Scrip, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Natalie G***

This item shipped directly from the manufacturer. We have requested a return authorization three times on behalf of the customer without any acknowledgement. Ultimately, we've gone ahead and set up an even exchange for the new size that the customer wants and we will sort out the details for the...

original brace that is the incorrect size. Unfortunately, for those items that are fulfilled from the manufacturer we are at their mercy to provide us with the return authorization and the new product for an exchange.  Ideally, our turnaround time in this sort of circumstance is 72 business hours which is substantially shorter than what the customer experienced.  I have contacted their management team to discuss further.

Hello, We have reached out to the vendor and they are shipping out the correct product to the customer. The customer should have this by Monday at the latest. We have also issued a full product refund to go back to the customers credit card. She should see this within 48-72 hours on her card. We...

agree this should have been corrected in a more timely manner. Thank you, Jessica

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: [redacted] Dir of CS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@scripco.com
We're very sorry that we could not service this table to the customer's satisfaction. Per the customer's request we have issued a...

full refund back to their credit card as of 6/11/15. It will post within 24-48 hours per the credit card company policies.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your quick response Ms. [redacted]. The response was not as clear as we'd like and considering we've had communication issues with them we want to clarify. We accept the offer IF we get to keep this table along with the partial refund (this was not a full refund) which will allow us to hire an independent repair person to get the table up to full working condition and maintain the table going forward. This will remove liability of ScripHessco to further service or replace parts at no charge. This should still allow us to purchase parts from ScripHessco at the usual and customary retail prices.
If this is not the case, we do not accept the offer.
Final Business Response /* (4000, 9, 2015/06/22) */
Contact Name and Title: [redacted] Dir of CS
Contact Phone: XXX-XXX-XXXX
On 6/11 you should have seen a credit for $2,502.69 applied back to the [redacted] card that you provided to our accounting department. Ordinarily the credits are applied back to the credit card that was used on the original transaction however in this case our understanding is that card is no longer in use. Our records indicate that the original transaction was $3,202.69. $100.00 credit was applied towards future orders - redeemed on order PXXXXXXXXXXX. $600.00 was issued via check #XXXXXX and then the remaining credit was issued on 6/11 to the new [redacted]
As part of the above reconciliation we agree that Dr. [redacted] office will the table free of charge and we have issued 100% refund from the original purchase.
Thank you