Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title: [redacted] Dir of CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @scripco.com We're very sorry that we could not service this table to the customer's satisfactionPer the customer's request we have issued a full refund back to their credit card as of 6/11/It will post within 24-hours per the credit card company policies Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your quick response Ms [redacted] The response was not as clear as we'd like and considering we've had communication issues with them we want to clarifyWe accept the offer IF we get to keep this table along with the partial refund (this was not a full refund) which will allow us to hire an independent repair person to get the table up to full working condition and maintain the table going forwardThis will remove liability of ScripHessco to further service or replace parts at no chargeThis should still allow us to purchase parts from ScripHessco at the usual and customary retail prices If this is not the case, we do not accept the offer Final Business Response / [redacted] (4000, 9, 2015/06/22) */ Contact Name and Title: [redacted] Dir of CS Contact Phone: XXX-XXX-XXXX On 6/you should have seen a credit for $2,applied back to the [redacted] card that you provided to our accounting departmentOrdinarily the credits are applied back to the credit card that was used on the original transaction however in this case our understanding is that card is no longer in useOur records indicate that the original transaction was $3,$credit was applied towards future orders - redeemed on order PXXXXXXXXXXX$was issued via check #XXXXXX and then the remaining credit was issued on 6/to the new [redacted] As part of the above reconciliation we agree that Dr [redacted] office will the table free of charge and we have issued 100% refund from the original purchase Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title: [redacted] Dir of CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @scripco.com We're very sorry that we could not service this table to the customer's satisfactionPer the customer's request we have issued a full refund back to their credit card as of 6/11/It will post within 24-hours per the credit card company policies Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your quick response Ms [redacted] The response was not as clear as we'd like and considering we've had communication issues with them we want to clarifyWe accept the offer IF we get to keep this table along with the partial refund (this was not a full refund) which will allow us to hire an independent repair person to get the table up to full working condition and maintain the table going forwardThis will remove liability of ScripHessco to further service or replace parts at no chargeThis should still allow us to purchase parts from ScripHessco at the usual and customary retail prices If this is not the case, we do not accept the offer Final Business Response / [redacted] (4000, 9, 2015/06/22) */ Contact Name and Title: [redacted] Dir of CS Contact Phone: XXX-XXX-XXXX On 6/you should have seen a credit for $2,applied back to the [redacted] card that you provided to our accounting departmentOrdinarily the credits are applied back to the credit card that was used on the original transaction however in this case our understanding is that card is no longer in useOur records indicate that the original transaction was $3,$credit was applied towards future orders - redeemed on order PXXXXXXXXXXX$was issued via check #XXXXXX and then the remaining credit was issued on 6/to the new [redacted] As part of the above reconciliation we agree that Dr [redacted] office will the table free of charge and we have issued 100% refund from the original purchase Thank you