Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In her complaint, Ms [redacted] states that she submitted an application for admission to American College of Education, paying the $admissions application fee as well as the background check feeMs [redacted] withdrew her admissions application, prior to an admissions decision being made, upon learning that the college does not participate in federal financial aid programs and requested a refund of the $application feeMs [redacted] is requesting a refund of the $admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institutionFor the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institutionAmerican College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary EducationThe college offers masters and doctoral level certificate and degree programs in the field of educationa non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of IndianaCompletion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary schoolThe State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to childrenApplication Fee The $fee associated with American College of Education’s admissions application is nonrefundableThe admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirementsOn this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundablePlease see attachedBackground Check Ms [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institutionIn accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (U.S.C1232g) and Federal Fair Credit Reporting Act (FCRA) (U.S.C1681), American College of Education employs str education recordsEducation records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documentsThe college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by lawBecause she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms [redacted] never became an American College of Education studentAs such, the college does not have a duty to provide a copy of any records, including the background check report to herAdditionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicantsThe college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential recordsThis is an obligation the college upholds in all instancesProviding a copy of the report to another institution, as Ms [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal lawThis is a risk the college will not takeFor the above stated reasons, American College of Education will not refund the application fee Ms [redacted] paid and will not forward Ms [redacted] s background check report to another institutionPlease contact me with any questions or should you require additional informationWarmest regards- Amber N [redacted] Y***, J.DAssociate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Since my admission was not complete, it seems that ACE could refund an admission fee since it was never reviewed for my admissionAs for the background check, it would have been decent of ACE to adhere to my request as one of the exceptions they make.Again, I feel that they became unwilling to work with me as a result of my canceling my admission [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Please find attached a response with related attachments in response to your email concerning Revdex.com complaint ID # ***Thank you again for your assistance with this submissionThe College thoroughly investigates all concerns or complaints received from its students and appreciates the
opportunity to respondIf you have any questions please do not hesitate to contact me personallySincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite Indianapolis, IN Tom.B@ace.edu Office: Cell: ***May 3, 2017 *** *** Revdex.com N Delaware, #2020 Indianapolis, IN 46204 Re: American College of Education response to Revdex.com complaint ID # *** Dear Ms***, This letter is in response to the email received from your office dated April 25, in reference to the captioned Revdex.com complaint ID # ***The College thoroughly investigates all concerns or complaints received from its students as congruent with College policies and appreciates the opportunity to respond. The following is in response to the statements made in the complaint in the order as they appear. In the complaint Ms*** indicated that “The class didn't allow me to look at any course materials until April 10”In response the College submits that it provides to all enrolled students adequate information for consideration concerning course and time expectations throughout the enrollment processOur records indicate that Ms*** signed the enrollment agreement (Exhibit 1) on March 23, and the payment agreement (Exhibit 2) on March 24, was enrolled in the program on April 3, and also received on the same date an admission email (Exhibit 3) and an enrollment email (Exhibit 4) containing the course start date, student ID number, student portal ldirections and payment instructions. Additionally this email noted as Exhibit contained instructions and linformation for course access and for new student orientationIncidentally, new student orientation includes instructions on viewing the academic calendar which specifically lists dates for receipt of cancel enrollment /withdrawal request by the Friday of the first week of the course. Subsequently, the College sent a webinar invitation (Exhibit 5) on April 4, 2017, titled “Next Steps Information Session - Prepare to Start Your Program”, to be held on April 6, This is a one-hour online session designed to help students acclimate to CANVAS, our learning management system (LMS) with a live walk-through and to provide useful tips for their programThe webinar is designed to answer student questions to help them successfully navigate through their first weekSpecifically the webinar provides instructions on how to connect with your assigned Student Services Advisor, pay tuition, view your course schedule, update your contact information, access free unofficial transcripts, and access the 1098T tuition tax documentAttendance is not mandatory, but it is strongly encouraged to ensure they are comfortable with the system. Lastly, on April 10, after the first day of the course on Ms*** received an email (Exhibit 6) containing time-management tips related to course expectations and the contact information for student services for any questions. In the complaint Ms*** indicated that “I did my best to complete the many hours of the course work the first weekThat weekend I tried calling their student services and they told me that if I withdrew from the course I would lose the entire $I paid themI think this is a very cut throat policy as they are giving students only five days in order to withdraw from their coursesI think this is very unfairI withdrew from the course days after their deadline. For this reason I was denied any refund, not even a portion!!!!” In response the College submits that our records indicate Ms*** submitted a cancel enrollment /withdrawal request form on April 18, and subsequently on the same date received email confirmation of the cancel enrollment/withdrawal request receipt by student services (exhibit 7)In the compliant the student acknowledges submission of the request beyond the published date of proper receipt of cancel enrollment/withdrawal request for a full tuition refund as listed on page and of the catalog (Exhibit 8) and as shown on the cancel enrollment/Withdrawal request submission page (Exhibit 9). Additionally, and consistent with College policy, since the request was received after the Friday of the first week of the course for a full tuition refund, the general refund policy as shown on page of the catalog (Exhibit 8) would apply in that “he/she will remain enrolled in the course through the end of the term, and that “Students are financially and academically responsible for their enrollment in courses if they are active beyond the first week”. Therefore the statement that Ms*** was denied a refund or partial refund is incorrect as the refund policy was applied fairly and equally and within College policies and procedures. Ms*** also indicates that “Their website is confusing in this regardIn one place they have the information stated that you must withdraw within days but in another place they offer information about dropping the course and that states that you can do this weeks into the courseI was thinking I had more time with in which to drop or leave this class that is why I didn't make a rushed decision!!” In response the College submits that the Tuition Refund Policy as published on the College website (Exhibit 10) is clear in its presentation of the general refund policy, any state specific required refund policies and specifically the withdrawal from a single course instructions, with timeline for submission of a cancel enrollment/withdrawal request form for a full tuition refund and a link to access the form. Additionally, the cancel enrollment/withdrawal form can be accessed on the College Student Request Form Page (Exhibit 11) where it is posted with the following note “For new student enrollment to be cancelled, form must be received by Midnight PST on Friday at end of the first week of the first term” The Tuition Refund Policy is also posted and electronically acknowledged when payment is submitted through the student portal as described in the referenced new student orientation message received prior to course start. In conclusion the College thoroughly investigates all concerns or complaints received from its students and makes changes and corrections if such concerns do indicate that operational procedure is erroneously inconsistent with College policiesHowever, after investigation of the concerns noted in the received complaint, the College has determined that there were no misrepresentations or inconsistencies with application of College policies, or extra-ordinary student circumstances to consider that would substantiate honoring the request of a full or partial refund of the tuition submitted for payment. Thank you for your time and consideration of this response. Sincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite 1200 Indianapolis, IN 46204 Tom.B@ace.edu Office: 317.829.9427 Cell: ***
Complaint response attached.June 9, 2017 *** *** Revdex.com N Delaware, #2020 Indianapolis, IN 46204 Re: American College of Education response to Revdex.com complaint ID # *** Dear Ms***, This letter is in response to the notification
received from your office dated June 2, in reference to the captioned Revdex.com complaint ID # ***The College thoroughly investigates all concerns or complaints received from its students as congruent with College policies and appreciates the opportunity to respond. In the received correspondence dated June 1, Mr*** *** stated …”My withdrawal from ACE was processed on the 28th of AprilI called ACE a few weeks ago, spoke with an ACE representative, and was informed that I would be refunded by the fourth week of MayI have yet to receive my refund regardless of e-mails and phone calls made to ACE”. Upon receipt of the complaint, the subsequent investigation determined that Mr*** had submitted a cancel/withdrawal request form on April 27th, The request was processed by the College on April 28th, and Mr*** was unregistered from class and the enrollment record was moved to Cancelled on that dateThis would have placed a credit on the account for a refund to be issued within fifteen business days pursuant to the College’s Tuition Refund Policy as published in the catalog. However, the subsequent investigation determined that due to an error in the system the refund of $due to Mr*** was erroneously delayed, and was not issued until June 2, Additionally this error could have contributed to an ACE representative providing information that reflected the incorrect status of the account as indicated in the received complaint. The College acknowledges that this refund was not issued in compliance with the published Tuition Refund Policy and appreciate that Mr*** has brought this to our attentionThe College has taken immediate steps to identify and correct the errors that contributed to this individual delay and to ensure that all refunds are processed in compliance with the published Tuition Refund Policy. In conclusion, and as stated above, the College takes all concerns or complaints received from its students very seriously and will investigate promptlyThe refund of due to Mr*** of $dollars has been processed and sent to Mr***, and the College has corrected the errors in the withdrawal and refund processes that contributed to this individual’s refund delay. Thank you for your time and consideration of this responsePlease feel free to contact me directly with any questions. Sincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite 1200 Indianapolis, IN 46204 Tom.B@ace.edu
In her complaint, Ms. [redacted] states that she submitted an application for admission to American College of Education, paying the $50.00 admissions application fee as well as the background check fee. Ms. [redacted] withdrew her admissions application, prior to an admissions decision being made, upon...
learning that the college does not participate in federal financial aid programs and requested a refund of the $50.00 application fee. Ms. [redacted] is requesting a refund of the $50.00 admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institution. For the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institution. American College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary Education. The college offers masters and doctoral level certificate and degree programs in the field of education. a non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of Indiana. Completion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary school. The State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to children. Application Fee The $50.00 fee associated with American College of Education’s admissions application is nonrefundable. The admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirements. On this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundable. Please see attached. Background Check Ms. [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institution. In accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. 1232g) and Federal Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681), American College of Education employs str education records. Education records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documents. The college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by law. Because she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms. [redacted] never became an American College of Education student. As such, the college does not have a duty to provide a copy of any records, including the background check report to her. Additionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicants. The college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential records. This is an obligation the college upholds in all instances. Providing a copy of the report to another institution, as Ms. [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal law. This is a risk the college will not take. For the above stated reasons, American College of Education will not refund the application fee Ms. [redacted] paid and will not forward Ms. [redacted] s background check report to another institution. Please contact me with any questions or should you require additional information. Warmest regards- Amber N[redacted], J.D. Associate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-49
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since my admission was not complete, it seems that ACE could refund an admission fee since it was never reviewed for my admission. As for the background check, it would have been decent of ACE to adhere to my request as one of the exceptions they make.Again, I feel that they became unwilling to work with me as a result of my canceling my admission.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In her complaint, Ms [redacted] states that she submitted an application for admission to American College of Education, paying the $admissions application fee as well as the background check feeMs [redacted] withdrew her admissions application, prior to an admissions decision being made, upon learning that the college does not participate in federal financial aid programs and requested a refund of the $application feeMs [redacted] is requesting a refund of the $admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institutionFor the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institutionAmerican College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary EducationThe college offers masters and doctoral level certificate and degree programs in the field of educationa non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of IndianaCompletion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary schoolThe State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to childrenApplication Fee The $fee associated with American College of Education’s admissions application is nonrefundableThe admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirementsOn this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundablePlease see attachedBackground Check Ms [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institutionIn accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (U.S.C1232g) and Federal Fair Credit Reporting Act (FCRA) (U.S.C1681), American College of Education employs str education recordsEducation records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documentsThe college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by lawBecause she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms [redacted] never became an American College of Education studentAs such, the college does not have a duty to provide a copy of any records, including the background check report to herAdditionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicantsThe college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential recordsThis is an obligation the college upholds in all instancesProviding a copy of the report to another institution, as Ms [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal lawThis is a risk the college will not takeFor the above stated reasons, American College of Education will not refund the application fee Ms [redacted] paid and will not forward Ms [redacted] s background check report to another institutionPlease contact me with any questions or should you require additional informationWarmest regards- Amber N [redacted] Y***, J.DAssociate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Since my admission was not complete, it seems that ACE could refund an admission fee since it was never reviewed for my admissionAs for the background check, it would have been decent of ACE to adhere to my request as one of the exceptions they make.Again, I feel that they became unwilling to work with me as a result of my canceling my admission [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Please find attached a response with related attachments in response to your email concerning Revdex.com complaint ID # ***Thank you again for your assistance with this submissionThe College thoroughly investigates all concerns or complaints received from its students and appreciates the
@ace.edu Office: Cell: ***May 3, 2017 *** *** Revdex.com N Delaware, #2020 Indianapolis, IN 46204 Re: American College of Education response to Revdex.com complaint ID # *** Dear Ms***, This letter is in response to the email received from your office dated April 25, in reference to the captioned Revdex.com complaint ID # ***The College thoroughly investigates all concerns or complaints received from its students as congruent with College policies and appreciates the opportunity to respond. The following is in response to the statements made in the complaint in the order as they appear. In the complaint Ms*** indicated that “The class didn't allow me to look at any course materials until April 10”In response the College submits that it provides to all enrolled students adequate information for consideration concerning course and time expectations throughout the enrollment processOur records indicate that Ms*** signed the enrollment agreement (Exhibit 1) on March 23, and the payment agreement (Exhibit 2) on March 24, was enrolled in the program on April 3, and also received on the same date an admission email (Exhibit 3) and an enrollment email (Exhibit 4) containing the course start date, student ID number, student portal ldirections and payment instructions. Additionally this email noted as Exhibit contained instructions and linformation for course access and for new student orientationIncidentally, new student orientation includes instructions on viewing the academic calendar which specifically lists dates for receipt of cancel enrollment /withdrawal request by the Friday of the first week of the course. Subsequently, the College sent a webinar invitation (Exhibit 5) on April 4, 2017, titled “Next Steps Information Session - Prepare to Start Your Program”, to be held on April 6, This is a one-hour online session designed to help students acclimate to CANVAS, our learning management system (LMS) with a live walk-through and to provide useful tips for their programThe webinar is designed to answer student questions to help them successfully navigate through their first weekSpecifically the webinar provides instructions on how to connect with your assigned Student Services Advisor, pay tuition, view your course schedule, update your contact information, access free unofficial transcripts, and access the 1098T tuition tax documentAttendance is not mandatory, but it is strongly encouraged to ensure they are comfortable with the system. Lastly, on April 10, after the first day of the course on Ms*** received an email (Exhibit 6) containing time-management tips related to course expectations and the contact information for student services for any questions. In the complaint Ms*** indicated that “I did my best to complete the many hours of the course work the first weekThat weekend I tried calling their student services and they told me that if I withdrew from the course I would lose the entire $I paid themI think this is a very cut throat policy as they are giving students only five days in order to withdraw from their coursesI think this is very unfairI withdrew from the course days after their deadline. For this reason I was denied any refund, not even a portion!!!!” In response the College submits that our records indicate Ms*** submitted a cancel enrollment /withdrawal request form on April 18, and subsequently on the same date received email confirmation of the cancel enrollment/withdrawal request receipt by student services (exhibit 7)In the compliant the student acknowledges submission of the request beyond the published date of proper receipt of cancel enrollment/withdrawal request for a full tuition refund as listed on page and of the catalog (Exhibit 8) and as shown on the cancel enrollment/Withdrawal request submission page (Exhibit 9). Additionally, and consistent with College policy, since the request was received after the Friday of the first week of the course for a full tuition refund, the general refund policy as shown on page of the catalog (Exhibit 8) would apply in that “he/she will remain enrolled in the course through the end of the term, and that “Students are financially and academically responsible for their enrollment in courses if they are active beyond the first week”. Therefore the statement that Ms*** was denied a refund or partial refund is incorrect as the refund policy was applied fairly and equally and within College policies and procedures. Ms*** also indicates that “Their website is confusing in this regardIn one place they have the information stated that you must withdraw within days but in another place they offer information about dropping the course and that states that you can do this weeks into the courseI was thinking I had more time with in which to drop or leave this class that is why I didn't make a rushed decision!!” In response the College submits that the Tuition Refund Policy as published on the College website (Exhibit 10) is clear in its presentation of the general refund policy, any state specific required refund policies and specifically the withdrawal from a single course instructions, with timeline for submission of a cancel enrollment/withdrawal request form for a full tuition refund and a link to access the form. Additionally, the cancel enrollment/withdrawal form can be accessed on the College Student Request Form Page (Exhibit 11) where it is posted with the following note “For new student enrollment to be cancelled, form must be received by Midnight PST on Friday at end of the first week of the first term” The Tuition Refund Policy is also posted and electronically acknowledged when payment is submitted through the student portal as described in the referenced new student orientation message received prior to course start. In conclusion the College thoroughly investigates all concerns or complaints received from its students and makes changes and corrections if such concerns do indicate that operational procedure is erroneously inconsistent with College policiesHowever, after investigation of the concerns noted in the received complaint, the College has determined that there were no misrepresentations or inconsistencies with application of College policies, or extra-ordinary student circumstances to consider that would substantiate honoring the request of a full or partial refund of the tuition submitted for payment. Thank you for your time and consideration of this response. Sincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite 1200 Indianapolis, IN 46204 Tom.B
@ace.edu Office: 317.829.9427 Cell: ***
opportunity to respondIf you have any questions please do not hesitate to contact me personallySincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite Indianapolis, IN Tom.B
Complaint response attached.June 9, 2017 *** *** Revdex.com N Delaware, #2020 Indianapolis, IN 46204 Re: American College of Education response to Revdex.com complaint ID # *** Dear Ms***, This letter is in response to the notification
@ace.edu
received from your office dated June 2, in reference to the captioned Revdex.com complaint ID # ***The College thoroughly investigates all concerns or complaints received from its students as congruent with College policies and appreciates the opportunity to respond. In the received correspondence dated June 1, Mr*** *** stated …”My withdrawal from ACE was processed on the 28th of AprilI called ACE a few weeks ago, spoke with an ACE representative, and was informed that I would be refunded by the fourth week of MayI have yet to receive my refund regardless of e-mails and phone calls made to ACE”. Upon receipt of the complaint, the subsequent investigation determined that Mr*** had submitted a cancel/withdrawal request form on April 27th, The request was processed by the College on April 28th, and Mr*** was unregistered from class and the enrollment record was moved to Cancelled on that dateThis would have placed a credit on the account for a refund to be issued within fifteen business days pursuant to the College’s Tuition Refund Policy as published in the catalog. However, the subsequent investigation determined that due to an error in the system the refund of $due to Mr*** was erroneously delayed, and was not issued until June 2, Additionally this error could have contributed to an ACE representative providing information that reflected the incorrect status of the account as indicated in the received complaint. The College acknowledges that this refund was not issued in compliance with the published Tuition Refund Policy and appreciate that Mr*** has brought this to our attentionThe College has taken immediate steps to identify and correct the errors that contributed to this individual delay and to ensure that all refunds are processed in compliance with the published Tuition Refund Policy. In conclusion, and as stated above, the College takes all concerns or complaints received from its students very seriously and will investigate promptlyThe refund of due to Mr*** of $dollars has been processed and sent to Mr***, and the College has corrected the errors in the withdrawal and refund processes that contributed to this individual’s refund delay. Thank you for your time and consideration of this responsePlease feel free to contact me directly with any questions. Sincerely, Thomas B***, Director of Regulatory Affairs and Compliance American College of Education WOhio St, Suite 1200 Indianapolis, IN 46204 Tom.B
In her complaint, Ms. [redacted] states that she submitted an application for admission to American College of Education, paying the $50.00 admissions application fee as well as the background check fee. Ms. [redacted] withdrew her admissions application, prior to an admissions decision being made, upon...
learning that the college does not participate in federal financial aid programs and requested a refund of the $50.00 application fee. Ms. [redacted] is requesting a refund of the $50.00 admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institution. For the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institution. American College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary Education. The college offers masters and doctoral level certificate and degree programs in the field of education. a non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of Indiana. Completion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary school. The State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to children. Application Fee The $50.00 fee associated with American College of Education’s admissions application is nonrefundable. The admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirements. On this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundable. Please see attached. Background Check Ms. [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institution. In accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. 1232g) and Federal Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681), American College of Education employs str education records. Education records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documents. The college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by law. Because she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms. [redacted] never became an American College of Education student. As such, the college does not have a duty to provide a copy of any records, including the background check report to her. Additionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicants. The college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential records. This is an obligation the college upholds in all instances. Providing a copy of the report to another institution, as Ms. [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal law. This is a risk the college will not take. For the above stated reasons, American College of Education will not refund the application fee Ms. [redacted] paid and will not forward Ms. [redacted] s background check report to another institution. Please contact me with any questions or should you require additional information. Warmest regards- Amber N[redacted], J.D. Associate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-49
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since my admission was not complete, it seems that ACE could refund an admission fee since it was never reviewed for my admission. As for the background check, it would have been decent of ACE to adhere to my request as one of the exceptions they make.Again, I feel that they became unwilling to work with me as a result of my canceling my admission.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]