the informationCustomer couldn’t provide that eitherWe told the customer due to not providing the information, we couldn’t get the bank to approve the dealThen the issue came into play because the customer would never bring the car backDodging phone calls, we went by the house, left messages, ex, ex [redacted] got involved and spoke with her a couple times as well and customer set up multiple appts to bring the vehicle back, but didn’tCustomer even came up here with her Uncle who wanting to get involved because she painted the picture like we were getting over on her [redacted] and I pull them in his office and we explained the situation to him and even he understood and asked her (in front of us) why didn’t you bring the carShe didn’t have an answer.(Customer had the car 2-weeks putting more miles on it) Uncle said, guys I understand now that its explained to me, have a nice dayCustomer says she would bring the car that night again and didn’tSo [redacted] got the repo guy involved then we finally got the car [redacted] explained that due to time frame and paying the repo guy that she would not get back the full $He told her if she brings the keys he’d give her $back and she did so we gave her the $ Part of agreeing to even give her a chance to bring the keys back in exchange for the $was that she would rescind this complaint with the Revdex.com as it is totally ridiculous and clearly in malicePerhaps at this point if she does not agree to withdraw this totally invalid and malicious complaint we will have to contact our attorneys and sue for the full damages under the signed agreement of the "Recission Agreement" which shows she owes considerably more money for the use of the vehicle
I spoke to the customer on the phone about this concern, perhaps after this was filed?We agreed that the price she offered to pay for the car is the total cost she paidFor disclosure we worked the figures like this.She did not pay more than her offer on the car, even with this coverage In essence, the coverage was given at no extra cost [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, I would like to make a note that I explained to Brad Wood that he needs his sales people to explain to customers that the rebates are specific to certain vehiclesHe said that he wouldI would also like to say that it has been very difficult trying to get the correct message to Revdex.comCase was closed before it was resolved because I didn't receive an email from Revdex.com that I needed to contact themI sent email yesterday explaining all this and it is not on the complaintWebsite is not user friendly Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I reject [redacted] ***'s response because the dealership does not see what they are doing as wrong From their response: "The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"." Just because this is "common practice" does not make it right The vehicle with the internet price advertised/quoted does not even exist on Gerry Wood's lot This is dishonest, intended or not My advice to them is don't advertise or quote a price on the internet that cannot be met To me that is Bait and Switch, and if no one has told them this before, it is time for the to hear it Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Very unprofessional *** ! I'm glad this is how you treat your customersDon't worry you won't have to (and I quote) "Deal with this" anymore I will take my business elsewhere.
Regards,
*** ***
*** *** came in last night and worked with *** ***, *** ***, and *** ***She was on a specific vehicle 15K201, and this car has a internet price of $15,
*** showed her the vehicle, demonstrated it, and presented purchase numbers*** states that Mrs*** had a issue with the figures immediately and he took her to the website and reviewed the price with her as well as reading her the disclosure of our pricing and what it does and does not includeShe stated to *** and *** that she did not want the additional accessories and additions, nor was she interested in paying for them and insisted on looking at another Soul on the lot without these additionsWe let her know that we could show her a vehicle with less adds but all our new vehicles had some adds like tint, muds, wheel locks, market adjustment, and appearance packagesWe presented 15Kto her as this Soul only had $worth of adds which was significantly lower that the adds from 15KShe looked at the vehicle and liked it and the numbers, but stated she could not do anything without her husband whom would not be able to come in until ThursdayAnd that’s where we left off…
The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"If Ms*** wishes to speak to the Owner/General Manager *** *** she is welcome to call him at ###-###-####
As a not to the Revdex.com we would have preferred her to make an attempt to speak with senior management prior to the Revdex.com opening an official complaint, as is practice with other consumer protection agencies, and suggest the Revdex.com takes a look at its internal processes to suggest to a consumer with a concern that they try and reach the owner or top level manager for resolution prior to accepting such a complaint
We received a request from Ms*** to provide the documentation regarding the pricing of her purchase, and the contract and worksheetWe promptly sent scanned copies of those documents which clearly outline the figures of the purchaseWe have not received a request for a window sticker or
vehicle addendum until this pointWe would have gladly addressed this question, as we have all of her other questions in the past
We laminate the original window stickers and addendums as a courtesy to our clients so they can retain those documents for the long haulIt is not our practice to retain these items, and they are provided to the customerAt this time Gerry Wood Honda is not in possession of these items
With regards to "what was installed", we can say this;
The vehicle was sold to Ms*** with the following accessories installed at the dealership on her car prior to sale;
Wheel locks
Mud Guards
Trunk Tray
Window Tint
If we can be of further assistance with Ms***s concerns please don't hesitate to contact me
Sincerely,
*** ***
General Manager
Gerry Wood Honda
I am rejecting this response because:
I have sent email and left a message on voice mail to Brad Wood several days agoAs of today, he has not contacted me back
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I ask for the window sticker at purchase and the matter was brushed away and I still don't have the window stickerI do know though it is a law for me to have oneI will and have difinitly learned a leason from all of thisSome people just don't careBut you know what I am not going to fight over this cause it is not worth itIf they can live with it then that is fine and I hope they have a great day! I have never been so discouraged with a car dealership as I have with Gerry Wood HondaI am so sick and tired of even discussing matters with them.
Regards,
*** ***
Clearly this is a communication issueThe customer offered us a price on the carWe accepted itBut, as we had already put the protection package on the car and couldn't take it off, we lowered the figure she offered by $and then added the protection price back, therefore getting back to her original offerWe did this 1) for clear disclosure2) because as we had installed the appearance protection we wanted to make sure she got the coverageOf course she has the contract that shows this, we did it all above board.Now, if she wants to pay us the original offer she made, which is $more than the sale price shown on her contract, we'll be happy to accept that and cancel her coverageMakes absolutely no sense at all to do this, but it sounds like she is more interested in establishing a principle than what makes sensein hind sight we'd have taken the offer she made and not given her the coverageThe result would have been that she would have paid the same amount in the end, but I wouldn't have to deal with this!
*** ***
They like to employ the old "bait and switch" tacticWhere they advertise certain cars or deals and then when you get there they've conveniently just sold the vehicle that you want but they've fortunately got a similar vehicle right hereIt's a desperate method used by dealers that are unsuccessful with honest ways so they resort to these measures to try and sell cars
What them and all the other dealers in salisbury don't realize is that they charge way too much for their vehicles and people know itPeople do research nowadays before buying a car and you see that there's much better prices just minutes in any directionAnd low-and-behold, those dealers are successfulThey could learn something hereBe fair with your prices, don't advertise deals just to get people onto the lot and treat the customer with respect and you might be successfulStray from this formula and you're destined for failure and determined to resort to these asinine tactics just to scrape by
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I filed this after I spoke to *** ***As stated I feel like I was tricked into the sales priceThe package cost an additional $I'm not sure why they keep saying its freeI have the contractThe package was never brought up until I signed the contractI previously stated on The other email that no other dealership automatically adds this to the sales priceIt is a optionThere is no way this is mandatory The items in the contract listed as mandatory are Dealer administrative fee and secure ETCH All other items are added inI still would like a refund of $I have a copy of the contract if needed.
Regards,
*** ***
Called and spoke to Josh smith and explained my situation and my credit and he assured me that they would take care of meWent to the dealership and Bailey T*** from the get go was extremely helpful and worked with us for four days until we got the van we wantedSales manager was great alsoAlways up front and truthful with usWould recommend these guys anytimeGO SEE BAILEY AND THE TEAM AT GEEYWOOD
We made a deal with this customer on the Impala and she needed a $1,000 down and only had $500. [redacted] was
able to get the deal done with just the $500. She was joint on the loan with her boyfriend. Boyfriend stated he had license
and would bring them back so we can get a copy. We found out License wasn’t good, then he stated he had driving privileges
and that he could provide the information. Customer couldn’t provide that either. We told the customer due to not providing the information, we couldn’t get the bank to approve the deal. Then the issue came into play because the customer would never bring the car back. Dodging phone calls, we went by the house, left messages, ex, ex. [redacted] got involved and spoke with her a couple times as well and customer set up multiple appts to bring the vehicle back, but didn’t. Customer even came up here with her Uncle who wanting to get involved because she painted the picture like we were getting over on her. [redacted] and I pull them in his office and we explained the situation to him and even he understood and asked her (in front of us) why didn’t you bring the car. She didn’t have an answer.(Customer had the car 2-3 weeks putting more miles on it) Uncle said, guys I understand now that its explained to me, have a nice day. Customer says she would bring the car that night again and didn’t. So [redacted] got the repo guy involved then we finally got the car. [redacted] explained that due to time frame and paying the repo guy that she would not get back the full $500. He told her if she brings the keys he’d give her $200 back and she did so we gave her the $200.
Part of agreeing to even give her a chance to bring the keys back in exchange for the $200 was that she would rescind this complaint with the Revdex.com as it is totally ridiculous and clearly in malice. Perhaps at this point if she does not agree to withdraw this totally invalid and malicious complaint we will have to contact our attorneys and sue for the full damages under the signed agreement of the "Recission Agreement" which shows she owes considerably more money for the use of the vehicle.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted] I reject [redacted]'s response because the dealership does not see what they are doing as wrong.
From their response: "The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"."
Just because this is "common practice" does not make it right. The vehicle with the internet price advertised/quoted does not even exist on Gerry Wood's lot. This is dishonest, intended or not. My advice to them is don't advertise or quote a price on the internet that cannot be met. To me that is Bait and Switch, and if no one has told them this before, it is time for the to hear it.
Regards,
[redacted]
I spoke to the customer on the phone about this concern, perhaps after this was filed?We agreed that the price she offered to pay for the car is the total cost she paid. For disclosure we worked the figures like this.She did not pay more than her offer on the car, even with this coverage....
In essence, the coverage was given at no extra cost. [redacted]
Johana, I am responding to the attached letter. I have not responded because we addressed the customers complaint immediately upon receiving the complaint and the customer agreed to communicate with you to close her complaint. I can only assume that after investing...
time and money into this client that they have not lived up to their agreement. That is very unfortunate as we have done everything the client asked of us in their complaint. I am asking that the Revdex.com reach out to the customer to verify my statement above and close the case in the correct manor. It is unfortunate that a client would choose to lie to us and do business this way, and I hope the Revdex.com in this case does their homework and isn’t simply a consumer advocate with a rubber stamp. I look forward from a reply from you about this matter. Brad [redacted] Gerry Wood Auto Group Gerry Wood Chrysler-Dodge-Jeep-Ram Gerry Wood Honda Gerry Wood Kia Gerry Wood Pre-Owned 525 Jake Alexander Blvd. South Salisbury, NC 28147 [redacted] 704-637-9090 (main) www.gerrywoodauto.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I would like to make a note that I explained to Brad Wood that he needs his sales people to explain to customers that the rebates are specific to certain vehicles. He said that he would.
I would also like to say that it has been very difficult trying to get the correct message to Revdex.com. Case was closed before it was resolved because I didn't receive an email from Revdex.com that I needed to contact them. I sent email yesterday explaining all this and it is not on the complaint. Website is not user friendly.
Regards,
[redacted]
We made a deal with this customer on the Impala and she needed a $1,down and only had $ [redacted] was able to get the deal done with just the $She was joint on the loan with her boyfriendBoyfriend stated he had license and would bring them back so we can get a copyWe found out License wasn’t good, then he stated he had driving privileges and that he could provide the informationCustomer couldn’t provide that eitherWe told the customer due to not providing the information, we couldn’t get the bank to approve the dealThen the issue came into play because the customer would never bring the car backDodging phone calls, we went by the house, left messages, ex, ex [redacted] got involved and spoke with her a couple times as well and customer set up multiple appts to bring the vehicle back, but didn’tCustomer even came up here with her Uncle who wanting to get involved because she painted the picture like we were getting over on her [redacted] and I pull them in his office and we explained the situation to him and even he understood and asked her (in front of us) why didn’t you bring the carShe didn’t have an answer.(Customer had the car 2-weeks putting more miles on it) Uncle said, guys I understand now that its explained to me, have a nice dayCustomer says she would bring the car that night again and didn’tSo [redacted] got the repo guy involved then we finally got the car [redacted] explained that due to time frame and paying the repo guy that she would not get back the full $He told her if she brings the keys he’d give her $back and she did so we gave her the $ Part of agreeing to even give her a chance to bring the keys back in exchange for the $was that she would rescind this complaint with the Revdex.com as it is totally ridiculous and clearly in malicePerhaps at this point if she does not agree to withdraw this totally invalid and malicious complaint we will have to contact our attorneys and sue for the full damages under the signed agreement of the "Recission Agreement" which shows she owes considerably more money for the use of the vehicle
I spoke to the customer on the phone about this concern, perhaps after this was filed?We agreed that the price she offered to pay for the car is the total cost she paidFor disclosure we worked the figures like this.She did not pay more than her offer on the car, even with this coverage In essence, the coverage was given at no extra cost [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, I would like to make a note that I explained to Brad Wood that he needs his sales people to explain to customers that the rebates are specific to certain vehiclesHe said that he wouldI would also like to say that it has been very difficult trying to get the correct message to Revdex.comCase was closed before it was resolved because I didn't receive an email from Revdex.com that I needed to contact themI sent email yesterday explaining all this and it is not on the complaintWebsite is not user friendly Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I reject [redacted] ***'s response because the dealership does not see what they are doing as wrong From their response: "The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"." Just because this is "common practice" does not make it right The vehicle with the internet price advertised/quoted does not even exist on Gerry Wood's lot This is dishonest, intended or not My advice to them is don't advertise or quote a price on the internet that cannot be met To me that is Bait and Switch, and if no one has told them this before, it is time for the to hear it Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Very unprofessional *** ! I'm glad this is how you treat your customersDon't worry you won't have to (and I quote) "Deal with this" anymore I will take my business elsewhere.
Regards,
*** ***
*** *** came in last night and worked with *** ***, *** ***, and *** ***She was on a specific vehicle 15K201, and this car has a internet price of $15,
*** showed her the vehicle, demonstrated it, and presented purchase numbers*** states that Mrs*** had a issue with the figures immediately and he took her to the website and reviewed the price with her as well as reading her the disclosure of our pricing and what it does and does not includeShe stated to *** and *** that she did not want the additional accessories and additions, nor was she interested in paying for them and insisted on looking at another Soul on the lot without these additionsWe let her know that we could show her a vehicle with less adds but all our new vehicles had some adds like tint, muds, wheel locks, market adjustment, and appearance packagesWe presented 15Kto her as this Soul only had $worth of adds which was significantly lower that the adds from 15KShe looked at the vehicle and liked it and the numbers, but stated she could not do anything without her husband whom would not be able to come in until ThursdayAnd that’s where we left off…
The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"If Ms*** wishes to speak to the Owner/General Manager *** *** she is welcome to call him at ###-###-####
As a not to the Revdex.com we would have preferred her to make an attempt to speak with senior management prior to the Revdex.com opening an official complaint, as is practice with other consumer protection agencies, and suggest the Revdex.com takes a look at its internal processes to suggest to a consumer with a concern that they try and reach the owner or top level manager for resolution prior to accepting such a complaint
We received a request from Ms*** to provide the documentation regarding the pricing of her purchase, and the contract and worksheetWe promptly sent scanned copies of those documents which clearly outline the figures of the purchaseWe have not received a request for a window sticker or
vehicle addendum until this pointWe would have gladly addressed this question, as we have all of her other questions in the past
We laminate the original window stickers and addendums as a courtesy to our clients so they can retain those documents for the long haulIt is not our practice to retain these items, and they are provided to the customerAt this time Gerry Wood Honda is not in possession of these items
With regards to "what was installed", we can say this;
The vehicle was sold to Ms*** with the following accessories installed at the dealership on her car prior to sale;
Wheel locks
Mud Guards
Trunk Tray
Window Tint
If we can be of further assistance with Ms***s concerns please don't hesitate to contact me
Sincerely,
*** ***
General Manager
Gerry Wood Honda
I am rejecting this response because:
I have sent email and left a message on voice mail to Brad Wood several days agoAs of today, he has not contacted me back
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I ask for the window sticker at purchase and the matter was brushed away and I still don't have the window stickerI do know though it is a law for me to have oneI will and have difinitly learned a leason from all of thisSome people just don't careBut you know what I am not going to fight over this cause it is not worth itIf they can live with it then that is fine and I hope they have a great day! I have never been so discouraged with a car dealership as I have with Gerry Wood HondaI am so sick and tired of even discussing matters with them.
Regards,
*** ***
Clearly this is a communication issueThe customer offered us a price on the carWe accepted itBut, as we had already put the protection package on the car and couldn't take it off, we lowered the figure she offered by $and then added the protection price back, therefore getting back to her original offerWe did this 1) for clear disclosure2) because as we had installed the appearance protection we wanted to make sure she got the coverageOf course she has the contract that shows this, we did it all above board.Now, if she wants to pay us the original offer she made, which is $more than the sale price shown on her contract, we'll be happy to accept that and cancel her coverageMakes absolutely no sense at all to do this, but it sounds like she is more interested in establishing a principle than what makes sensein hind sight we'd have taken the offer she made and not given her the coverageThe result would have been that she would have paid the same amount in the end, but I wouldn't have to deal with this!
*** ***
They like to employ the old "bait and switch" tacticWhere they advertise certain cars or deals and then when you get there they've conveniently just sold the vehicle that you want but they've fortunately got a similar vehicle right hereIt's a desperate method used by dealers that are unsuccessful with honest ways so they resort to these measures to try and sell cars
What them and all the other dealers in salisbury don't realize is that they charge way too much for their vehicles and people know itPeople do research nowadays before buying a car and you see that there's much better prices just minutes in any directionAnd low-and-behold, those dealers are successfulThey could learn something hereBe fair with your prices, don't advertise deals just to get people onto the lot and treat the customer with respect and you might be successfulStray from this formula and you're destined for failure and determined to resort to these asinine tactics just to scrape by
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I filed this after I spoke to *** ***As stated I feel like I was tricked into the sales priceThe package cost an additional $I'm not sure why they keep saying its freeI have the contractThe package was never brought up until I signed the contractI previously stated on The other email that no other dealership automatically adds this to the sales priceIt is a optionThere is no way this is mandatory The items in the contract listed as mandatory are Dealer administrative fee and secure ETCH All other items are added inI still would like a refund of $I have a copy of the contract if needed.
Regards,
*** ***
Called and spoke to Josh smith and explained my situation and my credit and he assured me that they would take care of meWent to the dealership and Bailey T*** from the get go was extremely helpful and worked with us for four days until we got the van we wantedSales manager was great alsoAlways up front and truthful with usWould recommend these guys anytimeGO SEE BAILEY AND THE TEAM AT GEEYWOOD
We made a deal with this customer on the Impala and she needed a $1,000 down and only had $500. [redacted] was
able to get the deal done with just the $500. She was joint on the loan with her boyfriend. Boyfriend stated he had license
and would bring them back so we can get a copy. We found out License wasn’t good, then he stated he had driving privileges
and that he could provide the information. Customer couldn’t provide that either. We told the customer due to not providing the information, we couldn’t get the bank to approve the deal. Then the issue came into play because the customer would never bring the car back. Dodging phone calls, we went by the house, left messages, ex, ex. [redacted] got involved and spoke with her a couple times as well and customer set up multiple appts to bring the vehicle back, but didn’t. Customer even came up here with her Uncle who wanting to get involved because she painted the picture like we were getting over on her. [redacted] and I pull them in his office and we explained the situation to him and even he understood and asked her (in front of us) why didn’t you bring the car. She didn’t have an answer.(Customer had the car 2-3 weeks putting more miles on it) Uncle said, guys I understand now that its explained to me, have a nice day. Customer says she would bring the car that night again and didn’t. So [redacted] got the repo guy involved then we finally got the car. [redacted] explained that due to time frame and paying the repo guy that she would not get back the full $500. He told her if she brings the keys he’d give her $200 back and she did so we gave her the $200.
Part of agreeing to even give her a chance to bring the keys back in exchange for the $200 was that she would rescind this complaint with the Revdex.com as it is totally ridiculous and clearly in malice. Perhaps at this point if she does not agree to withdraw this totally invalid and malicious complaint we will have to contact our attorneys and sue for the full damages under the signed agreement of the "Recission Agreement" which shows she owes considerably more money for the use of the vehicle.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted] I reject [redacted]'s response because the dealership does not see what they are doing as wrong.
From their response: "The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"."
Just because this is "common practice" does not make it right. The vehicle with the internet price advertised/quoted does not even exist on Gerry Wood's lot. This is dishonest, intended or not. My advice to them is don't advertise or quote a price on the internet that cannot be met. To me that is Bait and Switch, and if no one has told them this before, it is time for the to hear it.
Regards,
[redacted]
I spoke to the customer on the phone about this concern, perhaps after this was filed?We agreed that the price she offered to pay for the car is the total cost she paid. For disclosure we worked the figures like this.She did not pay more than her offer on the car, even with this coverage....
In essence, the coverage was given at no extra cost. [redacted]
Johana, I am responding to the attached letter. I have not responded because we addressed the customers complaint immediately upon receiving the complaint and the customer agreed to communicate with you to close her complaint. I can only assume that after investing...
time and money into this client that they have not lived up to their agreement. That is very unfortunate as we have done everything the client asked of us in their complaint. I am asking that the Revdex.com reach out to the customer to verify my statement above and close the case in the correct manor. It is unfortunate that a client would choose to lie to us and do business this way, and I hope the Revdex.com in this case does their homework and isn’t simply a consumer advocate with a rubber stamp. I look forward from a reply from you about this matter. Brad [redacted] Gerry Wood Auto Group Gerry Wood Chrysler-Dodge-Jeep-Ram Gerry Wood Honda Gerry Wood Kia Gerry Wood Pre-Owned 525 Jake Alexander Blvd. South Salisbury, NC 28147 [redacted] 704-637-9090 (main) www.gerrywoodauto.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I would like to make a note that I explained to Brad Wood that he needs his sales people to explain to customers that the rebates are specific to certain vehicles. He said that he would.
I would also like to say that it has been very difficult trying to get the correct message to Revdex.com. Case was closed before it was resolved because I didn't receive an email from Revdex.com that I needed to contact them. I sent email yesterday explaining all this and it is not on the complaint. Website is not user friendly.
Regards,
[redacted]