The manager of the site reviewed this claim of damage on 6/with the customerIt was the managers opinion that the marks could not have occurred at ScrubaDubHe passed this information on to our Regional Manager who then had a conversion with Mr [redacted] on 6/The claim was denied based on the following facts- The site washed over vehicles on that day with no damage to any other windshield or vehicle- There was no complaints from the vehicle either before of after Mr [redacted] 's vehicle- There was no Damage to any other part of this vehicle other than the windshieldThe only thing that touches the windshield is soft cloth from mitting curtains These cloths travel over the hood, windshield, roof and back of each vehicleIt is not possible to mark just the windshield without also marking the hood & roof- Mr [redacted] admitted that his windshield was covered in bugs and debris from driving and that he had stopped and cleaned his winshield before arriving to the car wash- It more that likely that the glass was damaged while he was cleaning it or is was damaged by debris from the road as he was travelingOur Regional manager out of goodwill offered to split the cost of repair up to the estimated $cost of a windshield replacement(up to $of his out of pocket cost) This seems more than a reasonable offer given that the facts make it unlikely that this occurred at the car washCar washes are easy to blame as a consumer can always claim that a mark was not there before but was then noticed afterWe are a responsible company that has been in business for over yearsThe facts here just do add up to something we causedOur offer still standsThat said if the customers has comprehensive insurance the windshield can be replaced at no cost to him
It's unfortunate that your immediate reaction is to assume we are dishonestWe are a third generation family business and have been so since We stand behind our quality and service when we make a mistakeIn this case the facts are clear on our sideYou assumption that a metal rod or fitting holding the cloth is hit your vehicle but no other is not possibleIt is possible for a piece of equipment to malfunction but not just for one vehicle and not just on one part of the vehicle but not on the the remaining area of vehicle that the same piece of equipment travels overWe wash many pick up trucks including [redacted] and [redacted] ***'s without incidentThere was no malfunction of the equipment to no damage to any other vehicleOur earlier statement about something else other than the car wash marking your windshield was referring to either road debris (Something hitting your windshield coming up from the road or off another vehicle) or the process of what you used to clean the windshield before you came to the car washA dirty windshield as most drivers have had the past few weeks with the pollen can also hide issues until the windshield is clean.We respectfully disagree with your claim
The manager of the site reviewed this claim of damage on 6/with the customerIt was the managers opinion that the marks could not have occurred at ScrubaDubHe passed this information on to our Regional Manager who then had a conversion with Mr [redacted] on 6/The claim was denied based on the following facts- The site washed over vehicles on that day with no damage to any other windshield or vehicle- There was no complaints from the vehicle either before of after Mr [redacted] 's vehicle- There was no Damage to any other part of this vehicle other than the windshieldThe only thing that touches the windshield is soft cloth from mitting curtains These cloths travel over the hood, windshield, roof and back of each vehicleIt is not possible to mark just the windshield without also marking the hood & roof- Mr [redacted] admitted that his windshield was covered in bugs and debris from driving and that he had stopped and cleaned his winshield before arriving to the car wash- It more that likely that the glass was damaged while he was cleaning it or is was damaged by debris from the road as he was travelingOur Regional manager out of goodwill offered to split the cost of repair up to the estimated $cost of a windshield replacement(up to $of his out of pocket cost) This seems more than a reasonable offer given that the facts make it unlikely that this occurred at the car washCar washes are easy to blame as a consumer can always claim that a mark was not there before but was then noticed afterWe are a responsible company that has been in business for over yearsThe facts here just do add up to something we causedOur offer still standsThat said if the customers has comprehensive insurance the windshield can be replaced at no cost to him
It's unfortunate that your immediate reaction is to assume we are dishonestWe are a third generation family business and have been so since We stand behind our quality and service when we make a mistakeIn this case the facts are clear on our sideYou assumption that a metal rod or fitting holding the cloth is hit your vehicle but no other is not possibleIt is possible for a piece of equipment to malfunction but not just for one vehicle and not just on one part of the vehicle but not on the the remaining area of vehicle that the same piece of equipment travels overWe wash many pick up trucks including [redacted] and [redacted] ***'s without incidentThere was no malfunction of the equipment to no damage to any other vehicleOur earlier statement about something else other than the car wash marking your windshield was referring to either road debris (Something hitting your windshield coming up from the road or off another vehicle) or the process of what you used to clean the windshield before you came to the car washA dirty windshield as most drivers have had the past few weeks with the pollen can also hide issues until the windshield is clean.We respectfully disagree with your claim