Scrub Depot, Inc.

Initial Business Response /* (1000, 10, 2017/10/25) */
Contact Name and Title: *** ***, OWNER
Contact Phone: XXXXXXXXXX
Contact Email: ***@SCRUBDEPOTINC.COM
As a small business we appreciate all feedbackIn retail it's difficult to please all customers, but we will make that attempt
in this specific scenarioWe don't accept any garments as returns per our return policy that have no tags or have been worn or have been washedIn this scenario the customers seems like she wants a price match on a promotion that had started the day after purchase, that we can adjust, but we declined the option to return used product
Please have Ms*** reach out to our store, we can verify her claim of a promotion starting the day after her purchase an refund her accordinglyWe don't deny this option to our clients but we do deny the option to return product that is worn or washedMisunderstanding

Initial Business Response /* (1000, 8, 2017/06/06) */
This matter has already been resolved, the customer visited our location and has received a full refund. She was happy with the end result, unfortunately this scenario at was something that was in our control, we definitely were not against...

refunding our client. Thanks.